$43 Avg/night
Rate based on Check-in: May 27, 2015 Check-out: May 29, 2015

Hanoi Elegance Ruby Hotel

3 stars
View map of 3 Yen Thai Street, Hoan Kiem District, Hanoi, 10000

Hotel Overview

Ratings and reviews for Hanoi Elegance Ruby Hotel

Overall score

4.8 / 5
5.01.0
24 out of 24
Amenities:
4.1
Cleanliness:
4.9
Hotel staff:
5
Comfort:
4.4
Location:
4.6
Value:
4.9

100% would recommend to a friend.

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Review of Hanoi Elegance Ruby Hotel

Reviewer score

5
5.01.0
49 weeks to go
Business
Portland, Oregon
May 16, 2010

As good as it says

The staff were just excellent: warm, friendly, informative and helpful. For example, our ATM card got held by the machine down the street (because we were responding too slowly and it kept the card for security reasons, just like the sign above warned us that it would do). The hotel front desk staff not only made us feel less stressed out, "this happens all the time...there is nothing to worry about," they also had the phone number of the person who checks that local machine, and that person's boss. Instead of having to wait several days until the next scheduled machine maintenance, they arranged for us to pick up the card from the main bank headquarters the next day. (This was around 4:30 pm in the afternoon. They also helped us get a credit for the one-day tour we had already booked for the next day, and made arrangements for alternative travel to our next stop.) We picked up the ATM card on our way out of town, and headed out to our next location. When we arrived, there was a phone call waiting for us at the hotel. The front desk at Hanoi Elegance 4 wanted to make sure everything went well at the bank, and to make sure our vacation was progressing smoothly. They really made us feel that they cared about our entire experience in Vietnam, not only the four days we spent at their hotel. We will absolutely come back to Hanoi Elegance 4 the next time we are in Hanoi.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Hanoi Elegance Ruby Hotel

Reviewer score

5
5.01.0
T.I.L. Darling
Business
Danville, CA
Mar 5, 2010

One Of The Best Hotel Experiences

I've never had the level of service in any hotel, motel, or boutique in my years of traveling.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Hanoi Elegance Ruby Hotel

Reviewer score

4
5.01.0
Anonymous
Business
Los Angeles
Jan 4, 2010

Pleasantly Surprised

Excellent location. Unbelieveable friendly helpful staff from the moment you hit the door until the moment of departure. Willing to serve your needs at a moments notice such as bringing you hot tea at 11pm when the room kettle didn't work. Just a wonderful experience and amazing value at the price.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Hanoi Elegance Ruby Hotel

Reviewer score

5
5.01.0
3rd gen Russ
Business
Orange County, CA
Sep 30, 2009

Five Star Service in poor side of town.

My wife and I received some of the best service ever. Everyone was super friendly and helpful. Many of the employees spoke fluent English and were more than willing to help us enjoy our stay. [...] was especially articulate and helpful. Take note that this hotel is located in what is called the "Old Quarter". In other words, it's in an older, rustic part of Hanoi. The moment you walk out of the hotel, you will be immersed in the culture and every day lives of the people. If you want to see how other people live, this is the place to visit. Complimentary breakfast, comfortable beds, clean room, fantastic service. If you plan to visit Hanoi, this is a great place to stay.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
3
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

Don't forget to "bargain" with sellers. They expect it. Be careful of taxis that are not certified. Ask the Hotel which taxis are good. The streets can get noisy and smelly (from exhaust). Take a taxi when possible. You'll be glad you did.

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Review of Hanoi Elegance Ruby Hotel

Reviewer score

4
5.01.0
Anonymous
Business
New York, NY
Sep 16, 2009

An affordable gem

The hotel staff could not be more friendly and helpful. Tucked away in a small street in the old town, the hotel is the perfect base for exploring Hanoi. Inside it is quiet luxury, out the door it is the bustle of the old town. Most of the sights are within walking distance or a short cyclo ride.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

A wonderful small restaurant is around the corner - the Gecko. It was so good we went twice. And don't forget to buy some Highlands coffee to take home.

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