Cabarete Hotels in Puerto Plata

First of all it took us 3 hours to get our room. I paid for a Junior Suite with Ocean View. You only saw tops of the roof from our room. I asked for them to change it. The manager was really trying to get us another room with an ocean view. She was very nice about it. Well, 3 hours later she found a room in the Sosua Bay hotel. They are connected. The room wasn't a suite, but, I really didn't care at that point. It did have a beautiful view. Now I wanted to take a shower only to find there were no towels. I went to call the office so they could bring towels and the phone didn't work. My husband went to tell them to bring towels and they said we should have brought them from our last room! What!!! We are supposed to bring them! During the evening the air conditioning stopped working. Next day after breakfast we went to get towels for the pool. NO TOWELS! Went back to our room for towels They took them out of our room. Even the one's we didn't use. They told us to go to town and buy towels. The only reason we gave 2 stars was because later in the day 24 hours after we got there. We did get a beautiful room. All went well after that. Also, if your looking to be on a beach, this is not the place. You have to walk about 3/4 a mile.

The Victorian House shares the same amenities as Sosua Bay Resort. There is not much of a difference in the two. This is my second time at this resort and I have stayed at both. Either or is as good as the other. For the money it is an ok place to stay. However next time I will look for a non all-inclusive hotel that has good ratings and stay there. The food was ok but I didn't try most of it because most of it did not look good to me. I tried every single desert they had and did not like any of them. The al a carte is ok without being great. The best part of it I guess would be the views and the candle light meals. Most of the staff were friendly but I have complaints about two of the staff. The guy working the pool bar stood in front of me chatting with his buddy for a full five minutes before he would even acknowledge my existance. He also did this to another tourist. There was an incident during the buffet dinner in which I was standing at the front of the line right in front of the cook and he did not acknowledge my existance until all of the spanish speaking customers had been served first. Spanish speaking customers and local Dominicans cut right to the front of the line to be served first before any of the white people were served. I wanted to complain to management but I didn't feel as though there was any person who was clearly in charge or who would take a complaint seriously. I was disgusted with the shameless racism that the cook displayed and I was offended. There was an African American there that was just as surprised as I was. In this way the resort did not make me feel like a valuable customer. If I were to go back to Sosua I would not stay at this resort because the quality and variety of tasty food is lacking. There is plenty of food but most of it did not look good. It would probably be a better deal to stay at a cheaper non all-inclusive hotel and eat out at restaurants. By the way not all the staff treated white people like second class people compared to the spanish speaking people at the resort. I have read reviews from other hotels and resorts and apparantly this type of racism occurs often in resorts throughout the Dominican Republic.