BEST WESTERN PLUS Lighthouse Suites Inn

We really enjoyed our stay, rooms were clean, pool was awesome. beach access was great. the staff was amazing. free breakfast, not just muffins, eggs, sausage, waffles the whole thing. i would recommend this hotel.

I had worms crawling under my door on the first floor. There were also worms / cenipedes in the ceiling of the hallways.

The room was not completely clean when we got there We were not informed that the hot tub was broken when we checked in, even though we told the clerk that we were looking forward to sitting in it We were told they would do nothing to help our friends get a room next to ours, very unhelpful The cleaning staff left dirty wet cleaning rags on our coffee table The ceiling fan had no pull string for the adjustment and no air conditioning so we had to sleep with the slider open the slider didn't have a screen so we constantly had birds in our room. We had to throw food out because we when we woke there was a bird on the counter pecking at it The deck railings needed sanding, I got a splinter in my arm while looking over the rail There was a nail that was backed out on the decking, my wife stepped on it and hurt her foot There were birds nesting in the rafters of the deck so there were bird droppings all over the deck Called room service for over a half hour, it kept going to voice mail. When I called the front desk they told me to keep trying and not leave a voice mail. I had to finally go to the restaurant to get my food. I was told that they were understaffed; they acted like it was my fault. When I explained all of this on checkout, the clerk told me there was nothing she could do because the manager wasn't there. She offered me discount coupons for the next time we stayed there, I turned her down. She told me she would have the manager call me about my experience; I have yet to hear from them. DON'T STAY THERE

Lobby has a huge aquarium. Dirty glass and only a few fish - why bother. Checked into the room. Windows were filthy. Sea Gull droppings were all over the windows and balcony. The view was a supposed benefit of a fourth level room. Bird droppings on the windows and balcony ruined our experience.

I was there for my work and breakfast didn't start until 7 am and I was to be at work at 6:30 and I went down early and there was breakfast items out. That was nice. Quiet night, would have liked a ocean view room and not handicap room but they told me I would have to pay to get up-graded. I'm a Best Western member and the hotel only had 6 cars in the parking lot at 6:30 am, not sure why they could not have given me a room on ocean side that was not handicap...........Other then that it was good.

We stayed two nights earlier this month. In the middle of the second night the ceiling fan broke making a horrible noise and awakening us. There were cigarette butts everywhere, no screen on the exterior door and no air conditioning. Uncomfortable and NO offer of a discount or even an apology for the ceiling fan breaking. Will think twice before staying here again.

The rooms were large and clean. The fireplace in one did not work and we were given a 10% discount. However, it turned out the air did not work, either - very uncomfortable and stuffy. Beds were hard and pillows small. Service at the front desk was good, amenities fine. The restaurant was shockingly overpriced for the quality of food, setting and service. All in all I would say the total experience was OK but not worth the price.

We have stayed here several times. We love the view and often sleep with the sliding glass door open so we can hear the ocean. It has always been clean with a friendly staff. We have stayed as a couple as well as with our son and each experience has been wonderful. The only complaint I have is that it is rather pricey.

Hotel staff was friendly and helpful. Clean room and enjoyable stay overall.

We went to Ocean Shores to storm watch. We specifically paid extra for a second floor ocean view room. When we arrived we were told the room we reserved was not available and we were downgraded. [...] Not a good experience.