$98 Avg/night
Rate and special offer based on Check-in: Jul 26, 2015 Check-out: Jul 28, 2015

Four Points by Sheraton Caguas Real Hotel & Casino

3 stars
View map of 500 Alhambra en Granada Boulevard, 500 Alhambra en Granada Boulevard, Caguas, PR 00726

Hotel Overview

Reviewer score
3.7
out of 5
37 reviews
comfort

We had a great time. Hotel is a distance from main road surrounded by beautiful scenery. Great... See full review

  • Esther F.
  • Apr 29, 2015
PR vacation

The hotel was very nice and clean. The staff was friendly but too many problems with a shortage of... See full review

  • Miguel P.
  • Feb 24, 2015
Four Points by Sheraton Caguas Real Hotel and Casino offers a country resort atmosphere at a moderate price. The hotel, ideally located just 17 miles from downtown San Juan, provides convenient access to many major corporations. Guests enjoy the largest casino in Puerto Rico, several restaurants, an outdoor pool, Jacuzzi, a fully equipped exercise facility, and large meeting space.
Rooms

All rooms feature private cable television with in-room movies, hair dryer, sitting area, free high-speed Internet access, air conditioning, bathtub and shower, refrigerator, coffeemaker, iron/ironing board, microwave, and in-room safe.

Property features

Take a dip in the pool and have the kids burn off some energy. With a fitness center, a nearby golf course, and a new casino located in the lobby, it's a good thing the hotel provides babysitting service.

 

Guests enjoy breakfast at David's Cookies. X.O. Bistro, open for dinner nightly, features the best of Caribbean cooking, and Passion Lounge is the place to go for drinks.

Highlights
  • Largest casino on the island
  • Close to San Juan attractions
  • Heated outdoor pool and Jacuzzi
  • Free high-speed Internet access
Nearby attractions
  • Old San Juan (20.2 mi/32.5 km)
  • El Yunque Rainforest (32.9 mi/52.9 km)
Business
  • Four meeting rooms sit up to 200
  • Business center
Transportation
  • San Juan Luis Munoz Marin International Airport (22.5 mi/36.2 km)

Four Points by Sheraton Caguas Real Hotel & Casino Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • Pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
24 hour security
Activities
Pool
Exercise gym
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Room service
Services
Guest laundromat
Childcare Service
Car rental desk
Parking
Parking
Room
Hairdryer in room
Iron

Dining

X.O. Le'Bistro
Start your day off right with a hearty breakfast, and end it with an exquisite meal. We serve delicious international and local cuisines, a wide variety of wines, tempting desserts, and the flavorful Alto Grande Puerto Rican Coffee.
Pasion Lounge
Ready for some tropical fun? Visit Passion Lounge and enjoy bite-size local delicacies and fascinating drinks. This cozy lounge features an inviting dance floor where you’ll move to the sound of the Latin rhythms performed by local bands.

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Four Points by Sheraton Caguas Real Hotel & Casino

Overall score

3.7 / 5
5.01.0
37 out of 37
Amenities:
3.8
Cleanliness:
4
Hotel staff:
4.2
Comfort:
4.1
Location:
3.8
Value:
3.5

76% would recommend to a friend.

Sort by:
Review of Four Points by Sheraton Caguas Real Hotel & Casino

Reviewer score

1
5.01.0
RaulP
Business
N/A
Apr 29, 2015

Terrible customer service

I check in to hotel and room is freezing. I attempt to raise temperature but thermostat won't go above 71 degrees. Call front desk to see if someone can fix issue to allow room to be warmer. They say they will send an engineer up right away to address issue. After an hour we have to call again because no one showed up. 30 minutes later finally an engineer shows up. He plays with thermostat for a bit, changes the batteries then tells us that thermostat is set to only go to max of 71 degrees. We respond that is ridiculously low and is there any way to change the setting to allow higher max temperature. There should be an administrative settings menu that hotel should have access to that limits the min and max temperatures. He says he does not know how to do it. I proceed to call front desk again to explain issue (meanwhile my wife is getting sick trembling from the cold temperature in room with AC constantly running). They say that they will attempt to send the senior engineer to remedy issue. It takes him 45 minutes to show up. And when he does he just states that he doesn't have access to change that. They will need to call the service company to address it but because its after 5:00 pm they will need to wait to tomorrow to do so (How convenient he doesn't show up to room until 5:15 pm when I made my original complaint around 3 pm) . Only think he can suggest is to turn off the AC. In Puerto Rico? It is a hot island. AC is required. My only choices are a hot room with no air flow or an ice cube. When I go down to front desk to complain to hotel manager and find out if anything else can be done. She says they can change my room. I ask if AC will be different. She responds no, it will be same in all rooms. How is that even a reasonable response as an attempt to help out? I suggest they at least compensate for me no needing to go to Walgreen's and get my wife some pajamas since we did not pack for cold temperatures. She says there is nothing she can do and can only suggest to turn off the AC. Gives attitude that there is no problem and there is nothing she will do except offer an extra pair of bedsheets. No concept of customer service. Rude behavior and lack of any impetus to aid the customer. I have called Starwood Customer service (parent company of Sheraton) to voice my complaint. While he was sympathetic, he can only file a case # and I may need to wait up to 5 days for customer service to respond. Never stay at this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of Four Points by Sheraton Caguas Real Hotel & Casino

Reviewer score

5
5.01.0
Esther F.
Business
N/A
Apr 29, 2015

comfort

We had a great time. Hotel is a distance from main road surrounded by beautiful scenery. Great pool, and restaurant service.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Four Points by Sheraton Caguas Real Hotel & Casino

Reviewer score

3
5.01.0
Abner J Muniz
Business
N/A
Apr 6, 2015

Good Hotel

Hotel meets expectations. No extraordinary experience if you are used to go to hotels for business trips, etc.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Review of Four Points by Sheraton Caguas Real Hotel & Casino

Reviewer score

5
5.01.0
Miguel P.
Business
Fitchburg
Feb 24, 2015

PR vacation

The hotel was very nice and clean. The staff was friendly but too many problems with a shortage of towels.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
3
Value:
5
Trip purpose:

Business

Review of Four Points by Sheraton Caguas Real Hotel & Casino

Reviewer score

4
5.01.0
CNK002
Business
West Henrietta
Jan 28, 2015

Great location, very good place

This hotel is a great stay for quick travels trip to the San Juan Area. Its not too close to the main traffic points but great to just do a quick 10-20 minute drive to the most visited place in San Juan. The amenities where awesome and the staff was great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Four Points by Sheraton Caguas Real Hotel & Casino

Reviewer score

4
5.01.0
Jose.jav
Business
Sasebo, Japan
Nov 17, 2014

Good Getaway

I was looking for a peaceful location, and this place was great. Its in a major city in PR, but its kind of country side at the same time. love it.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

Review of Four Points by Sheraton Caguas Real Hotel & Casino

Reviewer score

5
5.01.0
Eileen Indio
Business
New Jersey
Oct 13, 2014

Perfect Location with Excellent Staff and Comfort!

We needed to book last minute and we could not have asked for better service. The dining staff was EXCELLENTE!!! and the food was right up there too! The beds are sooooo comfortable. Check in/out was a breeze. One thing for the price parking should be free to paying hotel guests. Muchas Gracias!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Four Points by Sheraton Caguas Real Hotel & Casino

Reviewer score

3
5.01.0
Abner J Muniz
Business
Aguadilla, Puerto Rico
Sep 22, 2014

Good Place to stay

This Hotel is the best choice in Caguas area and all around the south east of Puerto Rico.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Review of Four Points by Sheraton Caguas Real Hotel & Casino

Reviewer score

5
5.01.0
Yami Yami
Business
mayaguez, pr
May 26, 2014

Good stayed

Comfortable one night stay . Good ambient and nice personal.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Four Points by Sheraton Caguas Real Hotel & Casino

Reviewer score

3
5.01.0
Juanchin
Business
San Antonio, Texas
May 18, 2014

Convenient location if conducting business in Caguas or nearby towns

Conveniently located off a main highway, so it is easy to find. Not for those interested in sightseeing, since it's nowhere near Old San Juan, Isla Verde, or Condado areas, where the things you want to see and enjoy are located. Functional if all you need is a nice place to stay while conducting business in Caguas or nearby towns and you don't care for the tourist spots, since it's away from the busy metropolitan area. All the hotel staff I encountered during my week-long stay was very professional and friendly. I found it disgusting and rude, however, that they charge you $10.00 a day to park your car in their lot. What a ripoff. If you can get over that, then this hotel would do.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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