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Casa Inn Hotel Acapulco

3.0 out of 5.0

Recent guest reviews

Bad WiFi elevators were real slow only 4 elevators and a lot of people all the time.

I think it lived up to being a 2 star hotel. It served its purpose, I knew nothing of the hotel and was not familiar with the area beforehand. I had a budget and this fit within my budget. I would like to note that I left a valuable piece if jewelry in the room after I checked out. 6 hours later I realized it was missing and couldn't find it in my belongings. I immediately went to the hotel and they had it locked up in their lost and found. I can't tell you how happy I was and pleased with the hotel staff. Kudos!

Everything was great, very close to beach and stores the only concern my family and I had was the poor WiFi signal other than that everything was great.

Good location, value, and amenities. I would come back.

When we first checked in we experience some problems but the staff quickly resolved them. The front desk people were polite and helpful. They spoke English so that helped a lot. The rooms were clean and spacious and we were very satisfy with our stay. I would definitely come back to this hotel.

Welocated on Av. Costera, nearby restaurants and bars.

Nuestro viaje fue para dos personas, sin niños. El hotel es limpio en general, sin embargo en las habitaciones habrá que pedir al personal que barran y limpien los pisos, de lo contrario no lo harán. Las habitaciones son espaciosas, buena vista al mar, el aire acondicionado podría ser mejor. La comida estaba rica. Todo el personal es muy amable y servicial. Sí lo recomiendo por su ubicación, por el precio y la comodidad de sus habitaciones. La conexión a internet no es muy buena.

Wi Fi Services No Restaurant :( The Bar of the Pool don´t accept credit cards and the service is bad, no many drinks.

EVERYONE is wonderful!!! From the front desk to the housekeeping staff. Had a great room!!! Swam in a great pool!!! Ate great food!!! Had a great time!!!!

#1 when I check in they charge me extra for parking space, when I did the reservation they toll me the parking was inluded,and the "MOST IMPORTANT TO ME" the bed chothing and pillows small terrible,breakfast was not included,The only good thing was !!!staff are very frindly!!! the beach is at loooong walking distance etc.etc.

no air ac out

If I compared my trips with others. My experience was really bad. The room needed some internet jacks and some outlets. The elevator was dirty. Your front desk staff was not courteous. My first contact with them, it was extremely bad. The hotel had all services locked like we were criminals. I was not thinking about taking something but that makes feel like you are a bad person.

Its a hotel for young people to hang out for a few days. I wouln't recommend my parents to go there or people who wants to relax.

ok

everything was perfect at this location, just did not like the fact, I paid extra for the studio room, and there was an extra charge of 100 peso a day to use the kitchen

during the week its very nice and quiet but then when the weekend rolls in the busses full of people roll in. There is a club directly in from of the hotel but it is steps away from the beach a nd from a huge walmart which was nice and convienient.

BED SMELL ALSO FURNITURE SMELL MELDOW. ALSO REGRIGATOR DID NOT WORK.ITS A SHAME I PAID FOR TWO WEEKS AND I DID NOT EVEN STAY THIS [*] PLACE.WHAT I PAID FOR.

lot of st. noise,but that comes with location which is good. I will stay here again.

The hotel is in a good location, I didn't like that you could not bring friends into your state rooms, staff wanted you to ware a bracelt at all times, the front desk was always understaffed.

Great location, close to beach and Walmart. Large, clean room with kitchenette and balcony with very nice view of Acapulco. Highly recommended!

Ave Costera Miguel Aleman No 2310 Acapulco GRO

Located in Zona Dorada, Casa Inn Hotel Acapulco is adjacent to Naval History Museum and within a 5-minute walk of other popular sights like Playa Icacos. This 328-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour health club, and free in-room WiFi. El Rollo Acapulco is also 0.3 mi (0.5 km) away.


Dining

Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11:30 AM.


Rooms

The 328 air-conditioned accommodations feature balconies and afford space to spread out with separate bedrooms. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Select Comfort beds sport premium bedding and bathrooms offer rainfall showers and free toiletries. Other standard amenities include phones and desks.


Property features

Casa Inn Hotel Acapulco features an outdoor pool, a children's pool, and a 24-hour health club. Self parking is available for MXN 100 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a rooftop terrace, free WiFi in public areas, and 5 meeting rooms.

Room options

Studio, 2 Double Beds, Kitchenette

Full 2 | Sleeps 4

Guest reviews for Casa Inn Hotel Acapulco

Everyone (1) Business (3) Couples (11) Family (7) Other (6) Friends (9)
3
Everyone

Bad WiFi elevators were real slow only 4 elevators and a lot of people all the time.

By , from oklahoma on Jan 1, 2017

3

last minute trip

BusinessTravelers

I think it lived up to being a 2 star hotel. It served its purpose, I knew nothing of the hotel and was not familiar with the area beforehand. I had a budget and this fit within my budget. I would like to note that I left a valuable piece if jewelry in the room after I checked out. 6 hours later I realized it was missing and couldn't find it in my belongings. I immediately went to the hotel and they had it locked up in their lost and found. I can't tell you how happy I was and pleased with the hotel staff. Kudos!

By on Oct 14, 2015

4

great weekend

Families

Everything was great, very close to beach and stores the only concern my family and I had was the poor WiFi signal other than that everything was great.

By on Jul 25, 2015

3

family trip

Families

Good location, value, and amenities. I would come back.

By on Jul 22, 2015

3

great value for the money

Families

When we first checked in we experience some problems but the staff quickly resolved them. The front desk people were polite and helpful. They spoke English so that helped a lot. The rooms were clean and spacious and we were very satisfy with our stay. I would definitely come back to this hotel.

By on Jan 9, 2015

4

business hotel.....

BusinessTravelers

Welocated on Av. Costera, nearby restaurants and bars.

By on Aug 31, 2014

3

it was ok.

LGBT

Wi Fi Services No Restaurant :( The Bar of the Pool don´t accept credit cards and the service is bad, no many drinks.

By on Jul 29, 2014

4

casa inn - acapulco

Families

EVERYONE is wonderful!!! From the front desk to the housekeeping staff. Had a great room!!! Swam in a great pool!!! Ate great food!!! Had a great time!!!!

By on Nov 14, 2011

2

the bad about this hotel

GetawayWithFriends

#1 when I check in they charge me extra for parking space, when I did the reservation they toll me the parking was inluded,and the "MOST IMPORTANT TO ME" the bed chothing and pillows small terrible,breakfast was not included,The only good thing was !!!staff are very frindly!!! the beach is at loooong walking distance etc.etc.

By on Jul 3, 2011

2

ac out

Singles

no air ac out

By on Jun 13, 2011