We had a great time in HK and the hotel is so convenient to get to places. Lots of places to eat around the hotel, as well as banking, pharmacies, shops, etc.Staff was very courteous and professional. Special thanks to the outstanding concierge Marshall and Raymond, who gave us helpful info and assistance ...
9 day stay.. Awesome hotel.. friendly staff.. breakfast is ok and has enough options for every nationality.. gym could be bigger but it’s only somewhat crowded in the morning.. subway stop in front of hotel.. front desk very friendly.. good food about 7 to 10 minutes walk away.. I would stay here ...
Started my stay with an upgrade and ended with a late check out. I'll definitively recommend to book a Club room that provides Club lounge access with lot of advantages as special checking counter at 36th Fl., complimentary WiFI, Champagne at 6 pm every day... The staff is very helpful and attentive ...
A great hotel for the price and location. The front desk staff was friendly and spoke English well so communication wasn't a problem. A short walk to TST station so getting around the city on the subway was easy.
Excellent service from front desk staff. The furniture and carpet in the room is worn out. Airconditioner was freezing even when I set it to 28c heating. Requested newspaper was not delivered to my room. The free shuttle bus to Tsim Sha Tsui was useful.
Love the ambiance and service of the hotel service staff. Room cleanliness requirement had been met too. The only inflexibility was I intended for a change of reservation from Island Shangri-La to Futian Shangri-La but was rejected despite under the same group. Should they be able to extend this ...
We arrived and our room was not yet ready. Staff suggested that if we waited an hour they would upgrade us to a luxury suite. We then had lunch and upon our return we were upgraded a promised. Everything was A++.
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