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Reviews

8 reviews

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Icacos Beach
    2 min walk
  • Popular Location
    El Rollo Acapulco
    14 min walk
  • Popular Location
    Acapulco Convention Center
    19 min walk
  • Airport
    Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    14 min drive

Book online or call:

1-844-663-2276

Your dates need to occur after 2020-01-28. Try updating your dates to see prices for your trip.

    About this area

    Acapulco

    Located in Acapulco, Dreams Acapulco Resort & Spa is in a shopping district and on the beach. Diana the Huntress and Zocalo are notable landmarks, and the area's natural beauty can be seen at Condesa Beach and Icacos Beach. Traveling with kids? Consider El Rollo Acapulco and Barco Palao.

    Popular Location

    What's nearby

    • Icacos Beach - 2 min walk
    • El Rollo Acapulco - 14 min walk
    • Acapulco Convention Center - 19 min walk
    • Diana the Huntress - 4 min drive
    • Condesa Beach - 4 min drive

    Getting around

    • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 23 min drive

    Restaurants

    • Barefoot Grill – Poolside steakhouse. Serves lunch daily.
    • Coco Cafe – Coffee shop. Open daily. Open 24 hours.
    • El patio – Restaurant offering Mexican cuisine. Open daily.
    • Portofino – Fine-dining restaurant offering Italian cuisine. Serves dinner daily.
    • World Café – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.

    About this property

    Dreams Acapulco Resort & Spa

    Catch some rays at the beach or spend the day relaxing at Dreams Acapulco Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 605 rooms offer free WiFi, 24-hour room service, and plasma TVs with cable channels. Minibars, coffee makers, and free bottled water are among the other amenities available to guests.

    Property amenities

    Internet

    Available in all rooms: Free WiFi

    Parking and transportation

    Valet parking: USD 7 per night

    Food and drink

    5 restaurants and 1 coffee shop/café
    5 bars/lounges
    24-hour room service
    Coffee/tea in common area(s)

    Things to do

    2 outdoor pools
    Arcade/game room
    Designer stores
    Fitness center
    Full-service spa
    Playground
    Shopping

    Family friendly

    2 outdoor pools
    Arcade/game room
    Dry cleaning service
    Free children's club
    Free supervised childcare/activities
    In-room child care (surcharge)
    Playground
    Snack bar/deli

    Conveniences

    Banquet hall
    Elevator
    Front-desk safe
    Reception hall

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Hair salon
    Luggage storage
    Porter/bellhop
    Tour/ticket assistance
    Wedding services

    Languages spoken

    English
    Spanish

    Business services

    11 meeting rooms
    Business center
    Conference center

    Outdoors

    Beach umbrellas
    Beachfront location
    Free beach cabanas
    Terrace

    Spa

    Massages
    Spa open daily
    Steam room

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom

    More

    Beach towels
    Romance packages available
    Smoke-free property
    TV in lobby

    Room amenities

    Bedroom

    Air conditioning
    Ceiling fan
    Linens

    Bathroom

    Free toiletries
    Shower
    Towels

    Entertainment

    42-inch plasma TV
    Cable channels

    Food and drink

    Coffee/tea maker
    Free bottled water
    Minibar

    More

    Access via exterior corridors
    Iron/ironing board
    Laptop-compatible safe
    Laptop-friendly workspace
    Phone
    3.4

    Guest rating

    5 - Excellent
    1
    4 - Good
    4
    3 - Okay
    1
    2 - Mediocre
    1
    1 - Poor
    1
    4.0
    Cleanliness
    4.4
    Service and Staff
    3.8
    Amenities
    3.2
    Property condition

    4/5 Good

    • Liked: Staff & service, amenities, property conditions & facilities

    Stayed 7 nights in Nov 2019

    2/5

    • Liked: Cleanliness, staff & service
    • Disliked: Property conditions & facilities

    The hotel opened 24 days before arrival by us. Too many things weren’t ready, like 3 of their restaurants weren’t open. Only 2 of 5 elevators were working. They put me in the wrong room despite asking explicitly what kind of room it was. They moved me the next day but the AC didn’t work the first 3 days. Food and drinks were inconsistent for quality and it was obvious their staff seriously lacked training. Nice people doing their best to serve, but poorly trained. That said, there were many aspects of the trip we really enjoyed. Pool and crew were excellent. Attention from staff was very good. But things like getting maintenance to our room 5 different times to finally fix the AC was frustrating and involved a lot of my vacation time. Oh! And there were two occasions where untrained staff were going to restrict my access to the restaurants for dress code violations.. both times upper management checked me out and passed me. And later they let people in wearing beach attire... to many things not right.

    Stayed 7 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    todo es bueno, solo el menú es poco variado y curiosamente no hay salsas picantes. tener en cuenta q este destino en su mayoría acudimos los mexicanos y pocos norteamericanos.

    Stayed 4 nights in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities

    sin duda un reto grande para Dreams Acapulco, la ubicacion y la playa resultan un buen atractivo, al igual igual que la atención y los alimentos, creo que necesitan mejorar en la comodidad de las almohadas, (en lo personal son muy duras e incomodas) y seguir con mayor rapidez en la remodelacion del hotel, ya que hay varias areas que estan en mantenimiento como lo es el SPA

    Stayed 4 nights in Jan 2020

    4/5 Good

    • Liked: Staff & service, property conditions & facilities, room comfort

    Stayed 3 nights in Nov 2019

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