Barcelo Los Cabos Palace Deluxe - All Inclusive

I booked a trip to Los Cabos, Mexico to attend a wedding, so the hotel was chosen by the bridal party. On arrival at Barcelo Los Cabos Palace Deluxe we checked in and went to the dining area. We thought it was odd to see the dining area with lighted candles, but thought it was the ambiance. It was a bit difficult to see your food options, but the guests were not complaining. We had requested two double beds in our room when the reservation was made. On arrival at our room we were assigned a king size bed and the room was extremely warm. We returned to the front desk to inquire about our room request and to inform them that the room was hot and the thermostat was not working. We were informed there was no air condition at the hotel. The clerk said a drunk driver ran into an electric pole and they had no power for two days. We asked why this was not explained to us when we checked in, but all we got was an apology that the person who checked us in should have informed us. For our inconvenience of having no air condition, we were given an upgrade to an ocean view room. During the night the heat was unbearable and there was no wind blowing. We had the ceiling fan on and the balcony doors open but it was extremely hot. There was also no hot water to take a shower. This really put a damper on our trip. My roommate’s son was the groom for the wedding. They were assigned a honey moon suite had no electricity, hot water nor air condition that night. This hotel has lots of issues. The following morning I was ready to return home where I know that I had air condition. However, the power was restored. The wedding was on Saturday, August 27, 2011. When we returned to our room we found a note stating the air condition would be turned off that night from 12:00mn to 5:00am for maintenance. Why was maintenance not done previously when the power was off for two days! I was furious because that meant another night of tossing and turning with little sleep. Fortunately, the newly weds appealed to management to defer from shutting the air off during the time when the majority of their guest were in their rooms. They suggested for the comfort of their guest to turn the air off the following morning from 10:00am to 2:00pm. This would give their guest an option of cooling off in the pool. Fortunately they listened to their suggestion. We checked out on August 28, 2011. During the check out process we were offered two free nights to return to the hotel and was asked to sign a waiver stating that we had no further complaints. We told them we were not interested in returning to Barcelo hotel and did not sign the waiver. It would have been beneficial for them to compensate us with a reimbursement for our current stay. They were not willing to do that. I would never stay at this hotel again!

This is a beautifully appointed hotel. However, it is off the beaten path, in San Jose Los Cabos so if excursions or hopping party scenes are your thing, you'd have to trek your way to Cabo San Lucas (approx. 20 min. away by car) because that's where most tourist services and nightlife are located. Although excursions can be booked through the agents at the hotel, the cab fare is $35 if you want to go to Cabo San Lucas by yourself. As for the hotel, they had friendly staff and as I said, it is a beautiful setting. However, the details were a bit shoddy. For example, my minibar refrigerator did not work (everything in it was warm) and it took 3 calls to get someone to come and look at it. They replaced it with one that looked like it had been sitting in the poor maintenance guy's break room. The handle on the top dresser drawer was also missing, and the bathroom sinks did not drain properly. They also threaten to charge for everything... "if you lose your room key, it'll cost $30, if you lose your towel card, it'll be $20, and if you lose your resort bracelet, it's $5." The all inclusive is convenient in that you don't have to think about where to eat. However, the food here leaves a lot to be desired. The buffet choices are nothing special, if not a bit sparse and repetitve. Taste leaves a great lot to be desired (i.e. crunchy sugar in the cake icing, sushi rolls that reek of vinegar, funky bbq sauce on chicken wings, etc.). Aside from taste, since you are limited to the Buffet for most of your meals, it gets old and tiring really fast. The nightly "shows" are cheese-fests and it was actually very sad to watch the poorly trained dancers attempt mid-air splits while lip syncing. Overall, it was good for what I wanted out of the trip, a relaxing long weekend away with the girlfriends. But it also left me thinking that I could probably have achieved my objective in the very nice hotels right here in southern california without the hassle of air travel. I would definitely try another hotel if I go back and would not readily recommend this one.

This was my first stay here at an all inclusive resort and it was much better than I expected. The grounds were always kept neat and clean and everyone was very friendly.

it was a good trip couldn't get any better, specially when i got all inclusive package its even better