Downtown Buffalo Hotel Deals

Arrived at the hotel at 3pm for check in. Only had 3 people working the front desk, even though the hotel was sold out for a concert and a convention. Once we waited in long line to check in staff could not find our reservation. I was told that is because the site I used to make the reservation does't use the same reservation software as other websites and it has to be entered manually by the hotel. First woman couldn't find reservation when another woman joined her in searching for the reservation. The second women left the desk to go check things out, leaving the original woman standing there in an uncomfortable silence. This left only one person at the check in desk dealing with the line. After five minutes the original woman went in the back to check on what had happened. After a short wait I was told that my reservation was not made and to wait over there until someone could come help me. After a very short wait the third woman called us over to her station. She had found my reservation under no shows for a date in January 2012, the same date I set up the reservation, but not for the date in April in which I needed the reservation. After showing her my confirmation email and her discussing the situation on the phone with accounting she told me that someone at the hotel put the wrong date in the computer for my reservation. She did find a similar room (one of only two available in the entire hotel) and everything worked out. I have to say the front staff was very friendly and accomindating and this review is more about their scheduling errors. The woman who finally found a room for us even warned us that the room may be a bit noisey due to its location near a highway. This was not the case, but I appreciated her honesty. If you book make sure you have printed confirmation from the site used to make the reservation and you might even wish to call ahead for confirmation. Also, whom ever does the scheduling for the staff needs to make sure more employees are available to check in guests on busy Friday nights. The staff was very good however, it was underminded by management. As for the cleanliness the room was very clean, however there were some stains on a pillow case that didn't come out in the wash. Finally value, I know that hotels raise rates according to concerts and such, but it is annoyning to see the rate increased about 120 percent. Especially when you pay over 200 on a Friday night and they try to get you to stay Saturday night for 80.

JUST A SHORT WALK TO AREA & NIGHT LIFE I WOULD STAY AGAIN CLEAN & FRIENDLY

The hotel is great, staff were excellent, and all in all a great stay.....but I don't understand why I have to pay for Internet access? I can stay at most mom and pop motels and get Internet but not at the Hyatt. What is wrong with this picture? Come on Hyatt, come in to the 21st century already!! Totally annoying and really bugged me every time I had to log in! I recommend this hotel but with this one reservation, if you aren't willing to pay for Internet then go down the road to the Adams Mark.

We arrived later than expected and the staff went out of their way to make sure we had everything we needed.