This is a brand new resort and it's experiencing growing pains. The staff is incredible but there are limits to what they can do. It may be that this is their first North American resort, but they could learn a lot from some of their established
competition. It's almost like the resort is in "beta mode".
I think that once enough full rate travelers review the hotel, the ratings will come down...there's a big difference in what you expect for $300 a night and $1,000 a night. Unfortunately, they are only delivering value somewhere in between right now.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
Eat a few meals in Playa del Carmen. It's a short cab ride, and besides being a fraction of the price, it's also a break from lounging at the hotel (which grows boring after a while).
Our vacation was fine, but nothing special. The amenities were average at best for a beach resort and the food presented a real problem. No where in the resort could I just buy a snack. There was no convenience shop and,all the restaurants were
absurdly expensive. This was especially a problem with kids. Do you really want to spend $35-$50 for lunch for a,14 year old?