We were at the Marriott because the Coin Show was one street over. My husband had just had foot surgery so we needed a handicapped room. From the moment we pulled in to check in the entire staff was helpful, friendly, and eager to please.
needed to store our gold in their safe boxes, and again the staff was gracious.
Even though we were tired each night from the show, we were glad to come to a wonderful clean room. My hats off to this Marriott and I hope to book it again.
Attended Beth Moore women's conference next door. Staff seemed overwhelmed by cars arriving. It was not obvious where to find overnight self-parking. Room check-in was handled efficiently. We decided to use room service for quick breakfast. Order
was over 30 minutes late and items were wrong or forgotten. Hotel did comp us for it, and hopefully will plan better to give the Marriott experience we are used to next time.
The Marriott in Richmond is very clean and has a nice atmosphere. The surrounding area is a bit weird. A lot of the buildings are vacant. So it seems like an odd place for the hotel. We went to an event at the Convention center, and it was
attached to the Marriott, so that's why we picked it. The rooms are nice, our shower handle was a slightly broken, but it didn't ruin our stay. The blow dryer was in an odd place - in a black bag, hanging in the closet. We had to call the front desk to tell us where it was at....it sounded like she got that question a lot, and was tired of answering the question. I wish we were able to check out via the TV, but we had to call in. It wasn't too much of an inconvenience. I liked the noon check out time. The last downfall was that the computer terminal to print out boarding passes didn't work. We were able to check into our flight, but when it came time to print out the boarding passes, it didn't work. The concierge assisted us though by letting us use his computer. That was nice. Overall, we had a very enjoyable stay. I would stay there again.
The staff couldn't have been friendlier or more helpful. From the bellman to the doormen to the front desk crew, they were all outstanding. The hotel's only restaurant is more of a pub with a pub-style menu to go along with it. That wouldn't
matter if the hotel was within walking distance of other dining options, but the Convention Center area is pretty much devoid of restaurants, shopping, coffee shops or anything else a guests might want to entertain themselves with after business hours.