UNIX Administrator
SUMMARY
The candidate will provide support to a 24x7 production environment working from our Chicago corporate offices. Responsibilities include support, trouble-shooting hardware, software and network related problems. The Unix Administrator I will participate in maintaining the highest availability and best possible performance of multiple large-scale online travel websites. The Unix Administrator I is also responsible for successfully contributing to a team oriented support environment.
Responsibilities
- Execute all aspects of site planned and unplanned maintenance activities
- Utilize monitoring tools to proactively identify problems with systems, applications, and networks.
- Assist in coordinating with vendors and escalation support teams
- Develop timelines for problems that assist in problem reporting and root cause analysis
- Implement all upgrades as directed
- Execute jobs and maintenance as directed
- Resolve help desk tickets
- Execute simple Standard Operating Procedures as directed
- Help with small work efforts to improve NOC processes
- Participate in the management of system backups and recovery as needed
- Assist in incident management including problem resolution and tracking problems
- Must keep current with technology used in the NOC and current workstation configuration
- Create/Update Change Requests as directed
- Ability to drive results
- Unix Workstation Administration
- Create/Maintain/Achieve agreed upon goals
- Semi annual performance self assessment
- Follow processes needed to maintain operational stability
QUALIFICATIONS:
- Experience in the system administration experience in a Unix environment (preferably Solaris or Linux)
- Knowledge of TCP/IP and networking principles as well as web technologies
- Working understanding of Linux troubleshooting commands in regards to disk I/O, CPU usage, load, and network connections & usage.
- Familiar with the in-house tools such as Mercury Topaz, Netcool, and HP openview desirable
- Familiarity with shell scripting
- Self-motivated team player, able to set priorities and manage to deadlines.
- Excellent trouble-shooting, communication and customer service skills.
- Must be available to support in a 24x7 production environment, and be willing to work all shifts on a rotating basis
- Demonstrated ability to quickly resolve problems
- Strong ability to perform well under pressure
- Must be able to multi-task, be process-minded and detail oriented
- Passion for uptime and experience in e-commerce environments
- Bachelor's degree in Computer Science or related field or equivalent experience
- Demonstrate leadership skills which include, Customer Focus, Change Management, Teamwork, Diversity, integrity
