Hotel Overview
Great Couple Retreat
This hotel provides a fabulous complimentary breakfast with biscuits and gravy, eggs, waffles,...
See full review
-
Traveler
- Aug 13, 2011
As Usual - A Great HI Express Experience
I love HI Express - the experience is always positive.
See full review
-
Mamatojo
- Jul 6, 2010
Hotel Map
9933 MAYLAND DRIVE, RICHMOND, VA 23233
- Area served
- RICHMOND
- Nearby airports
- Richmond International Airport, (RIC), 22.00, W, Mile; Newport News Airport, (ORF), 60.00, W, Mile; Dulles International Airport, (DUL), 120.00, Mile
- Area description
- Suburban - SUBURBAN
Amenities
- Americans with Disabilities Act (ADA) Compliant
- Bath Tub
- Business center
- Coffee Maker in Room
- Computer in Room
- Connecting Rooms
- Cribs Available
- Desk with Lamp
- Email Service
- FAX
- Free breakfast
- Free Local Telephone Calls
- Free Newspaper
- Hairdryer in Room
- Handicapped Rooms/Facilities
- High-speed Internet
- Ice Machine
- In Room Movies
- Internet Access
- Ironing Board
- Maid Service
- Microwave
- News Stand
- Outdoor Pool
- Overhead Projector
- Pets allowed
- Phone with speaker
- Pool
- Rollaway Beds
- Safe Deposit Box
- Satellite TV
- Temperature Control
- TV
- White Board
Dining
- O'Charleys
- A new American Continental restaurant. The location offers our guest a safe access without driving a car or crossing a busy intersection. Ask about a discount.
- Applebee's
- American food, sandwiches to steaks
- Golden Corral
- Buffet featuring different entrees daily
Hotel Policies
- Check-in:
- 3:00 PM
- Check-out:
- 12:00 PM
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Guest Reviews (11)
Ratings and reviews for Holiday Inn Express RICHMOND I-64 at INNSBROOK
- All travelers (11) 3.9 / 5
- Business (2) 4 / 5
- Couples (2) 3 / 5
- Families (3) 4.3 / 5
- Friends (1) 4 / 5
- Singles (3) 4 / 5
- Amenities:
- 3.6
- Room cleanliness:
- 4.3
- Hotel staff:
- 3.9
- Room comfort:
- 4.4
- Location:
- 4.5
- Value:
- 3.9
82%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
Traveler
Great Couple Retreat
This hotel provides a fabulous complimentary breakfast with biscuits and gravy, eggs, waffles, pancakes, doughnuts, cinnamon buns, cereal, and more!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Shopping tip:
Short drive from hotel
This is a perfect spot right off the interstate and in a good location to get near all close shopping districts and malls.
Reviewer score
Would recommend
Mamatojo
As Usual - A Great HI Express Experience
I love HI Express - the experience is always positive.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would not recommend
TheRealGuitarHero
Mostly Good
The room didn't smell clean. The carpet was sticky!? (Should carpet EVER make a noise?) The bathroom wasn't as clean as it should have been as there was soap residue in the tub and drip spotting around the toilet. The coffee pot was usable after I cleaned it myself. I guess that's what $120 a night gets you in Richmond. I have paid less there, but its NOT worth it. The beds were clean and there was no clutter in the room. The staff was friendly enough and helpful enough.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 2
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 4
- Value:
- 2
Shopping tip:
Short drive from hotel
The Short Pump mall (a few blocks to the west on West Broad) is newer and easy to get in and out of. Lots of shops and dining there and close by.
Reviewer score
Would recommend
fellow
stayed one day. clean and neat
goood place to stay. Free breakfast was good
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 5
Reviewer score
Would recommend
Kenneth
Pleasant Stay
The staff was very friendly, professional and truly tried to make your stay pleasant. The beds were comfortable. The bathroom needed better maintenance. The room amenities were more than adequate. Over all we had a good stay and a good breakfast.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Judith
Very nice for business trip
The Holiday Inn Express, Richmond/Innsbrook was very nice and had the safety and business amenities that I was looking for. The rooms were clean and comfortable. The mattress was a little hard but other than that everything was just great. Friendly staff, nice lounge area for complimentary breakfast and to meet other guests.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Trip purpose:
Business
Shopping tip:
Short drive from hotel
The Short Pump Town Center Mall is just a short drive and has lots of great shopping!
Reviewer score
Would recommend
Karla
Fairly clean
Overall, stay was satisfactory. Door to room stuck and you had to ensure it closed upon entering or leaving. Breakfast--they needed to keep cold drinks cooler.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Sightseeing tip:
Short drive from hotel
close to Richmond Raceway 10 +/- miles
Reviewer score
Would recommend
Karla
Good for a short trip
The holiday inn express @ innsbrook is okay for a short trip. We only needed a place to stay for our shopping trip...but a workout room would have been nice.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Shopping tip:
Short drive from hotel
Go to the o'charley's next door and get 10% off your bill when you show your room key:-)
Reviewer score
Would not recommend
Kelly
My review of Holiday Inn Express RICHMOND I-64 @ INNSBROOK
Poor customer service. The sprinkler head started dripping and the maintenance staff just walked in our room without knocking. (twice)
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 2
- Room comfort:
- 4
- Location:
- 4
- Value:
- 3
Shopping tip:
Short drive from hotel
The mall is only a fe wmiles away.
Reviewer score
Would recommend
Martha
Undoubtly, very family friendly.
This was my first stay at the Holiday Inn Express and I was very much impressed with the cleanliness and spacious room and bathroom as this was one of my main concerns. Enjoyed having breakfast in the dining area. Good selection of pastries, cereal, fruit, etc. Also, I appreciate the fact that pets were allowed as I was traveling with my Yorkie. The Hotel is well located in a good neighborhood with easy access to I-64 and main roads and restaurants and the service is excellent.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Dining tip:
Short walk from hotel
Charley's (opposite the hotel). Just walk accross the parking lot.
