Orbitz Price Assurance

How Orbitz Price Assurance® works

NOTE: Orbitz Price Assurance is being phased out and will not apply to any bookings made after October 17, 2013. 

Once your booking is confirmed on Orbitz, we start tracking to see if another Orbitz customer subsequently books the same flight or hotel reservation on Orbitz at a lower price.

If they do, we'll issue you Orbucks for 110% of the difference. Amounts range from $5 to $275 in Orbucks per airline ticket, or $5 to $550 in Orbucks per hotel room.

We'll continue tracking until the day you leave. So each time the price drops and another customer subsequently books your same itinerary for a lower amount, your Orbucks amount will increase.

Effective for all bookings made on and after July 31, 2012, expect to receive your Orbucks deposited in your "My Account" approximately three days after your trip is complete. Price Assurance will be issued as credit "Orbucks" to the account used to make the booking. The account credit can be used on future hotel bookings designated with the Price Assurance logo. Orbucks are valid for one year from the date of issuance.

Note: For bookings made up to and through July 30, 2012, expect to receive your credit issued via the form of a check approximately 6-8 weeks after your trip is complete. We'll mail it to the billing address for the credit card used to make the booking. You'll have 90 days from the date the check is issued to cash it.

Full terms & conditions

Air full terms & conditions

  1. Orbitz Price Assurance® is available to any customer who makes a qualifying airfare booking through the Orbitz.com website. Qualifying booking must occur on Orbitz.com on/after July 31, 2012.
  2. Orbitz Price Assurance applies only to airline tickets booked on Orbitz.com, and only for tickets booked using a valid credit card with a United States or Canadian billing address.
  3. Orbitz Price Assurance applies only to the total airfare (base plus taxes plus government fees plus airline imposed fuel and other surcharges) and does not apply to differences based on service, booking, processing, shipping, paper-ticket and other fees and other charges not collected on the airline ticket.
  4. If Orbitz finds, after you have booked your flight, that another Orbitz customer subsequently books the same flight(s), meaning the same dates/times of travel, on the same airline, with the same flight numbers, for the same passenger type, itinerary, cabin, and subject to the same fare refundability, or other restrictions, that is at least $5 lower than the airfare you booked on Orbitz.com, Orbitz will issue you a credit for 110% of the difference up to a maximum of a $275 credit per ticket.

Note: For bookings made up to and through July 30, 2012, expect to receive your credit issued via the form of a check approximately 6-8 weeks after your trip is complete. We'll mail it to the billing address for the credit card used to make the booking. You'll have 90 days from the date the check is issued to cash it.

  1. The confirmed airfare and itinerary you booked on Orbitz.com will be compared to the same itineraries subsequently booked on Orbitz.com for drops in fare up until the day you fly. Fares are compared with like fare restrictions, so for example, if an unrestricted airfare is booked on Orbitz.com, it will not qualify for the Orbitz Price Assurance if compared to a restricted airfare found on the Orbitz website.
  2. Orbitz Price Assurance does not apply to lower airfares that are available on other websites, flights you cancel or change, to itineraries booked prior to yours, or to refundable tickets that you choose to refund.
  3. If your qualifying flight booked on Orbitz.com is for a refundable ticket and you later refund the ticket, prior to completing all travel, any credit you may be eligible to receive in connection with Orbitz Price Assurance will become void and invalid. If your qualifying flight is canceled or changed by you after booking, your claim or any potential credit will not be valid or issued.
  4. If the airline refunds your flight for any reason, Orbitz Price Assurance will not apply and your claim or any potential credit will not be valid or issued.
  5. Orbitz Price Assurance does not apply to airfare rates that are not available to the general public. Rates not available to the general public include, but are not limited to, corporate discount airfares, private fares, government fares, military fares, meeting fares, wholesaler fares or consolidator fares (excluding web fares).
  6. Fare decreases resulting from changes to an air carrier's fare filing policies or practices will not be eligible for Orbitz Price Assurance.
  7. Orbitz Price Assurance is for individual flights booked on Orbitz.com and does not apply to package fares, such as airfares sold as part of a travel package.
  8. Orbitz Price Assurance does not apply to total airfares booked on Orbitz.com that have been reduced as a result of promotional discounts, such as dollars off coupons, loyalty program discounts, insider discounts, or fly free offers.
  9. Orbitz reserves the right, in its sole discretion, to deny any claims that are suspected or deemed fraudulent.
  10. Orbitz reserves the right, in its sole discretion, to modify, suspend, or terminate Orbitz Price Assurance for airfares booked on any air carrier which files for or becomes the subject of any bankruptcy proceeding, or becomes part of, or subject to a merger, acquisition, or other change in entity status.
  11. Orbitz Price Assurance will not apply in the event of natural catastrophes, acts of terrorism, third party errors, misfiled fares, technical failures, software or system malfunctions, governmental acts, transportation stoppages or slowdowns, or other events beyond its control.
  12. Orbitz reserves the right, in its sole discretion, to modify, suspend, or terminate Orbitz Price Assurance for any reason at any time without notice.

Hotel full terms & conditions

  1. Orbitz Price Assurance® is available to any customer who makes a qualifying pre-paid (as indicated by a Price Assurance eligible designation) hotel booking through the Orbitz.com website. Qualifying booking must occur on Orbitz.com on or after July 31, 2012. Orbitz Price Assurance applies only to pre-paid hotel rooms booked on Orbitz.com, and only for rooms booked using a valid credit card with a United States or Canadian billing address.
  2. Orbitz Price Assurance applies only to the hotel room rate and does not apply to differences based on taxes, booking, or processing fees.

After you have booked your hotel on Orbitz.com, if Orbitz finds that another customer subsequently booked the same hotel room type -- including the same check-in/check-out dates, same number of guests, and same room restrictions -- and the room cost is at least $5 lower than what you paid, Orbitz will issue you a credit to your Orbitz account for 110% of the difference up to a maximum of $550 in Orbucks credit per room.

Note: For bookings made up to and through July 30, 2012, expect to receive your credit issued via the form of a check approximately 6-8 weeks after your trip is complete. We'll mail it to the billing address for the credit card used to make the booking. You'll have 90 days from the date the check is issued to cash it.

  1. Rates are compared with like room descriptions, so for example, if a single room with two double beds is booked on Orbitz.com, it will not qualify for Orbitz Price Assurance if compared to a single room with one king bed found on the Orbitz.com website.
  2. The confirmed hotel reservation you booked on Orbitz.com will be compared to the same reservation subsequently booked on Orbitz.com for drops in rates up until the day you stay.
  3. Orbitz Price Assurance does not apply to lower room rates that are available on other websites, to rooms you cancel or change, or to reservations booked prior to yours.
  4. If your qualifying hotel booked on Orbitz.com is canceled or changed by you after booking, your claim or any potential credit will not be valid or issued.
  5. Orbitz Price Assurance does not apply to hotel rates that are not available to the general public. Rates not available to the general public include, but are not limited to, corporate discount rates, private rates, government rates, military rates, meeting rates, wholesaler rates or consolidator rates, or Insider Steals Rates.
  6. Orbitz Price Assurance is only available on pre-paid hotel rooms, and is not available on hotel rooms booked on Orbitz.com where you pay the hotel directly, or reservations of five or more rooms.
  7. Pre-paid hotel rooms qualify for both Price Assurance and our Low Price Guarantee.
  8. Only hotels displayed with a "Price Assurance" symbol are covered by the Price Assurance Program.
  9. Orbitz Price Assurance is for individual rooms booked on Orbitz.com and does not apply to package rates, such as rooms booked as part of a travel package.
  10. Orbitz Price Assurance does not apply to hotels booked on Orbitz.com that have been reduced as a result of promotional code, dollar off coupon, loyalty program discount, or stay free offers. If you make a hotel reservation using a promotional discount code, you will not qualify for Price Assurance; if another traveler makes a hotel reservation using a promotional discount code, you will not qualify for a credit based on that traveler's reduced rate.
  11. Orbitz reserves the right, in its sole discretion, to deny any claims that are suspected or deemed fraudulent.
  12. Orbitz reserves the right, in its sole discretion, to modify, suspend, or terminate Orbitz Price Assurance for hotels booked at any hotel which files for or becomes the subject of any bankruptcy proceeding, or becomes part of, or subject to a merger, acquisition, or other change in entity status.
  13. Orbitz Price Assurance will not apply in the event of natural catastrophes, acts of terrorism, third party errors, misfiled rates, technical failures, software or system malfunctions, governmental acts, transportation stoppages or slowdowns, or other events beyond its control.
  14. Orbitz reserves the right, in its sole discretion, to modify, suspend, or terminate Orbitz Price Assurance for any reason at any time without notice.

Orbucks Processing

Following qualification for an Orbucks credit, the Orbitz Customer Service Team will notify you via email.

  1. Upon verification that another Orbitz customer has subsequently booked your same pre-paid hotel or flight on Orbitz.com for a lower rate, Orbitz will send you an email notice to the email address listed under "My Account", which will include the amount of the Orbucks credit you may receive.
  2. One credit deposit will be issued per each qualifying hotel room or flight itinerary. You will continue to receive email notices from Orbitz up until the day you travel if the rate for your room or flight continues to drop and another Orbitz customer subsequently books at a lower price.
  3. Expect to receive your Orbucks credit deposited into your "My Account" approximately 3 days after your trip is complete.
  4. The Orbucks credit will only be issued to the Orbitz member account under which the qualifying booking was made. The Orbucks credit can be redeemed on future pre-paid hotels bookings, as indicated by the Price Assurance logo, and is valid for 1 year from the date of issuance. Receiving a Price Assurance refund will be regarded as consent to participate in an Orbitz Rewards program.
  5. The Orbucks credit is the sole and exclusive compensation that will be provided to you for Orbitz Price Assurance.

Void where prohibited by law. Orbitz reserves the right to modify or cancel Orbitz Price Assurance at any time without prior notice. Any modification will be effective upon posting of modified Orbitz Price Assurance Terms and Conditions on the Orbitz.com website. Any cancellation will be effective upon removal of references to the Orbitz Price Assurance Program and the Orbitz Price Assurance Terms and Conditions from the Orbitz.com website. If the Orbitz Price Assurance Program is canceled for any reason, the Orbucks credit issued will continue to be valid until the expiration date set forth herein or the expiration set forth on the refund check depending on the date on which your eligible booking occurred.