Aitutaki Lagoon Resort & Spa4.5 out of 5.0
Recent guest reviews
This lovely resort is on a little island directly on the most beautiful Lagoon.... Staff friendly and we were met by the owners..and then never saw them until we left. Our Deluxe beachfront bungalow was comfortable..a little dated..lovely outdoor shower. Our room over looked the sea, Lagoon...such a beautifully view to wake up to...grounds are beautiful with hammocks in amongst the palm trees. Kayaks and boots and snorkelling gear all available to use as well as bicycles to ride around the small island. We were lucky with the weather and able to go out on the day trip with Bishop cruise which we highly recommend. Staff all over this resort are friendly and excellent. Our dinners at the Flying boat restaurant although well presented were quite bland...but again service excellent. Breakfast was cold buffet style and basic...one could order hot but at an extra price. Overall the resort is in the best location, staff great and helpful for bookings and advice. Car hire is available across from the Lagoon...or one can walk or hire a scooter. Beautiful and a wonderful little bit of paradise.... Thank you
We couldn't have been happier with our bungalow! Even though it was not on the lagoon side our bungalow had sun all day - we noticed that many of the more expensive bungalows didn't get much sun at all. We were just a step of the deck and into the lagoon for a swim - couldn't have been a better spot. The bikes provided are great as you can take them off the island to explore the surrounding areas. Our room was cleaned and swept daily. I did ask at reception on two consecutive days to have more insect spray provided for the room and they advised on both occasions that they would pass this on to housekeeping - but when I spoke to the housekeeper she advised that she hadn't been informed and promptly found a replacement can. We had a meal on the first night at the Flying boat restaurant and we were very disappointed with the quality. However after raising the issue with the staff and then followed up by Mark the following morning we were happy with the way the issue was resolved. That said - the prices are high and quality of meals is average. On one of the days a national holiday was held with quoted prices for the restaurants and drinks incurring a 15% surcharge. It was very disappointing to see that they closed the Flying Boat Restaurant that day which had an all day menu which was cheaper than their dinner menus. That meant that you could only dine in the other restaurant where the dinner prices were very high and still incur a 15% surcharge. I think if they are going to charge the surcharge they should have the all day menu available for guests. The other issue is that they don't tell diners that they have an option of choosing from the all day menu and when we finally decided to have a second meal at the Flying Boat and asked for the all day menu we were asked what was wrong with their dinner menu. Although it is clearly advertised that breakfast is a continental, its not the best one I've ever had. The second morning I chose a box of Cornies for my cereal and they were very stale. So we didn't have cereal again. All in all - its a mixed review - couldn't have been happier with the location of our room but for the price you pay to stay it needs a major overhaul of the dining experiences. We ended up dining at other restaurants on the island.
I enjoyed my stay at this hotel located in the perfect place in front of the beautiful lagoon . We booked the Beachfront Room which were spacious and tidy with a huge shower . The staff were amazing special shout out to roweena and sheree for going out of their way to get us prepared for the night cruise thank you. The vaka cruise picks you up right outside the flying boat restraunt which is convenient . The beautiful scenery and the staff here just made our stay a breeze i will definitely be returning here in the near future
usually spend hours researching a place before I book a resort especially if it’s outside USA. I struggled with my decision when I booked this resort. My husband enjoys photography and videography and really liked the location; on the other hand, I enjoy the luxury and modern amenities and I was leaning more towards Pacific Resort (especially after reading multiple bad reviews last year about Aituataki Lagoon Resort & Spa). My husband and I finally decided to stay in Aitutaki Lagoon and Spa. The decision came down to LOCATION. We stayed in Royal Honeymoon Villa with our 2 teenagers. The main room had AC but the small kitchen, dining area and 2nd room did not (the rooms had ceiling fans). It was convenient for our family to have a kitchen because are times we just don’t want to leave the villa to eat especially when our boys are enjoying the pool or just wants to relax. The Villa had its own private pool which we enjoyed daily. I suggest the resort remodels the villa. In order for the AC to work effectively, all shutters needs to be closed because the outside of the shutters is covered with screen rather than glass window. I suggest removing the screen and placing a movable glass window instead. The room feels really dark with the shutters close and we just can’t enjoy the view or watch our family enjoy the pool. I also suggest placing brighter lamps/light until the windows are fixed especially in the bathroom area (it’s really hard to put on makeup). All the rooms should also have AC. Most of the people visiting Aitutaki are not use to the hot and humid weather and has trouble with no AC. Our stay included daily degustation breakfast which consisted of fresh coconut water, pancakes, fruits (watermelon and papaya), ham, pastries, breads, coffee/tea and different types of juice. Unfortunately, the breakfast optioned never changed. I suggest to vary the fruits and meat (change to eggs, bacon etc.). The staffs that work in the breakfast area are always sweet and welcoming. We ate dinner twice in the flying boat. The service again is friendly and quicker than I expected. For my birthday, we reserved the table at the edge of the restaurant overlooking the lagoon. The view was breathtaking until the sunset. It was difficult to eat in the dark. When I mentioned it to the staff, they brought multiple candles (I suggest putting some lights around that area). The staff brought me a wonderful chocolate cake and sang happy birthday. The staffs in the dining area are just fantastic! There’s one particular one that I really stood out but unfortunately, I can’t recall her name (she is from New Zealand and just started working there 3 months ago). On our last day, we asked to check out late but unfortunately, the resort is expecting to have a guest in our room. We used one of the beachfront bungalows as our day room (for a fee). We really liked the bungalow and would not hesitate staying there if there was only 2 of us. Although the resort is not high end luxury resort, it has the best location. It has an amazing view of the lagoon, sand bars, and motu (island). Our family enjoyed the bikes, kayaks, and paddle boat and beach cabanas. The staffs are friendly and do their best to please their guest. If I had to choose all over again, I would still choose Aitutaki Lagoon and Spa.
incredible place! The lagoon of Aitutak is wonderful, and this resort is right in the front of it and is the only one facing the lagoon. Staff is extremly helpful! Both at the reception and at the restaurant. The reservation staff also is always helpful . I really do not understand the complaiments i red in some reviews. The hotel is not extremly luxury because it is been built years ago, but it is well maintained. It is been built in harmony with the nature. It might looks like roots because there is a Lot of wood everywhere , but in my opinion it worths the money you pay. It is expensive, ok , but you must not forget that you are in one of the best lagoon of the world. The food is good and breackfast as well. I defenetly recomend this place to everybody
Don't believe the pictures you see on the website of this resort, they must be years old. This resort is very tired and desperate need of some tlc. The managers were very nice and greeted us on arrival but I guess they can only do so much when the owner won't spend any money on the place! We had a beachfront bungalow which was spacious and clean with a lovely view of the lagoon. Beware the prevailing winds we could only sit on our deck on 2 out of 5 days due to the 50k winds, definitely check the wind direction before booking what side of the island you stay on!!! Our room was only cleaned once while we were there. Clean towels every day and the bed made, but thats about it, no floors swept no sinks wiped down no dead flowers taken away. The Tv situation was pretty sad, maybe 6 stations with bad reception. Some bungalows had lots of stations with great reception, some had 1 station. No free wifi. The Flying Boat restaurant had a nice atmosphere and the food was ok, the drinks not so cheap, the service was good. They tell you breakfast is included but that does not include any hot food. The buffet breakfast was probably the worst I've seen. We ended up going to the Koru cafe for a decent breakfast which is just a 5 min walk off the island. There is no tap water served with meals you have to buy a bottle of water $7.50, there are no cushions on the cane chairs, the floors aren't cleaned from the night before.We spent more time eating and drinking at the Boatshed Restaurant just a short walk off the island. There is a guest laundry available, $8 for a wash and another $8 to dry. The grounds around the bungalows are kept pretty tidy. They definitely need more lighting at night. Also there is absolutely no beach on the island to lie on except for a tiny 10m sq at one end. They don't show that in the photos! It's a shame this review is so bad. The position of this resort is perfect, the lagoon is amazing, the staff are friendly and helpful. We expect to pay more to stay on a tropical island and understand the reasons why but this place is a complete rip off. We have never been so disappointed and let down in a resort. If we ever go back to Aitutaki again we'll stay at the Pacific Resort. At least they give a glass of water and a cushion to sit on!!!
This is so well located on an exclusive island with lagoon all around that you feel like been in Paradise every where you walk around . The hammocks have been so placed to make you dreamy while appreciating the nature's hues of water . Rooms are spacious too . Activities can be booked through the reception . The Manager is particularly courteous to receive and see off the guests personally and takes interest in each guest's stay . That said a few thing need to be taken care lest this paradise does not remain one for long . One their staff is hesitant to work ..everything works at holiday pace that guests like us who pay hefty amount for the stay need service and prompt attention . Breakfast doesn't really start at 7.30 a.m. which is what they should when they have announced their timings which are already quite late . The name has Spa and Resort but there is no Spa in the resort . Then no bottled water is served which is very upsetting for a resort on a beach charging big money and making fat profits from water bottles ..this is basic and must be provided and come within the price of the room tariffs . Sleeping mattresses in the room need replacement as one sinks into these too soft beds not good for health . Wifi is very expensive and is not free. All in all the stay was a great experience and we loved every bit of it except above issues that management needs to iron out .
Wow is the first word out of my mouth as we entered the Pacific Resort. The staff treated us like royalty and catered for every need. The resort itself is beautiful, the lagoon breathtaking. Would we return, absolutely. Rooms lead to a balcony then onto the beach.
From the minute we were greeted at the airport to the moment we bid farewell we truly thought we'd been sent to heaven. The location, the staff and amenities were incredible. The staff were all very accommodating and the food and beverage team ensured my wife who is a coeliac was totally catered for all meals at the Resort. The kayaks. SUP and snorkelling gear were all plentiful in supply and in great condition. Would also recommend taking the Te Vaka snorkelling cruise - this day cruise will pick you up at 10am from the Resort and drop you back at 4pm. Time on the boat is both entertaining and educational. Go to Aitutaki if you are looking for a couples escape from the day to day norm. Thoroughly recommended
We have just returned from a 4 night stay at the resort. Staying in a beach front bungalow facing the magnificent Lagoon. Our bungalow was spacious and one of the most comfortable beds l have slept in. The outdoor shower was great and very private. You can do as much or as little as you like with bikes,kayaks and paddle boards all available for use. The Flying Boat Beach Bar and Grill was first class and loved the choices on the menus. A BIG thank you to the bar staff,waitresses, who were friendly and always made us feel welcome, they are a credit to the resort.
- Free continental breakfast
- Free parking
- Onsite dining
Within a short walk of Ootu Beach, Aitutaki Lagoon Resort & Spa is within 2 miles (3 km) of Aitutaki Golf Club. This 36-room, 4.5-star resort has a private beach, a full-service spa, and 2 restaurants. It's on the waterfront and also close to Arutanga Harbour.
Start your day off right with a free continental breakfast, served each morning from 7:30 AM to 10 AM. Enjoy the ocean views at Flying Boat Beach Bar, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
The 36 individually decorated accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. 32-inch LCD TVs come with satellite channels and DVD players, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Refrigerators, coffee makers, and ceiling fans are also standard.
Guests of Aitutaki Lagoon Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. There's free parking, as well as a free airport shuttle (available on request). Front-desk staff can assist with concierge services, luggage storage, and securing valuables. Other amenities at this adults-only resort include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 772 reviews