Riu Cancun All Inclusive

4 stars
Kukulcan Blvd. L-5, Cancun, 77500
Hotel Overview
Reviewer score
4.0
out of 5
660 reviews
Great 25th Anniversary Getaway

Great location, great staff, and great room. We felt very welcomed by this hotel. Everyone... See full review

  • Senior' Gregory
  • Apr 12, 2014
Spring break 2014

The hotel was incredible. The staff was extremely kind and fast to make the guests feel like they... See full review

  • King Cheape Filipe
  • Mar 21, 2014
Modern, all-inclusive Cancun resort with disco and kids playground

The Riu Cancun is situated on the postcard-worthy, white sand beaches of the transparent, turquoise Caribbean Sea. The all-inclusive Yucatan peninsula resort caters to families and honeymooners with a disco, 24-hour sports bar, mini-club and playground for kids. There's also a spa, salon and sports and activities program for children and adults. Outdoor relaxation options include a terrace solarium shaded by umbrellas, a stretch of white sand beach and four pools -- one catering specifically to tots. A fitness center, sauna and Jacuzzi are added amenities.

Highlights
  • Organized sports and activities for children and adults
  • Beachfront location with four pools, one geared toward kids
  • Entertainment that includes themed shows, a nightclub and 24-hour sports bar
  • On-site spa and gym with sauna and Jacuzzi
Rooms

Rooms have marble floors and marble baths and are decorated in a contemporary Mexican style. Each of the 569 guest rooms has a king or two double beds, and some feature ocean views. Amenities include air conditioning, satellite TV, mini bar and liquor dispenser, in-room safe and balcony or terrace. Wireless Internet access is available (fees may apply). Suites offer a separate living room.

Features

The resort is located seven miles from downtown Cancun. The all-inclusive resort has manicured, tropical gardens, four pools -- one with a swim-up bar -- and direct beach access. Nightly entertainment, a tennis court and numerous on-site dining options give guests reasons to linger. The resort's close proximity to area nightlife proves a tempting diversion. Rooms with mini bars and private balconies or terraces offer a respite. A 24-hour sports bar is perfect for unwinding anytime.

Transportation
  • Cancun International Airport (12 mi/19.3 km)
Attractions
  • Plaza Caracol shopping center (across the street)
  • Playa Chac Mool (1.2 mi/ 1.9 km)
  • Manchones Reef (2.4 mi/ 3.8 mi)
  • Puerto Morelos (2.5 mi/ 4 km)
Business
  • Meeting facilities for up to 250
  • Complimentary Internet service in the lobby and meeting rooms
Policies and fees

There must be least one person of 21 years or older in every room. The hotel reserves the right to refuse admission and may not allow any room in which all guests are younger than 21 years. No student groups under 21 years or "spring breakers" are accepted.

Unless specified otherwise, the maximum occupancy is four people per room -- three adults plus one child or two adults plus two children. Four adults are not permitted. All bodies in room must fit on existing bedding. Any special request remains upon availability. Children and third adult must sleep in existing bedding.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Riu Cancun All Inclusive Rooms

Standard Room
Guest room include two double beds or one king bed with air conditioning, ceiling fan, satellite and local TV, flat Television, direct dial phone, minibar and liquor dispenser (restockable), personal safe, balcony or terrace, bathrooms with hair dryer and amenities kit, 110 v, telephone, radio alarm clock, Iron and ironing table.
Junior Suite
Guest room include two double beds or one king size bed, ocean view, separate living room area, air conditioning, ceiling fan, satellite and local TV, flat televison, direct dial phone, minibar and liquor dispenser (restock able), personal safe, balcony or terrace, bathrooms with hair dryer and amenities kit, 110 v, telephone, radio alarm clock, Iron and ironing table.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
General
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Laundry service
Childcare Service
In-Room Safe
Tour desk
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

21.1368 -86.7484
Area served
Cancun, Mexico
Nearby airports
Cancun International Airport - 12 Miles
Area description
Right in front of Plaza Caracol Mall, one block from the Cancun Convention Center & 5 minutes walking from the discotheques zone.

Dining

La Fiesta
Enjoy your favorite drink in this theater. Open at 6 PM. Lounge bar with delicious cocktails
La Mision bar
Serves refreshing beverages in the pool and beach areas.
La Punta
Interior Lobby bar and El Faro exterior lobby bar.
Kawachi
A la carte Japanese dinner restaurant with black furniture, white place mats, light-colored wood paneling. Reservations required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves.
Don Juan
Try our dishes in the main restaurant with international cuisine buffet style for lunch and dinner. Casual, air-conditioned dining room and open-air terrace.Non smoking sections available. Theme dinners served twice a week.
La Mision
Open-air Buffet snack bar restaurant during the day with views of the Caribbean Sea. Steakhouse and Mediterranean cuisine at night. After dinner, late night snacks
Wet & Drinking Bar
Swim up bar with delicious cocktails and tropical drinks.
Pacha Disco
Dance and fun in this place with a great atmosphere.
Sports Bar
Open 24 hours for snacks and microwave-oven sandwiches. Sports on TVs. Coin-operated pool tables and video games. Computers with high-speed Internet connections (additional charge)

Meeting facilities

Meeting Info
Meeting facilities for groups up to 120 persons Meeting facilities for groups up to 120 persons Free wireless Internet access (Lobby area and meeting rooms)

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (660)

Ratings and reviews for Riu Cancun All Inclusive

Overall score

4 / 5
660 out of 660
Amenities:
4.1
Room cleanliness:
4.3
Hotel staff:
4.4
Room comfort:
3.7
Location:
4.6
Value:
4.2

85% would recommend to a friend.

Sort by:
Review of Riu Cancun All Inclusive

Reviewer score

5
Senior' Gregory
Mechanicsville Virginia
Apr 12, 2014

Great 25th Anniversary Getaway

Great location, great staff, and great room. We felt very welcomed by this hotel. Everyone worked together to make sure we had a good time and were very well taken care of. I would highly recommend this hotel to all our family and friends. We will definantely come stay again. We enjoyed our romantic anniversary getaway.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Not Applicable

Check with your Grayline representative at the hotel. He will set up all of your excurtions and make sure that you have a good time. He arranges all of your pickups and dropoffs so that all you have to do is have fun

Review of Riu Cancun All Inclusive

Reviewer score

4
Coldhere
Canada
Apr 10, 2014

Great!

First time to cancun had great time! Good food nice hotel! Staff was friendly and helpful!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Review of Riu Cancun All Inclusive

Reviewer score

3
Senior Brucey Bush
Buffalo, New Yrok
Apr 4, 2014

Good Experience for the price

The hotel was clean but definitely needs to be updated. (reno is planned soon). The doors slam all through the night. King bed was two doubles pushed together and they had plastic covers that made noise through the night. The service was ok but only had service on the pool deck 1 day out of 8. The food was surprisely good. overall it was an ok experience. If you can afford a little more money there are other hotels that treat you better

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
4
Review of Riu Cancun All Inclusive

Reviewer score

5
King Cheape Filipe
Newark, NJ
Mar 21, 2014

Spring break 2014

The hotel was incredible. The staff was extremely kind and fast to make the guests feel like they were truly in paradise. My group plans to go back next year!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Entertainment tip: Short walk from hotel

Coco Bongo is the best club around. Spend the extra money and go VIP (gold member) you won't regret it at all.

Review of Riu Cancun All Inclusive

Reviewer score

4
Sxandri
Little rock, arkansas
Mar 18, 2014

1st time in cancun

Have all amenities. Food is good, staff was very helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Shopping tip: Short drive from hotel

Go to market 28 for souvenirs.

Review of Riu Cancun All Inclusive

Reviewer score

4
Mr Sam
St Cloud, MN
Mar 15, 2014

Great time for whole family

The Riu was fun for the whole family and a great value. The staff was very friendly and amused my 7 yr old daughter as well as my 15 yr old son. Any requests for additional service were answered promptly. Those seeking a fine dining (or drinking) experience should look elsewhere, but we were very happy with the food and beverage choices given what we paid for this all-inclusive. There's a mall right accross the street and easy access to excersions. We swam with dolphins during a side trip that I booked in the hotel lobby. This was our third trip to the Cancun area and our favorite so far1

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Dining tip: In Hotel

There are three specialty restaurants in addition to the regular buffet. Reservations are required and they fill up fast. We enjoyed the Japanese but were very dissappointed by the Brazillian and the steakhouse. We would skip those two next time in favor of the buffet.

Review of Riu Cancun All Inclusive

Reviewer score

3
Northern Evergreen
Vancouver Island
Mar 5, 2014

Nice....BUT

Great time with Most of the staff, very friendly and helpful. Rooms have a very nasty, mildew/mold smell. Asked for a King/Queen bed and got two doubles pulled together, made up separately. Changed rooms, 2 days in to our holiday. Room smell was better but the bed was like sleeping on plastic sheets.....even after putting the spare blanket under the sheet. All-inclusive - meals were very good overall. Swim up bar/pool - kids were all over and only occasionally did a employee make an attempt to have them removed to the other areas. Drinks.....if you like "Better" quality stock you are out of luck. Basic bar stock but better than the RIU Caribe, which we visited once. Snorkeling in front of property is OK, if not stirred up to much. Beautiful white sand beaches. Told that it was closing for renovations this summer.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
Money-saving tip: Not Applicable

At the Hotel, you can just walk out and get a $35.00 (Per couple) taxi to the Airport.............HOWEVER, coming from the airport, the standard rate is $68.00 (Or use the shuttle service just before you leave the airport). It is $17.00 each, max 8 people and stops only at the resorts that driver has passengers for, runs every 10 - 15 minutes.

Review of Riu Cancun All Inclusive

Reviewer score

4
Mexico Vacation Lover
Comox, B.C. Canada
Mar 4, 2014

WOW!! Loved the Riu Cancun!!

Staff so friendly, rooms are spotless and clean , Mimi bar stocked daily , Food is Great lots of variety !! This resort is close to shopping, We loved this Vacation and will return in the future !! Every room is Oceanview !! Just a perfect time , Lobby Bar by Reception makes the best Irish Coffee !!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Shopping tip: Short walk from hotel

Across from Riu Cancun is a shopping. mall

Review of Riu Cancun All Inclusive

Reviewer score

4
AB MB
Milwaukee WI
Feb 28, 2014

Great late honeymoon

Me and my wife were on a late honeymoon and they upgraded us to a suite at no cost! Plenty of good food options and plenty of drinks. Decor and facilities were a bit dated but we were ok with that. Very good experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
4
Shopping tip: Short walk from hotel

Flea markets and shopping centers in walking distance.

Review of Riu Cancun All Inclusive

Reviewer score

4
Jojo Drago
Raleigh, NC
Feb 27, 2014

Fun Girls vacay

The staff was very courteous and helpful. The food was very good and their display was very impressive. Rooms could use a little update, bedspreads very old and worn out looking All in all a great resort and I would return.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
4
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