Hanoi Elegance Ruby Hotel

My wife and I received some of the best service ever. Everyone was super friendly and helpful. Many of the employees spoke fluent English and were more than willing to help us enjoy our stay. [...] was especially articulate and helpful. Take note that this hotel is located in what is called the "Old Quarter". In other words, it's in an older, rustic part of Hanoi. The moment you walk out of the hotel, you will be immersed in the culture and every day lives of the people. If you want to see how other people live, this is the place to visit. Complimentary breakfast, comfortable beds, clean room, fantastic service. If you plan to visit Hanoi, this is a great place to stay.

I've never had the level of service in any hotel, motel, or boutique in my years of traveling.

The staff were just excellent: warm, friendly, informative and helpful. For example, our ATM card got held by the machine down the street (because we were responding too slowly and it kept the card for security reasons, just like the sign above warned us that it would do). The hotel front desk staff not only made us feel less stressed out, "this happens all the time...there is nothing to worry about," they also had the phone number of the person who checks that local machine, and that person's boss. Instead of having to wait several days until the next scheduled machine maintenance, they arranged for us to pick up the card from the main bank headquarters the next day. (This was around 4:30 pm in the afternoon. They also helped us get a credit for the one-day tour we had already booked for the next day, and made arrangements for alternative travel to our next stop.) We picked up the ATM card on our way out of town, and headed out to our next location. When we arrived, there was a phone call waiting for us at the hotel. The front desk at Hanoi Elegance 4 wanted to make sure everything went well at the bank, and to make sure our vacation was progressing smoothly. They really made us feel that they cared about our entire experience in Vietnam, not only the four days we spent at their hotel. We will absolutely come back to Hanoi Elegance 4 the next time we are in Hanoi.

The elegance is probably the best deal we have ever had in years of travel to Latin America, Europe, Asia and a bit of Africa. Immaculate rooms, incredibly friendly, warm, and skillful staff.

I came back to Vietnam, partly as a tourist and partly as a visiting professor at the medical school. I do not like 5 star hotels where the staff is not allowed to actually have a conversation with you and where Vietnamese friends feel out of place in their own country. This is not a 5 star hotel for those who do not want to actually be in Vietnam. For those who are comfortable with a family shrine tucked inconspicuously off the corner of the hotel lobby and appreciate being able to actually talk with a university student working the night shift at the desk, this hotel is the perfect fit. Inside is clean, quiet and relaxed in a friendly atmosphere. The distinctively Vietnamese backstreet outside the door is safe but filled with street vendors and small shops that sell everything from haircuts to fresh produce to the neighborhood. A few steps further down the backstreet (but just far enough to reduce the noise at night) are the main shopping thoroughfares and attractions of the old city.

We are residents of Japan and so are accustomed to excellent service, but must say that the Hanoi Elegance 4 (Ruby) offered the most friendly and thorough hospitality we have experienced in our travels to date. The location of the hotel is right in the center of old Hanoi, the hotel is small and spotless, and the staff are amazing. Kudos to the owner for training/approach to hotel management.

We felt very welcome as soon as we walked into the hotel lobby. The staff went out of their way to provide us with the information we wanted about touring Hanoi and arranging the pick-up for Ha Long Bay. Our double room was lovely and the breakfast good.

Fantastic hotel, couldn't recommend it highly enough. The staff are amazing.

I found virtually every aspect of this hotel excellent. The assistance provided by the staff was fantastic as was the normal service

staff is wonderfully friendly and helpful.