Acapulco Hotels

Good location, big rooms, excellent staff. Perfect choose for rest with your couple.

The amenities outdoors are amazing. Swimming pools are beautiful and the sunsets at the infiniti pool are amazing. Indoors the hotel needs improvement. Lobby needs to be air conditioned with the high temperatures of Acapulco. An area that requires immediate attention is the service from staff. Room assigned was standard and not the "privilige suite" paid for. This happened to our friends too. We complained and were provided what we paid for. My final comment is regarding the service and knowledge of bellboys, front desk. It appears no one has the experience or knowledge to recommend even a "seafood" location. We asked multiple staff and beyond blank stares we received unhelpful recommendations. Perhaps the staff is inexperienced or new? I believe a hotel catering to this level of clientele should at least have a concierge. Very disatisfied with the hotel staff.

The pool is nice and so is the beach. There food at the restraunt is expensive. The hotel is very clean and the staff is very courteus.

HOTEL IS OLD BUT CLEAN WERY GOOD LOCATION POOL IS CLEAN AND BIG FOOD NOT SO GOOD NO COFFE MACHINE IN ROOM

Thoroughly enjoyable. We went with this for the value to get a warm beach vacation in during the winter. Acapulco is 90 degree weather during the "winter". A 6star resort this is not, but for the price we were very pleased. Beach front in the main Acapulco bay, easy access to great restaurants, the cliff divers, isla roqueta, CiCi waterpark where you can swim with a dolphin for $75, etc

Siento que le falta mantenimiento de pintura al hotel en general, el baño de la habitacione 1506 es extremadamente pequeño y la iluminación del mismo nula, lo mismo para el gimnasio. Por otro lado la atencion educación y la calidad en el servicio de todos los empleados es excelente, muchas felicidades.

to bad for the price

Hotel, Grounds and Restaurant were excellent, but the checking in process late at night was a Nightmare. I reserved TWO Rooms for my wife & I and for another couple traveling with us. When the clerk only gave me a access key for ONE Room, I asked about the key for the second room and she tells me the reservation only had for one room and then starts to tell me that they can provide a LARGE Roll- Away Bed for in our room ?!?! I asked het to check if the 2nd room was possibly listed another our friends names and it was NOT? Fortunately I printed my document that [...]provides (Showed I paid for 2 rooms and had all of our names on it) and showed it to them - all of a sudden another room was available and then all was fine.

Good location great service and friendly people, I will recomend this hotel.

Really the only complaint was that the beds were rock hard. The rooms were huge and the views were breathtaking, we had the Bahia Suite with a full ocean view. The food at the restaurant was surprisingly delicious. The wait staff knew us by name after just one visit, they also were able to get items that were not on the menu so dont be afraid to ask. There were 8-9 pools on the property, including and adult only area on the 3rd floor were all the screaming kids were banned from. The main pool had an in pool bar with a waterfall. The prices were a little high but well worth it due to the great and helpful staff and the convienience.

We stayed in this hotel for a couple of days in Christmas December 2010. Overall the hotel is fine especially we were impressed by amazing ocean view. the hotel was a bit overcrowded, noisy, internet connection was free but so slow that it was just not used.

Was in acapulco for spring break to explore and just have fun. Hotel was ok, decent rooms and friendly staff... My friend and I both got the all inclusive package and thought the food was lacking..it was good on some days bit for the most part it was mediocre.. I recommend not getting all inclusive and just eat at some local restaurants, which are great!! My stay would also be more enjoyable if they had a bar at the beach, or waiters taking drink orders at the beach and bringing them to you... This was not the case at the copa overall the copa was ok, lots of spring breakers were there and there was plenty of entertainment by the pool everyday

Slow check in process. They only had two clerks for a long line of customers

I had a great experience with this hotel. It was a holiday weekend and the hotel I normally stay in was full. That was lucky for me. This hotel has been recently refurbished and was clean and felt like a new hotel. It is perfectly located near everything. Great private beach cove. Most importantly the staff was helpful. Paula at the front desk helped me with several things and she and others seem to actually enjoy their jobs. Great service. Really, I never write reviews and I am often negative about hotels, but my experience was so good that I decided to write one this time. We left for a day to go to Pie de la Cuesta, but decided to come back early for another day at this hotel. It is right next to El Presidente, a hotel whose rooms haven't been renovated since the 70's and at another hotel--I've blocked the name out--I got locked in the bathroom for an hour. It can be hit or miss with Acapulco hotels. This is where I will stay from now on.

Pictures lies, hotel needs remodeling, elevator wasn't working.....Overall very clean and employes there are very helpful and very nice..

I would like to say it was ok. The room was great. I mean one of the best rooms and view that I have ever had. Now on the other hand I do not speak spanish. When I first arrived I could not be checked in because the two people at the front desk did not speak any english. Luck for me my partner is Mexican so I had him check us in. So next we go to the resturant and my partner goes to the bathroom and I thought I would order, wrong again the staff in the resturant did not speak english (btw the food in the resturant was the worst). So this place is great for someone who speaks spanish and eats somewhere else.

all hotel is excelente, good experience in this vacation in acapulco and park royal hotel.

Park Royal is a beautiful hotel with many different buildings tucked into a hillside in an upscale neighborhood next to Las Brisas, which does NOT have a beach, but a saltwater pool in rocks. DON'T go here if you cannot walk up and down stairs and steep hillsides. We did see a few weekend families with grandparents along in wheelchairs, though, as there are lots of elevators, of course, the funicular. Grounds are gorgeous, and everything very well-cared for, including parrot and peacocks. There is a hotel and condo zone around the bay where it is flat, but it is very Americanized and noisy and unattractive. If you want nightlife, you can take a short taxi ride there. Pierre Marques is a small separate bay with no view of Acapulco Bay. The latest IN place in Acapulco, with the Fairmont, etc. in Revolcadero beach---very flat, in an industrial zone and very close to airport, with no gorgeous view of Acapulco Bay, and lots of undertow. Might as well go to Ixta-Zihua, or Puerto Vallarta. We came here because I checked weather, and upper Caribbean and Cancun were going to have some rain. We had SUN for a whole week, with mid-80's perfect Pacific weather! No one ever bothered us after check-in with time share sales. There are two very clean and beautiful pools. One, higher up the hill, we never went to, but it does have its own bar. We went to the pool at the beach when we wanted to go to swim-up bar or to hamburger place. We took kayaks (no extra fee) around the Guitarron point to look at the mansions (there was a private helicopter pad and yacht with the house next to our hotel--fun to watch the helicopter land, only twice, on Friday.) and paddle toward the mouth of Acapulco Bay toward the Pacific. Gorgeous! You can easily take jet skis, get a ride in a little runabout, arrange a dinner cruise, rent a sunfish, go water-skiing, or boarding--whatever. We left once in daytime to watch the divers at the Quebrada in old Acapulco. Don't bother with the trip to Coyuca. We could have hired a taxi to take us there, found the ride in the lagoon to the mudbath place ourselves. The food on that trip was horrible, althoug the people were nice. Only take taxis from taxi stand by hotel. No worries. Price upfront and you negotiate a round trip and they'll come back or wait for you. There is always beach volleyball in late afternoon, water "volleyball" in pool, etc. Everyone at the hotel was so friendly, welcoming and helpful. Don't worry about your Spanish--mine's awful, and everyone speaks a little English. The place fills up on the weekends with Mexico City weekenders--lots of nice families with three generations, but also, young working couples and singles. The price included all you can eat and drink, and the margaritas, beer, etc were always around. The breakfast buffet with made to order eggs was great. Lunch in El Pescadora right next to the beach, was perfect, with huge buffet, small steaks and chicken breast grilled, and very fresh grilled fish to order. There is a snack bar where you can always grab a hamburger, turkey burger, or hot dog and lots of carrot and jicama sticks, chips, and condiments all afternoon by the pool and beach. The food includes tons of fresh veggies and fruits, and I found the food very healthy, not greasy and salty. We ate salad and had the ice cubes, which they say is from purified water, with no problems. They also leave two bottles of water in your room every day, so we didn't drink from the faucet. Watch out for the seagulls. They need to tell tourists not to feed them, as they are too many by the pool and beach. The dinners in the buffet were OK, the view is spectacular, but in the other restaurant, the Trattoria, dishes lacked flavor, although the antipasti and ever-present flan were fine. If we had gone there again, we would have just filled up on that. They need to get a better chef for the Italian dishes and pizza. Too bad, because the view of Acapulco Bay, the ser...

This was my second trip to the FIESTAMERICA in Acapulco and each time was great, more than I expected. The exterior of the hotel needs to be painted (or cleaned) but the interior and the room, pool, etc. are perfect. The staff is beyond friendly. Check-out is 11am and I asked at the front desk to check out at 4pm and they quickly said "of course, no problem", so nice. The location is perfect, the beach, the nighlife, restaurants, Starbucks, everything is right there. And one of the best parts of the hotel - GREAT A/C!!! Great hotel - I absolutely would recommend it.

Amenities: didn't like the fact and the price that we had to pay to use the beach cabanas in the hotel properties ($12-24 daily rate - ridiculous). Also, our room did not include a microwave and the complimentary coffee was the first day only. Location was great, lots of restaurants, stores and attractions nearby. The hotel and room were very clean and we had a great view of the bay, hotel is very family oriented. Overall room comfort was ok, the beds were a little hard. The staff was great, only thing I didn't like was to wear the wristband at all times. Overall, I think it was a great value for my money.

My sister and I spent 3 nights at the fabulous Hotel Encanto in mid-June 2011. My overall rating is 4 stars, mainly for the beauty and uniqueness of the property, the high-end ammenities and cleanliness of the room, and the courteous staff... but in my opinion, there are a couple of areas needing improvement. First off, the hotel is about a $20 US, one-way taxi fare to any of the usual touristy destinations, which makes for lovely seclusion, but should definitely be factored into traveller's budget for getting around. Aside from having to shell out more to get to attractions (including the beaches), the hotel restaurant -- while providing delicious and intersting foods -- is also ridiculously over-priced ($22 lunch entrees, $11 desserts, and $4 beverages!). So the location of the hotel also considerably increases the amount of money a guest will pay for food. In addition to this, we arrived about 2 weeks before the peak season and I'm pretty sure we were the only guests of the hotel for 2 of our 3 nights. Therefore at times the staff were either hovering uncomfortably, or they forgot us. Given the lull the hotel was in during our stay, the offer of a free room upgrade and a shuttle service (even one-way, or for a nominal fee) would have pushed my rating up to 5 stars. (That said, our experience would have been PERFECT for honeymooners or lone/quiet travellers looking for a gorgeous setting off the beaten path.)

My experience at this hotel was nothing spectacular. I was unable to get a hold of staff several times, even a manager was difficult to locate. We lost power for almost 24 hours and staff was unhelpfull when it came to accomadations during that time. I would not recommend this location.

La Siesta was under renovation. My room was clean but the water pressure was very low. The pool area was small and next to a vacant lot filled with debris. The BIGGEST disappointment was the distance from the hotel to the main ave(Costera Miguel Blvd). Leaving the hotel, the walk is about a 1/2 mile to a 1 mile downhill.If you are not in good shape, getting back to the hotel walking uphill will almost kill you. Walking to Costera Miguel Blvd may not be for you, take a taxi instead!!! Next time I will definitely stay at a beachfront hotel on the main ave.

EVERYONE is wonderful!!! From the front desk to the housekeeping staff. Had a great room!!! Swam in a great pool!!! Ate great food!!! Had a great time!!!!

We own a time share at Torra Blanca, but want to see how different staying in the city. We had a great time visiting family and enjoying many sights just as Taxco, cliff divers, Papagoy park, shopping and eat great food.

GREAT OCEAN SWIMMING, THE OCEAN IS SO WARM. PERFECT WATER TEMPERATURE. BEST NATURAL SPA. LOCAL PEOPLE GIVE THE BEST MASSAGES ON THE BEACH WHILE LISTENING TO THE WAVES. CHECK THEIR HANDS FIRST TO SEE IF THEY HAVE FUNGUS OR SOMETHING LIKE THAT IN THEIR HANDS. NEEDS LITTLE "EXTRAS" IN THE ROOMS SUCH AS: HAIR CONDITIONER, BODY LOTION. TOWELS LOOK VERY OLD. DEFINITELY THE HOTEL NEEDS TO BUY NEW ONES. GREAT VIEWS FROM THE HOTEL ROOM.

Great place to stay, this is my fourth trip to acapulco and I have always stayed at this hotel

The elevator only goes up at lobby and won't stop at any level when goes down unless you call the reception and reserve the service 10 minutes before. It takes another 10 minutes if you miss it. The facilities are old but acceptable. The lobby is crowed and not clean. I don't get why it is a four star hotel. Anyway, I won't come back again and recommend it either.

I arrived on thursday and left Sunday. I couldn't sleep until 6am on any night because the music on the bar outside is unbelievably loud. I couldn't hear properly for a week after the vacation, but the doctor said my hearing should return, which it did. Sort of unbelievable. I had one of the nicer ocean facing rooms on the 14 th floor, but still loud.

i became ill the entire staff took care of me accompanied me to a hospital stayed with me the entire time till the doctor finished then back to the hotel to take care of me no problem for extra towells or anything else first class xxx eh

if la lupita wasnt there i would not go o acapulco nothing is too much trouble for the staff but i shouldnt go on iwant to keep paradise for my self

good value for rate. excellent location next to top priced hotels. excellent security catering to families on beach vacations. Not a party hotel for singles. Hotel was not busy and could have provided an upgrade. Pool has beautiful view. Last stayed here in 1982 and operated by Fiesta Americana hotels.

great location, great staff, great price..great experience!

The week we were in Acapulco, the majority of the people that were staying at this hotel were from Mexico City - so we really felt like we visiting a "foreign" country (unlike Cancun, when we felt like we were in Miami). The entire staff was terrific - especially the activities team. They went out of their way to make us feel welcome - way more than just translating every activity so that we could participate. The only negative parts of the hotel experience were the hard beds (as many people have mentioned previously), the annoying "beach vendors", and that the rooms did't come equipped with irons and ironing boards, hair dryers or blankets. We were able to get what we needed, but this is the first time I had every had to "sign out" a hairdryer at a hotel. The positives far outweighted the negatives, and we would definitely stay in this hotel on any return trips to Acapulco. But, I wish I would have known that the nicer restaurant only operates from November to mid-March. I didn't realize we would be eating buffet style for every meal. Good wholesome family food at the buffet, and nice desserts. Glad to see my kids eats lots of fruits and vegetables Great place for a relaxing family vacation. Very few people in the 18-30 year old range. If I was still young and single I might look somewhere else to vacation. Even though this was an all-inclusive, no one here was over imbibing or prancing around in only wet t-shirts during their Spring Break (yeah!).

The hotel has a good location however the bulding conditions are not the best, they should improve the staff attention as well

horrible

This was the worst vacation i have ever been on. we paid for transfers and found out when we got there that it was worthless. we do expect orbits to refund the $60 that was paid for transfers. (of course it may not happen) it cost us $145.00 to go to the hotel from the airport. the hotel was 2 hours away. the first room had no water pressure at all in the sink and no hot water. the third day we was there they gave us another room (after my husband made a point). this room had water pressure in the sink but still no hot water. we woke up in the middle of the night to go to the bathroom and the floor was floating in water. the lavatory faucets were leaking water and running behind the sink onto the floor. we had to take towels to soak up the water. the bed was so hard we had to take the cushions from outside and put them on the bed to make it a little more comfortable. after the third day (stayed sat to sat) we were amongst the living survivors. there were two other couples. the restaurant didn't put any food out on the buffet. they told you what you could have!! this lasted from tuesday till saturday!! it says all inclusive..what a joke!! it should be all exclusive!! Exclusive of food, water, comfort, entertainment and drinks!! rooms were very small. tv in room was very small. very little english is spoken so if you can't speak or understand spanish you are sol. fortunately, my husband speaks/understands fluent spanish. there is nothing surrounding this hotel. no sort of intervention with any other business. the club and the entertainment was zero!! there were two bars and two restaurants only one was staffed. i will never go to acapulco or to this hotel ever again. if i was to win a free trip here i would sell it or give it away. it is a waste of time and money. i will never book with orbitz. their information was incorrect. sending us texts telling us flights were on schedule when they were cancelled. leaving us to wait at the airport for 4-5 hours. nothing good to say about this hotel except the housekeeping was on top of everything and a few working at the restaurant took good care of us. but nothing to keep you coming back for more unless you are a complete idiot with money to burn and no sense of time or service. my advice: STAY AWAY FROM ORBITZ AND THIS HOTEL!!