$104 Avg/night
Rate based on Check-in: Nov 6, 2014 Check-out: Nov 8, 2014

InterContinental HANOI WESTLAKE

5 stars
1A NGHI TAM,TAY HO, HANOI, 00000
Hotel Overview
Reviewer score
4.3
out of 5
8 reviews
great value

West lake location was great. Most taxi driver knew where it is and it was close to most of city... See full review

  • Jae Value Traveller
  • Apr 28, 2014
Best option un Hanoi

Intercontinental West Lake is a beautiful and peaceful hotel just minutes away ( and very few... See full review

  • GRWV
  • Apr 18, 2014
A welcome retreat from the bustling city centre, the hotel is uniquely placed over the serene waters of West Lake while only minutes from Hanois famous Old Quarter. Discover absolute tranquility at this luxurious urban resort with Tai-Chi lessons beside our outdoor pool; savor the finest cuisine at the hotel's Café Du Lac & Milan restaurants; and relax in contemporary Vietnamese designed guest rooms and suites with spectacular views from your own private balcony.

Hotel Map

21.0583 105.8315
Nearby airports
Noi Bai International Airport, (HAN), 30.00, KM, SW;
Area description
Downtown, downtown

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Amenities

  • Free parking
  • Outdoor pool
General
Ice machine
Activities
Outdoor pool
Golf
Tennis
Dining
Restaurant
Lounge
Room service
Services
Business center
Maid service
Concierge desk
ATM/Cash machine
Airline desk
In-Room Safe
Shops/Commercial services
Porters
FAX
Currency exchange
Overhead projector
White board
Cellular telephone rental
Parking
Free parking
Parking
Accessibility
Accessible facilities
Room
Satellite TV
DVD player
Phone with speaker
Desk with lamp
Mini bar
Free newspaper
Hairdryer in room
Outlet adapters
Turndown service
Cribs available
Temperature control
Ironing board
Bath tub
Trouser press

Nearby points of interest

  • Van Gallery: 0.3 mi
  • President Palace Memorial Site: 1.3 mi
  • Ho Chi Minh Mausoleum: 1.5 mi
  • Tay Ho Pagoda: 1.5 mi
  • One Pillar Pagoda: 1.6 mi
  • Ho Chi Minh Museum: 1.6 mi
  • Hanoi Citadel: 1.7 mi
  • Vietnam Military History Museum: 1.9 mi
  • Thong Tin Museum: 1.9 mi
  • Lenin Monument: 1.9 mi
  • Le Nin Park: 1.9 mi
  • Fine Arts Museum: 1.9 mi
  • Temple of Literature: 2.1 mi
  • Thang Long Water Puppetry Theatre: 2.3 mi
  • St Joseph Cathedral: 2.3 mi
  • Van Gallery: 0.3 mi
  • President Palace Memorial Site: 1.3 mi
  • Ho Chi Minh Mausoleum: 1.5 mi
  • Tay Ho Pagoda: 1.5 mi
  • One Pillar Pagoda: 1.6 mi
  • Ho Chi Minh Museum: 1.6 mi
  • Hanoi Citadel: 1.7 mi
  • Vietnam Military History Museum: 1.9 mi
  • Thong Tin Museum: 1.9 mi
  • Lenin Monument: 1.9 mi
  • Le Nin Park: 1.9 mi
  • Fine Arts Museum: 1.9 mi
  • Temple of Literature: 2.1 mi
  • Thang Long Water Puppetry Theatre: 2.3 mi
  • St Joseph Cathedral: 2.3 mi
  • Thu Le Park and Zoo: 2.4 mi
  • Hanoi Towers: 2.4 mi
  • Hoan Kiem Lake: 2.5 mi
  • Museum of Ethnology: 2.5 mi
  • Hoa Lo Maison Central Museum: 2.5 mi
  • Hoa Lo Prison: 2.5 mi
  • Vietnam Women's Museum: 2.5 mi
  • Hoang Cau Stadium: 2.9 mi
  • Geology Museum: 3 mi
  • Thong Nhat Park: 3.2 mi
  • Vincom City Tower: 3.5 mi
  • 3D Creative Center: 3.5 mi
  • Vietnam Asian Indoor Game Stadium: 4.9 mi
  • Tan Mai Stadium: 5.6 mi
  • Dai Tu Pagoda: 6.1 mi

Dining

Saigon Restaurant
Saigon Restaurant introduces an innovative dining concept to Hanoi the freshest blend of Vietnamese cuisine. The restaurant features contemporary Asian design, dramatic glass fronted kitchens and inspiring views of the city's ever changing skyline.
Café du Lac Restaurant
Café du Lac Restaurant brings contemporary French brasserie style to Hanoi, with references to the great cafés in Paris. An all day dining venue that is set over West Lake, its classical design creates an inviting and informal venue that is most welcoming
Milan Restaurant
Milan restaurant, The perfect place to enjoy authentic Italian cuisine in a contemporary new setting. A wide range of traditional Italian dishes, including pizza straight from our wood fired oven, and choose from our extensive selection of premium Italian

Hotel Policies

Check-in:
02:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (8)

Ratings and reviews for InterContinental HANOI WESTLAKE

Overall score

4.3 / 5
5.01.0
8 out of 8
Amenities:
4.5
Room cleanliness:
4.5
Hotel staff:
4.5
Room comfort:
4.4
Location:
4.1
Value:
4.3

88% would recommend to a friend.

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Review of InterContinental HANOI WESTLAKE

Reviewer score

5
5.01.0
Jae Value Traveller
Business
Orange County, CA
Apr 28, 2014

great value

West lake location was great. Most taxi driver knew where it is and it was close to most of city attractions. Staffs were very friendly and fluent in English.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Ngon restaurant was excellent. Clean, tasty food, reasonable price, and excellent services

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Review of InterContinental HANOI WESTLAKE

Reviewer score

5
5.01.0
GRWV
Business
león, Mexico
Apr 18, 2014

Best option un Hanoi

Intercontinental West Lake is a beautiful and peaceful hotel just minutes away ( and very few dollars) from the main City atractions. The food in all of the different restaurants is great! Took me very long to take a decition of where to stay in Hanoi when I was planning my trip to Vietnam and my wife and myself were VERY pleased we chose this hotel. No doubt I will stay here again and I widely recomend it! This a different spot of all of those in Hanoi.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Go to dine to the green tangerine at the old quarter. One of my best meals during my trip to southeast Asia

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Review of InterContinental HANOI WESTLAKE

Reviewer score

5
5.01.0
Drew and Kristen
Business
Colorado, USA
Jan 12, 2014

The perfect start to our honeymoon!

Everything about our stay was great, from start to finish. Intercontinental Hanoi Westlake was the first hotel we stayed in when we arrived in Vietnam for our honeymoon. I emailed from the airport in Los Angeles inquiring about a shuttle. I received a quick response stating that there wasn't a shuttle, but they gave me several options for car service, from a Toyota Celica up to a Mercedes, along with listed prices. We were met at the airport, and they even helped us pick up our visa and get through customs. (We basically got to skip every line that everyone else on our plane stood in!) The hotel itself is beautiful. We arrived to a fruit and chocolate plate, along with a hand written note congratulating us and wishing us luck and happiness in our marriage. The setting on the lake is very relaxing and quiet, but still a quick walk to the old center of Hanoi. The staff is very friendly and helpful, and the amenities at the hotel are all great. They have an excellent fitness center with nice newer equipment, and a great steam room and sauna. We would definitely recommend this hotel to anyone!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

The consierge will give you a map and point you in the right direction for great shopping and resturaunts.

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Review of InterContinental HANOI WESTLAKE

Reviewer score

1
5.01.0
mklamps
Business
China
Mar 25, 2013

Bad Hotel with bad practices

We arrived - 3 people on my company to the hotel at 1 am . Our plane from HCMC was 3 hours late . When we arrived we were told that our prepaid rooms were given away because of our late arrival. 2 of my employees ( 1 man and 1 woman ) were asked to share a room even though they were not married . My King room was changed to 2 single beds . My 2 employees had to fight to get 2 separate rooms taking 1.5 hours . I simply asked for my money to be returned immediately when all of a sudden - I was told the king room was suddenly available . When I complained to the duty manager the next morning - no results ! Next day an apology note . Food was absolutely terrible ! I was told by the waitstaff privately that the management did not care for business customers - only tours and that I should somewhere else in the future as it would be the same ! Needless to say - I will never be back ! I recommend the Sofitel Plaza in Hanoi where the staff are great and the food to always be good !

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
1
Room comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

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Review of InterContinental HANOI WESTLAKE

Reviewer score

4
5.01.0
HK to TW Traveler
Business
Hong Kong
Mar 22, 2013

Nice Stay in Hanoi

The hotel design is awesome, as was the breakfast. The only things to improve are that the thermostat in the seemed to keep the same temperature no matter what you set it to, and the WiFi is a bit spotty. The location is about 10 - 15 minutes into Hanoi (~USD 4/5), but there are good places to eat in the Tay Ho (lake) district that are very walkable.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Review of InterContinental HANOI WESTLAKE

Reviewer score

4
5.01.0
Brazilian Diplomat
Business
Hong Kong
Aug 22, 2012

Excellent Hotel

Extremely friendly and professional staff, gourmet restaurants and plenty of quality services. A bit far from the Old Quarter, but built on an interesting lake. Very good value.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of InterContinental HANOI WESTLAKE

Reviewer score

5
5.01.0
vicsagi
Business
Spain
Aug 31, 2010

Excellent!!!

Wonderful hotel with very nice rooms

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Vine Restaurant

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Review of InterContinental HANOI WESTLAKE

Reviewer score

5
5.01.0
Anonymous
Business
New York
Dec 5, 2009

Quality Service at it's best!

I had a fantastic experience. The staff was super friendly and I was impressed by the customer service. I had a staff member call my room to ask about a wake up call and then asked if I would like a 2nd call just in case! Obviously quality assurance is the top priority of all staff members at the West Lake.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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