Riviera Maya Hotels

I would like to say that it is perfect for three nights.

This is our second time around at Barcelo Maya All Inclusive. The first time, we had a blast! It is a particularly kid-friendly place (for kids all ages from 2 to 12 years old). Lots of activities for everyone, from water sports, to pool-side entertainment. Our first time around, we had no complains about the place. This second time we were very disappointed with the cleanliness of the rooms and somewhat let down by the quality of the food. I would still recommend this place. I've stayed at 3 other all-inclusive resorts in the Riviera Maya, and Barcelo is the best of them.

Overall experience was great! The staff was excellent and always went out of their way to ensure we were taken care of. The only drawback was the menu could use a few more options/choices.

Now Jade Cancun was the perfect venue for our son & daughter-in-law's wedding. Beautiful ocean view for ceremony, great accomodations for guests and friendly & experienced staff to assist with wedding details. The pools & sports bar were lots of fun and the Italian restaurant has fabulous food & wine. Can't wait to return for family vacation!

My wife and I recently took our first trip to Mexico and stayed at the Barcelo Maya Palace. Staying at the Palace gives you access to all the resorts (there's 4 I think on the compound). While we visited the beach at all of them we never ventured into any of the other buffets or restaurants. It seems like you could stay anywhere on the compound and enjoy the beautiful pools and beaches. The staff was great and buffets were good. We ate at the Brasserie one night, but honestly I enjoyed the buffet more. The food was decent in the restaurant but we had more fun with the flexibility of eating what we wants and not committing to a long dinner. Beach was great for snorkeling and had some good swim spots. Not the best beach and not the worst. Something for everyone. We stayed in a suite overlooking the ocean. Amazing views and great room. Bar was stocked daily and staff was very attentive. If you have the option, get the Premium Club package. It gets you some extra perks like free room service and express checkin/out. It helped out a couple times.

Clean rooms, nice comfortable bed, no bar on the beach, drinks were okay, bartenders not that friendly, pools are amazing, food was top notch. If you can't walk a lot I don't recommend it.

I stayed at this hotel with my husband. It was the cheapest hotel on the strip in Tulum. It is a smaller hotel which we like all the rooms have an ocean view. The staff is very nice about making you feel right at home. This place is for the simple traveler. The room we stayed in was on ground level and our doors opened right onto the sand. There is a little bar on the beach at the hotel that makes good cheap drinks. They don't serve breakfast but if you ask for coffee in the morning they will gladly make it for you. Everywhere in Tulum will have salt water showers and the electricity shuts off mid day. But we were on the go during the day or at the beach. this was a great hotel.

The beach was literally one step out of my front door. Roman the hotel manager was a little creepy and pushy. Told us every day he would get us a taxi/beer/tours. He just wanted a cut of the cash. Room was kinda gross but the bed was comfortable, gave us fresh bottles of water everyday, shower was cold salt water but we figured out that if you turn kn the kitchen sink while showering t will be warm in the shower. I recommend it but not if you're spoiled traveler.

We stayed here for 5 days. We loved the rooms as they were very luxurious with jacuzzis and big showers. Turn down service was cute for setting the mood! The staff was very, very nice and made you feel welcome at all times. The food was great and lots to choose from. We ate at all the restaurants and our favorite was Bordeaux and El Patio for the food and atmosphere. The drinks were ok, but I stayed at Secrets Maroma before and they had higher quality alcohol and mixers. The beach was clean and the infinity pool was very fun. Easy to get a chair out on the beach, not so easy by the pools because people tend to leave their towels on them. Cabanas were almost impossible to come by. Overall we had a great time relaxing and taking in the sun at this resort.

The resort is beautiful with outstanding suites. Be sure and get an ocean/pool view. Staff very accommodating, food good to great, drinks more than adequate. Plenty of lounge chairs and umbrellas by pools but NO palapas or umbrellas on the beach. Only palapas are for those in the Preferred Club. Also beware of the promotion they are pushing for Unlimited Vacations Club. Would recommend this resort to a friend

This is a beautiful location and worth the time to get to from the Cancun Airport. The staff are all very attentive and pleasant, The food was very good with very few items being marginal. That is saying a lot when we ate nearly every meal for a week there! The French restaurant was not great, but all of the others were wonderful. The grounds keepers were always touching up the landscaping and keeping the buildings tidy and clean. I was a bit surprised on a couple of louder and longer evenings of entertainment. Just not my thing and I was not expecting that all the way down to Tulum. It wasn't that bad, just surprising in an otherwise quite location. They are fairly aggressive about talking to you about their "Travel Club" which I was a bit annoyed by. They did get the hint after a while though. Would we go back? Oh, yeah, loved the place and the people.

We just got back from Dream Tulum and it was an amazing hotel. It was a perfect week for me and my boyfriend to relax and enjoy the sun. The hotel is on the smaller size but was perfect for us because the pools and restaurants were never really crowded. We were always able to easily find seats by the pools or the beach. We would definitely come back. Pros: 1) Food was quite tasty for an all-inclusive (We have been to several all-inclusives and this was by far the best and even exceeding Sandals in Jamaica). The breakfast is almost the same everyday but we enjoyed the fresh omlettes, tostadas and rancheros. Lunch was decent at the Mexican restaurant and the Seaside Grill. We didn't bother with the grill (burgers and hotdogs) by the pool. Dinner at all the specialty restaurants were very good. Portofino was the best and don't miss the Rib eye at the Sea side grill. A main plus was Coco lounge which was a cafe dedicated to coffees, flaming coffees (3:30PM-5:30 PM only) so don't miss it, lattes, mochas and cappuccinos and some light snacks (try the bruchetta). My boyfriend and I were there every day and was one of our highlights we looked forward to. We have never had a lounge like this before at the other all-inclusives and thought it was very useful. They also had a small stand 'Coco Smoothies' on the other side of the lounge and made excellent fresh fruit smoothies. 2) Staff: The staff there were always friendly and courteous. They were really hard working and always went out of their way to make you happy. Whether it was the wait staff, cleaning staff or even maintenance, they always walked by with a friendly 'Hola'. Pool and beachside always had staff walking by to see if you needed a drink or a refill. 3) Unlimited towels (no towel cards). No ugly wristbands. No reservations for specialty restaurants. 24 hour room service which came in handy for an early ride to the airport. Cons: 1) My boyfriend had to kill 4 - 5 mosquitoes a night in our room. The cleaning lady def had the door open way too long when she was cleaning our room. 2) Larger pool was generally for the kids but was the only swim up pool with bar service. 3) Entertainment team didn't try very hard to get everyone to participate. We were used to the other AI's where they would wear bright shirts and try really hard to get everyone involved. 4) Nightly entertainment was dull except the fire show which was very cool. 5) Not that many activities besides lounging by the pool/beach. We got bored fairly quickly so we went on tours for 2 days but we like to keep busy. Tips: 1) Go on the Blue Caribe Cenote/swim with sea turtles/snorkeling tour. We had sooo much fun and saw so many sea turtles. 2) Xcaret is only worth going if you are going to do an extra activity (i.e. swim with dolphins, snuba). Other than that it was pretty boring there but maybe thats because we've been to too many of these types of parks. Do Xcaret Plus if you do go, it includes transport, buffet and equipment rental. 3) Skip the buffet for lunch and dinner. Eat at the specialty restaurants. 4) Order more than one appetizer/entree at the specialty restaurants if you're hungry! They are small portioned if you're a big eater. 5) Book your tours through the Hotel's tour place (next to Coco smoothies). They were the cheapest. 6) The trip from the airport to the hotel is about 1 - 1.5 hours away. Book a transport before you get there. At the airport, walk past the gauntlet of ppl trying to sell you transports and taxi rides. Don't listen and keep walking until you get outside. Once outside look for your transport company's greeter and follow them. We booked a private transfer with USA transfers. Very reliable and on time. - I was skeptical after reading mixed reviews about the hotel but all in all, we had a great time and would def come back! :)

Very romantic environment, chic hotel, excellent service, very clean. Nice clear water and white sand beach with beds and cavanas for guest. Great food and cocktails. Spacious and very private rooms. Ill return anytime . If you are looking for a place to be with your significant other and have privacy and relaxation time, but at the same time being in a trendy and chic hotel...this is the place!

My husband and I traveled to Tulum last week and stayed at BeTulum. The hotel was so beautiful and classy. The staff were all super friendly and helpful. It surpassed our expectations and judging from the other hotels around Tulum, we chose the best one to stay at. We hope to return again since there's so much do to that we couldn't fit into one trip.

A large and complete resort full of AAA services, great for families and groups.

We enjoyed our time here. It is clean, luxurious & comfortable. But it is quite a way from Playa & it is a pain to get around the resort, because it is huge!

Myself and my boyfriend went for a week getaway. It was amazing. Food was good for an all-inclusive. Favorite restaurant sas cibu. Breakfast buffet in the morning were good and nice options for lunch. The pool activities everyday were fun and entertaining. Luis at the pool bar is great. Plenty of beach space. Not too big of a place which was nice. Never overcrowded anywhere. Not far from excursions. Beach was beautiful, no rocks or coral.

This was a nice place. Close to the airport, about a 15 minute drive. The food was good and no reservations for the specialty restaurants was nice. Lots of weddings going on while we were there. People get up very early to get there chairs reserved, so if your want to sleep in you won't get a shaded area. Service was just okay, have had better, but not bad. Great snorkeling out of Puerto Morelos. We took a great sail, snorkel trip. This was a good relaxing trip and we had a good time.

I absolutely loved the place where we stayed. It was at the white sand hotel, and the grand palladium location is pretty much close to everything. Lots of activities around, and the staff were very friendly. The buffets were okay, but a little disappointing after a while.

We just returned from a GREAT week celebrating some 30th birthdays! The Grand Palladium was absolutely gorgeous with fun always available. The staff was friendly and the entertainment left us in stitches MANY times a day. We are already talking about the next time we go, and we haven't been home for 24 hours yet! We loved being in the Riviera Maya, and would choose it over Cancun any day.

The resort was great! Clean, courteous, and great food. Do not fall victim of H10 tour though. They are trying to sell you a time share, and very aggressively at that. After wasting 3 hours of my life I starting getting very frustrated with the way they were talking to me but still TRIED to politely express that I wasn't interested. When we finally got out of the room our "guide" wouldn't talk to us as we walked back across the property...real mature!!! As long as you don't do the H10 tour you will have a great time.

The good. We had a great time. 1st time without any kids ever. Enjoyed each others company immensly. The resort was bigger than I thought it would be. 4 pools, lots of bars and lots of choices to eat. No shortage of food and drink (6 lbs extra for me). Our maid was wonderful (tipped her a few bucks everyday). The minibar was just that "mini". It consited of 4 different cans of soda/pop, 2 cans of beer and 2 water bottles and they refilled that once a day. The food at the buffet was fantastic everyday. They make the best omelettes. Irving in the buffet restaurant was the best server. Best bartender was Omar in the lobby bar. Bring a refillable insulated mug or cup because they will fill it for you and the drinks stay cold longer. The fastest bar to go to during the day is the one by the kiddie pool. We were so beat every night that we missed all the shows they put on in the theater. We heard that they were great. We found a palapa every morning but by 8 am they were usually all reserved. The pool chairs didn't fill up until 11 or 12. Once we checked out we expected them to take our all inclusive wrist bands but they didnt so we got to enjoy more drinks while waiting for our bus ride to the airport. They cut them bands off when we were getting in the bus. That was nice. We were able to eat and drink until we actually left the property for the last time. The bad (or lesser good lol) the location of the resort is in the middle of nowhere. Every cab ride is $45.00 minimum. Only walking you can do is up and down the beach. We walked 3 miles each way to the fishing village of Puerto Moreles which was nice (even the nude resort we walked by lol). The sand and water does not even compare to Cancun or Playa Del Carmen. You have to deal with some seaweeds and the water has no waves to speak of (if you like waves anyway). The water is not as blue and clear as the others. Not a deal breaker tho. Lastly the sports place "Score" had ok food. I never seen such small ribs in my life. I told my wife that it was pigeon ribs. I wasn't too happy because they didn't have the NHL playoffs there without pestering and getting a resort manager to find it on the tv. Everyday I would as if they had any hockey games and the answer was automatically (without looking) "No Senor, no hockey". If you like watching soccer than this is the place to go. No shortage of soccer games on the tv's.

They know how to impress. It is well run and it shows. Great service, great food, beautiful facility. Not sure what else I would ask for!

Everything about this hotel was great. The only possible exception was that there could have been more chef specials at the restaurants as we got a little bored with the food. Have nothing really to complain about. Everyone was pleasant and helpful. The beach was the best in that area and wonderfully maintained. The spa was FANTASTIC!!

this was our 4th time going back to secrets capri... the place is incredible! the food is wonderful, the service is perfect and the place is gorgeous! i would absolutely recommend this to any one who is looking for a relaxing week of nothing but goodness!!! planning our next trip back already!!

Short and sweet, we loved the resort. We are an older couple, but felt comfortable at this resort. It is an Adult Only Resort, which we appreciated. All ages are welcome. We ate at all the restaurants and the food was delicious and the staff treated us like royalty from beginning to the end of our trip.. Our plan is to return next year and hope to invite our friends to come a well. Located on the beautiful Caribbean Sea with a beauty view from our room. The rooms are very nice and the staff took excellent care of us and the room.

Was exactly what I was looking for. Friendly and helpful staff. Lots of activities for those looking for things to do. Very clean and spacious rooms. Quiet and laid back atmosphere. Only complaint was the ice machine in our building worked one out of five days there. We reported this to cleaning staff and management numerous times but to no avail. Had to go to next building to get ice every day. Would definitely go back.

Hated having to get up at 6:30 a.m. each day to go out and put our pool towels on chairs to reserve them. Got into an altercation one day with a guy who moved one of our towels and then told us that the wind must have blown it off. For some reason, even though there were 4 of us in the room, the maid would only put 3 towels in the bathroom. Not a big problem...they would show up within minutes of us calling the front desk about it.

We went to Secrets Maroma Beach for our honeymoon and it was awesome!!

We had a fabulous time at Secrets Maroma Beach. The staff was excellent! Food was great! Reserving a beach front bed is a must! Shows were awesome as well. It was supposed to rain, but it only rained for 15 minutes on our last of 7 days. Complimentary umbrellas are in rooms and around resort. We started our trip in building 23 (was very noisy - I got woken up everytime a room service cart went by, which was frequently). Thankfully we were able to move to building 21, which was tons better! (the swim out pool was more private in building 21 as well). Take bug spray, got a few bites...

We stayed at this hotel when it was the palace hotel back in 2010. I am sad to see that the animals are gone - that was probably the best part about this place. The pride in the crocodile handler's eyes when he told us about his time spent with Steve Irwin was priceless. Also, how often do you get to walk by Coatimundis, flamingos, turtles, crocodiles, and monkeys on your way to breakfast? And snorkel with a manatee in your private lagoon? Sad to hear it's changed hands. It doesn't surprise me though, with the way the resort was divided up after the hurricane. I always thought the "other half" looked like a setting for a horror flick. Still, it was a nearly perfect honeymoon. Watch out for mosquitoes in the rainy season.

Xpu Ha is in transition. We had also been here two years ago, both times with all-inclusive deals. Then it was a palace resort and more was going on. We absolutely LOVED our stay last time. Now, as a Bel Air resort, we're unsure of where Xpu Ha is headed. Many things around the resort are either run-down or gone (no animals anymore!). The only Bel Air "improvement" we could note was the addition of a sushi restaraunt (which was a strange experience). Positives that remain include wonderful staff, cool rooms, nice pool & pool bar and a general peacefulness of the place. On the downside we were first disapointed to see the animals and animal rehabilitation center gone. The giftshop is also closed leaving no place to buy amenities. The rooms are a bit run-down but still maintain some of the same charm. Palace remnants are gone such as labels on phones, menus, robes, etc. We were also disapointed in items no longer included in the "all inclusive" such as tips and room service. Finally, the restaurant menu looks exactly the same as it did two years ago and is in severe need of upgrading/updating. After a week you realize that you've had everything on there and half of the items utilize the same red sauce. We still had a nice time there but hope that Bel Air will decide to restore Xpu Ha to it's previous wonder and not run it into the ground!

I rushed to book this place and wasn't fully aware that OM's electricity is run by a generator. That means lights out at 11: 30 pm. And they don't come back on until 8 am the next morning. You do get a candle, though, for light during the midnight hours. Our candle's wick fizzled out and we couldn't get it re-lit so we had to use our cell phones for midnight bathroom breaks. It was kind of a bummer, considering there are other hotels on the beach that also run on generators 24 hours, so we could have booked those places instead (of course they do come at a slightly higher price but i'd pay it). Besides that, the hotel was fine. It was on the beach. The bartenders are nice and friendly. Oh, yeah there was a nice ocean breeze; it didn't really reach our closed-door room but we could definitely feel it from our patio. Free wifi was nice. All in all, it was just OK. I wouldn't stay there again but I appreciate their efforts to keep us happy and comfortable.

This was the friendliest, most accomodating and helpful staff I've ever encountered. Many many thanks for making my trip very memorable and restorative. I will definitely recommend OM and hope to return soon!

very relaxed place and simple rooms, everything we needed, very safe, friendly people

if you stay at the superior beach front rooms-that's, probably, one of the best properties on the beach. The second floor rooms with the third floor private sunroof- can't beat that! This portion of the hotel is new, and except for 1or 2 extra shelves in the bathroom, I would not add anything else. The breakfast is great. The lunch and dinner is on the pricey side. The staff are great. It's a great location along the great,not crowded, beach-not too close to the main strip, but not too far either. Free bikes, if they are available at the time, are the great mode of transportation. If have a chance, bike further south to the Natural Reserve(20 min South). This is the real pristine beach-free of any rocks/or reefs/no people at all. Would recommend that to my friends in a heartbeat.

This resort is amazing, beautiful setting, amazing rooms and some of the best food and service I have ever received. The swim up rooms are wonderful, to bad the water was way too cold to swim. So much sun, I'm sure they could have used a solar panel or two. Don't miss this resort, it's breathtaking.

We were there from 2/20-2/26. The resort is the perfect size - not so small that you don't have enough food choices, not so big that you're overwhelmed with people and the sheer size of the place. It has a small hotel vibe with big hotel services. The staff is super friendly (tip them for every meal and drink - most people don't but they really appreciate it). We have stayed there twice and both times received excellent service, despite them having to cut back on staff and reduce their pay to weather the recession. The rooms are quite nice, setup like townhomes with exterior entrances and they all face the ocean - which you can't really because of all the palm trees, but if the waves are up you can hear them from your room, which is nice. If you like to snorkel, their beach is great for that but unfortunately on this trip, it was rather windy night and day, so the visibility was poor and the surfline wasn't confined to the reef - white caps and choppy water every day ruled out most water sports. Fortunately, Xel-Ha Park is a short trip away and they are in a protected inlet which has superb snorkeling. The hotel is within 15-30 minutes from virtually everything - Tulum, Playa Del Carmen, Xel-Ha, Akumel Bay etc. so it's the perfect locale for exploring the best parts of Riviera Maya. Recommend a rental car so you can move about on your schedule. Taxi's are expensive so it's well worth paying just a bit more for your own car. The food is mostly all quite good - "Gourmet" might be pushing it, but they do a very nice job with most everything except the asian food, IMHO. TIP: if you like tequila, they used to have Don Julio on the bar shelf. Now they stash it so you have to ask. If they actually run out, which happened one day, they do have a 100% Agave tequila on the shelf that isn't too bad. But if you just ask for a margarita you won't get it unless you specify it. Your body will thank you in the morning. Overall, despite the minor cutbacks since our last visit in 2008, the resort is terrific! We'll be back again, I am sure!

Great experience, drinks and the meals are very good and the staff is over the top!

This was our 2nd time visiting this hotel. We are not "lifestyle" but enjoy the openess of nudity. The best part about this hotel is the staff always going the extra mile. Things like the gym, spa, and lobby are outstanding. The food is the worst of any place we've visited, but the saving grace is the midnight pizza. It's expensive to stay, but you get privacy and an upscale experience. From the champagne in the lobby to the cleanliness of the rooftop jacuzzi, it's a great vacation. Overall, we'll be back and it's worth the money. Hedo, Temptation, and Couples offer a college kid trip. This is an older more sofisticated experience.

This hotel easily would have received 5 stars if they hadn't guaranteed my reservation from [...]for one category of room (with associated higher cost), and then upon check-in told us that category of room was completely booked throughout our stay and gave us the cheapest category of room. I even had [...]call several weeks ahead of our trip to make sure all was in order with our reservation. Completely unacceptable way of doing business!! If you plan to stay here, plan on paying for something you do not receive. The beach, staff, food, kids' services are otherwise great.

The Azul claimed they had water damage to some rooms and made us switch resorts. They lied and said that they would send us to a better resort but I had done my research and knew they were trying to send us to a lesser resort. we insisted that they send us to the ElDorado Miroma and after wearing them down, they agreed. Loved the resort but could have been a disaster.

Positives: Fantastic location. Beautiful beach and grounds. Restaurants / Food are excellent with a choice of Japanese, Mexican (authentic not TexMex) and Italian. Quality and presentation of meals was faultless. Massage Man was amazing - genuinely friendly. Negatives: Overbooked (we were transferred to a sister hotel for our first night - apparently this isn't uncommon!). Rooms are clean and nice-enough but perhaps not fitting for a "luxury" resort? (we stayed in the standard room but at $500+ per night you expect better...)

We really enjoyed our stay at the El Dorado Maroma. The hotel and the rooms were really beautiful and the staff was lovely, friendly and helpful. The beach was just sooo beautiful, and some of the extras - such as waiter service on the beach were very welcome! There were some teething problems though, and areas in which I could suggest improvements. Firstly the housekeeping was a little temperamental - our room was very clean and lovely, but we got the turn down service on the first night, and no others. Some days our mini bar fridge would be refilled, but not others. The timing of when the room cleaning differed dramatically, so on one day when we wanted to spend the afternoon on our balcony after 2pm, the room wasn't clean and we didn't end up getting it done that day. Also, we felt that whilst a lot of the food was lovely, the menus, including for room service, were a little limited, and the Italian and Japanese restaurants on-site were not that great. One major issue we had was that an error had been made with our booking, and that of a number of other customers on the day we arrived. That meant that we had to spend our 1st night of only 5 in total in a sister hotel, a 15min drive away. We were compensated for this with a free speciality dinner, and a couples massage, but it was still frustrating, as one of our full days was broken up and reduced by the fact that we had to check out of the sister hotel, and back into our original one. Whilst they couldn't have been nicer about the whole thing, it was still a little disappointing when we had spent what we considered to be quite a lot of money, and only had 5 days in total. We would however go back again, but I would probably try to get a slightly better rate, as I think we paid quite a lot! :)

This hotel was as close to paradise as you can get. Exceptionally clean, the friendliest staff, great pools, all kinds of activities, and the list goes on and on. I would definately recommend it to anyone and everyone who is looking for a good time.

I enjoyed the resort- everyone was friendly- fantastic food and service

Could not be happier with this resort. Truly all-inclusive. Food was excellent, and the adjoining rooms for a family of 5 was a very nice setup. The staff is truly special here - very accomodating and fun group. The activities and shows were great. The $1500 resort credit is an exceptional value- make sure you take advantage of this by sitting down with the activity desk planners early in your trip - good for spa, doplhin adventures, etc. with no strings attached. Great experience and would not hesitate to go back.

Hotel beautiful. Regular staff very friendly and helpful. Food good. 1500 credit a crock not at all what it's cracked up to be - very limited on what excursions you can use it for! Beware of the sale sharks trying to rope you into a membership! they sucker you into what was to be a 90 minute speech by promising you a free gift and saying it's ok if you say no. Well in the beginning they are all nice and smiles but boy when you say no - ATTITUDE city!! They kept sending different sales people to try and persuade you and before you knew it 1/2 day gone - then they blame you for it taking so long but what part of NO (multiple no's) don't they understand!! They continue to hound you up to the day before you departed, leaving messages on your phone to come back to talk more. Spoke to a black band presidential member who said don't do it, not worth it and wished he had never joined himself. He approached us not knowing we were just pecked almost to death by these people - warning us these people would try their hardest to rope us into buying a membership (very costly). This hounding really put a damper on my vacation - don't think i will ever go back! What a shame! Also beware of the piranhas at the airport offering deals on excursions RUN FAST past them don't stop and talk or you will be sorry! If they want people to return they should leave them alone and let them enjoy their vacation. If you rent a car beware at the gas stations - they will rip you off - make sure you watch the gas dial when they are pumping the gas. Playa del Carmen not worth the time - set up like a flea market but they keep yelling at you to come to them to buy - you can't even enjoy looking. Tulum, Akumal, Xcart and renting a car on Cozumel a must!! What was to be a relaxing and fun vacation turned out to be a so so one because of the sales stuff at the resort and airport. I would highly suggest refusing any so called free gifts and if possible book your excursions online before going so you can avoid any dealings with the sale staff at the resort or the airport. Hope this saves you aggravation so you can enjoy your vacation.