Our trip was very disappointing, we upgraded from a beach club suite and paid $480 to upgrade to room 466 for 5 nights. The problem was the room next door was under construction, so we smelled paint heard construction noises definitely not what I had in mind for a relaxing trip. I reached out to management and they stopped the construction workers but only to keep returning reach day. I felt the Las Brisas staff used very poor judgement by placing us here. The hotel was empty so I couldn't understand the logic in putting us next to a room being renovated. The final straw was when construction workers were on the roof and could see into our glass top shower and private pool in the back. I complained and spoke to Azalia who is a manger, I asked to speak to Rubén Rosales who is the top guy but he never has the courtesy to speak with me. I wanted to ensure that he was aware of this glaring issue and how we were being treated I ended up getting my upgrade fee refunded but it wasn't about the money our trip was ruined due to the lack of privacy which is why one goes to Las Brisas.
In fairness it was not all bad, all the Jeep drivers were over the top welcoming and ended up being a bright spot on our trip. The sunset bar was also a bright spot for us, as you can imagine the sunsets were amazing from here.
Would I return, I don't I could over look this trip and would likely just stay elsewhere.