$103 Avg/night
Rate and special offer based on Check-in: Aug 14, 2015 Check-out: Aug 15, 2015

BEST WESTERN Heritage Inn

3 stars
View map of 4600 Clayton Road, Concord, CA 94521-7644

Hotel Overview

3.5 /5
Overall score
78%
Would recommend
Amenities:
3.4
Cleanliness:
3.8
Hotel staff:
3.9
Comfort:
3.8
Location:
3.7
Value:
3.9

Best Western Heritage Inn has great things going for it: a central location in the East Bay puts it near upscale shopping while still close to Oakland and Napa wineries. The Best Western Heritage Inn features spacious, well-appointed guest rooms, many with whirlpool baths. Recommended for both leisure and business travelers, the Best Western Heritage Inn has nearly 3,000 square feet of meeting space, an outdoor pool, high-speed wireless Internet access and daily complimentary continental breakfast.

Rooms

The Best Western Heritage Inn's guest rooms feature either two queen-sized or one king bed in a bright setting with a warm, pastel color scheme. Room features include 25-inch cable satellite TV with ESPN and CNN, AM/FM alarm clocks, coffee and tea maker and iron and ironing board. Many of the rooms feature a whirlpool tub and bathrooms have a separate dressing area. Guests enjoy an oversized work area. Rooms feature data ports and high-speed Internet access (fees apply) and local calls under 30 minutes are free. Also, kids under 17 staying with at least one paying adult stay free. The hotel does not allow pets.


Property features

Guests wake up to a complimentary continental breakfast served in the lobby's dining area. Also, the on-site Nation's Restaurant offers a great family-dining option. Guests can also find a number of fast-food restaurants just moments from the Best Western Heritage Inn. The AAA Three Diamond-rated property features outdoor pool and indoor spa with whirlpool and sauna. Front desk staff are available 24 hours a day. The hotel's convenient location allows guests quick access to BART, Concord Pavilion, area businesses and shopping in Walnut Creek.

Highlights
  • AAA Three Diamond and Mobil two-star rated
  • Complimentary breakfast buffet
  • Close proximity to BART
  • Outdoor pool and indoor spa
  • 2 miles from Concord Pavilion music amphitheater
Nearby attractions
  • Concord Pavilion (2.5 mi/4 km)
  • Mt. Diablo (7.4 mi/12 km)
  • UC Berkeley (15.3 mi/24.7 km)
  • Jack London Square, Oakland (19.6 mi/31.5 km)
Business
  • 2,900 square feet of meeting space
  • Accommodates up to 135 people
  • High-speed Internet
Transportation
  • Nearest Train: Concord BART (2 mi/3.2 km)
  • Oakland International Airport (21.1 mi/34 km)
  • San Francisco International Airport (32.3 mi/51.9 km)

BEST WESTERN Heritage Inn Rooms

1 KING BED
1 KING BED,NONSMOKE,HI SPEED NET,HOT TUB,FULL BREAKFAST
1 KING BED
1 KING BED,NSMK,KITCHNETTE,WHIRLPOOL TUB,HISPD,FULL BREAKFAST
2 QUEEN BEDS
2 QUEEN BEDS,SMOK,KITCHNETTE,WHIRLPOOL TUB,HISPD,FULL BREAKFAST
1 KING BED
1 KING BED,SMOK,KITCHNETTE,WHIRLPOOL TUB,HISPD,FULL BREAKFAST
2 QUEEN BEDS
2 QUEEN BEDS,SMOKE,HI SPEED NET,COFFEEMAKER,HAIRDRYER,FULL BREAKFAST
1 KING BED
1 KING BED,SMOKING,HI SPEED NET,WHIRLPOOL,FULL BREAKFAST
2 QUEEN BEDS
2 QUEEN BEDS,NOSMOKE,HI SPEED NET,COFFEMAKR,HAIR,IRON,FULL BREAKFAST
1 KING BED
1 KING BED,NOSMOKE,HI SPEED NET,COFFEMAKR,HAIR,IRON,FULL BREAKFAST
1 KING BED
1 KING BED,SMOKING,HI SPEED NET,COFFEEMKR,HAIR,IRON,FULL BREAKFAST
1 KING BED
1 KING BED,MOBILITY ACC,COMMASSIST,ROLL SHWR,NSMK,FULL BREAKFAST
2 QUEEN BEDS
2 QUEEN BEDS,MOBILITY ACC,COMMASSIST,ROLL SHWR,NSMK,FULL BREAKFAST
2 QUEEN BEDS
2 QUEEN BEDS,NSMK,KITCHNETTE,WHIRLPOOL TUB,HISPD,FULL BREAKFAST

Amenities

  • Free breakfast
  • High-speed internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Free local telephone calls
Ice machine
Activities
Outdoor pool
Fitness center or spa
Dining
Free breakfast
Restaurant
Coffee maker in room
Services
24 hour front desk
Business center
Guest laundromat
Security
Wake-up service
Multilingual
In-Room Safe
Meeting/Banquet facilities
Conference facilities
Gift shop
Copy service
Audio visual equipment
Internet
High-speed internet
Parking
Free parking
Truck parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
AM/FM alarm clock
Hairdryer in room
Ironing board

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Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for BEST WESTERN Heritage Inn

Overall score

3.5 / 5
5.01.0
135 out of 135
Amenities:
3.4
Cleanliness:
3.8
Hotel staff:
3.9
Comfort:
3.8
Location:
3.7
Value:
3.9

78% would recommend to a friend.

Sort by:
Review of BEST WESTERN Heritage Inn

Reviewer score

4
5.01.0
Maria M.
N/A
Jul 21, 2015

10 mintues from concord pavilion.

The Room was very close to concord pavilion. I was little disappointed that I was not informed that hot tub was out of service wheb I checked in and pool had lot of things floating in water. Love all room amenities.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
3
Comfort:
3
Location:
4
Value:
5
Review of BEST WESTERN Heritage Inn

Reviewer score

3
5.01.0
rewwaw
N/A
Jun 23, 2015

Family Visit

The hotel did not have non-smoking room and initially put 3 of us in a single room. Had to go to smoking room - was able to check the different rooms to find out which one smelled the least.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
4
Value:
3
Review of BEST WESTERN Heritage Inn

Reviewer score

4
5.01.0
Michelle N.
Vallejo
May 4, 2015

Good for the money

Staff over charged me 200$ on top of the fee I paid online. Then when I said something they tried to pass by like they are not sure what happened so the check in process took over a hour because they had to fix it

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
2
Comfort:
5
Location:
5
Value:
5
Review of BEST WESTERN Heritage Inn

Reviewer score

4
5.01.0
Anne M.
N/A
Apr 13, 2015

Value for money

The hotel was close to shopping and very clean. It was very good value for the money paid, only issue was that the floor of the room above was very creaky and when the guest there walked up and down it was very noisy - I'll ask for an upstairs room the next time!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Review of BEST WESTERN Heritage Inn

Reviewer score

4
5.01.0
Anne M.
N/A
Apr 6, 2015

Nice time in Concord

The hotel was clean and staff were friendly and efficient. The only issue I had was being on the ground floor the floorboards of the room above were squeaky when the occupant was walking on them, I'd ask for an upstairs room the next time.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Review of BEST WESTERN Heritage Inn

Reviewer score

3
5.01.0
ZZforanight
Business
Hamilton
Feb 18, 2015

Short business trip

Simple, basic, gets the job done. Clean. No noise issues despite being one of those motels where every room is on an outdoor hallway.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Review of BEST WESTERN Heritage Inn

Reviewer score

2
5.01.0
Mary super teacher
Chandler AZ
Oct 13, 2014

Best Western Inn

The room was alright but the area was quite seedy. We stayed two nights and both nights we would see men sitting outside their rooms drinking. It was quite unnerving for women traveling alone. Would never stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
1
Value:
1
Review of BEST WESTERN Heritage Inn

Reviewer score

5
5.01.0
Kerstin5492
Cypress, CA
Sep 27, 2014

Would not stay anywhere else in Concord!

Staff is friendly, room is clean and breakfast is good!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Review of BEST WESTERN Heritage Inn

Reviewer score

3
5.01.0
kenatt
cleveland
Aug 21, 2014

Best Western Heritage

Disgusted at the linens- my bedding had stains on it included crusty ketchup (?). Made me wonder how much of the room was actually cleaned after the last guest. Otherwise the room was ok.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Review of BEST WESTERN Heritage Inn

Reviewer score

4
5.01.0
Mr. Jimmy
Tehachapi CA
Jul 31, 2014

Only negative

Great place, near a relatives home. Sign on pool I guess was needed, but it made you not want to use the pool, just go read the sign.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
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