Hilton Madison Monona Terrace

Incompetent Staff, Poor Service. As an executive with a large telecommunication firm I will review this internally as well to ensure Hilton does not keep our account. Customer service starts with setting expectations, then delivering. If you make a mistake, then it's all about how you recover. The staff did none of these well at all. Including the management who is neither qualified nor empowered to do the right thing. My reservation was mishandled, promises made by the staff that then were not kept, even after being acknowledged. The rooms are not worth the rate, the amenities are minimal. The Hilton rests that they have a good location for downtown. Then they fall off every other category because of a lack of effort. If you need downtown locations, I encourage you to try the Concourse Hotel. I won't spend money at a Hilton again. Hilton Honors should be renamed Hilton Horrors.

It was wonderful. The room was beautiful. The bed firmness was just right. Workout room and hot tub area clean. Everyone was great. The only thing bad about it was the hidden parking charges. Yes, I could have parked on the downtown street, but really..... parking is one of those expected things. If it will be extra, let me know up front. Breakfast buffet on Sunday was also very nice.

Staying at this hotel was generally a good time. The room was clean, they did a great job of tidying up our room while we were out during the day as well. Our bathroom was awesome - nice and spacious and our view was amazing, overlooking the lake. Mostly I like the location and the ease of access. Parking was pricey, even being a hotel guest, but it made for extreme parking convenience! I would recommend this hotel to anyone who is in Madison for events happening at Monona Terrace. It was super easy and simple to travel in and out of the hotel to the Terrace and was also very easy to walk around the Capital Building in Madison. We were able to easily visit bars and clubs on Friday night and easily just walk back to our room. Good stay!

The hotel itself and the restaurants are great. I had the best steak I have ever eaten at the chophouse. Great view and comfortable room. Bath products are wonderful, as well. My only problems were that my door would not shut properly. I had to give it a good "hip check" to get it to close. Also, I paid for parking in the ramp through the hotel, which was $13 per day. The ramp is NOT made for an SUV. So, it was cramped, stressful and annoying to park. Most of the spaces were for "The Madison Club Members". The second night that I was there, there were no parking spots available. I ended up parking on the street, after it took me nearly 10 minutes to get out of the parking ramp. of course, ALL of the Madison Club Member Parking spaces were completely vacant.

Hotel was Great. My room was on the 12th floor with a wonderful view of the lake. Room was clean and the concierge recommended an EXCELLENT breakfast place. The staff here was on point. I wasn't really happy about having to come to Madison, but the hotel more than made up for the stay. Pool is indoors, but a little small. Fitness center is nice for the hotel size, got the job done.

The hotel room was beautiful and so was the view of lake monona

This hotel is located at a great spot. It overlooks Lake Monona, attaches by skywalk to the Frank Lloyd Wright designed Monona Terrace. Great restaurants and the Overture Center for the Arts are within easy walking distance. I added nights after my original reservations and it took 3 phone conversations and 3 visits to the front desk to get it sorted out so we didn't have to change rooms "between stays". The rooms are nice but "typical hotel" in style. The pillows and comforter were great. The rooms let in a lot of noise from the street and adjacent rooms.

Always clean and there is no way to beat the view of Lake Monona out your window. Nice walking distance to state street, capitol and restraunts.

The staff was very courteous and helpful. There are many eating establishments within walking distance. During the Thanksgiving holiday, however, a number of them were closed.

I was surprised by the large rooms, and beautiful view of the lake. The hotel was clean, quiet, with friendly staff.