$89 Avg/night
Rate based on Check-in: Sep 22, 2015 Check-out: Sep 24, 2015

Wyndham Garden Norfolk Downtown

3 stars
View map of 700 Monticello Ave, Norfolk, VA 23510

Hotel Overview

Reviewer score
3.2
out of 5
75 reviews
Great services

Very nice hotel, i got to relax and enjoy my king bed with little to no noise, the services were... See full review

  • Juan M.
  • Jul 6, 2015
Norfolk Hotel-awesome

Besides the fact that I wasn't able to check in on the time I was supposed to the hotel was very... See full review

  • Desteny
  • Jul 7, 2014
Thank you for choosing our Wyndham Garden Norfolk Downtown hotel. Wyndham Garden Hotels offer tasteful, intimate hotels with comfortable guestrooms and thoughtful amenities. Perfectly situated in convenient business, airport and suburban locations, each hotel provides a worry free stay, including relaxing public areas and casual dining options. Flexible meeting spaces can accommodate a wide range of functions, from business events to social gatherings.

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Amenities

  • High-speed internet
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Pet friendly
Elevators
Ice machine
Activities
Outdoor pool
Dining
Restaurant
Vending machines
Services
24 hour front desk
Business center
Guest laundromat
Express checkout
ATM/Cash machine
Security
Wake-up service
In-Room Safe
Meeting/Banquet facilities
FAX
Conference facilities
Overhead projector
Audio visual equipment
Internet
High-speed internet
Parking
Parking
Outdoor parking
RV or truck parking
Truck parking
Bus parking
Accessibility
Accessible facilities
Wheel chair access
Accessible parking
Ramp access to buildings

Nearby points of interest

  • Norfolk Scope: 0.2 mi
  • Half Moone Cruise and Celebration Center: 0.3 mi
  • William (Dick) Price Stadium: 1.6 mi
  • Ted Constant Convocation Center: 2.2 mi

Hotel Policies

Check-in:
04:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Wyndham Garden Norfolk Downtown

Overall score

3.2 / 5
5.01.0
75 out of 75
Amenities:
3.1
Cleanliness:
3.6
Hotel staff:
3.6
Comfort:
3.5
Location:
3.8
Value:
3.3

61% would recommend to a friend.

Sort by:
Review of Wyndham Garden Norfolk Downtown

Reviewer score

1
5.01.0
unhappy customer
Family
N/A
Aug 25, 2015

Atleast the rest of the vacation was amazing!

We planned a last minute beach trip with our family. Wanted something that was going to decent at an affordable price. Assumed that because this was a large chain, that there would be expectations the hotel had to stand up to. WRONG. It started when the hotel did not have the correct room booked for us and went down hill from there. Upon trying to figure out what happened with our original reservation we were treated rudely by the front desk clerk. They kept cutting us of, implying that we booked our room incorrectly. We had the confirmation out and tried to show them, but they wanted no part. They kept referring to what their computer said, implying that I was lying or something. Because it was late and we had plans the next day, we gave up and took the room they gave us. When we went to the room, there was a dirty towel on the back of the bathroom door, hanging from a hook. Half the lights in the room were unplugged (odd). They claimed they had comfortable, adjustable beds however they too did not work. The paint on the walls were chipping. House keeping never came to change towels or provide fresh linen either. Just whole experience was just upsetting, especially when my parents have a time share with wyndham and we have never experienced this service before.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
5
Value:
1
Trip purpose:

Family

Review of Wyndham Garden Norfolk Downtown

Reviewer score

3
5.01.0
Valerie C.
Friends
N/A
Jul 14, 2015

Weekend Stay

The hotel staff were all very friendly and helpful. The hotel itself wasn't the best I've ever stayed in, but it did the job. The building itself was rundown and not in the best condition. The location was good, close to downtown Norfolk and a quick ride to the Water front. Overall, it wasn't a bad experience.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
5
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Friends

Review of Wyndham Garden Norfolk Downtown

Reviewer score

5
5.01.0
Juan M.
Single
N/A
Jul 6, 2015

Great services

Very nice hotel, i got to relax and enjoy my king bed with little to no noise, the services were great! Good location and overall great stay. I would recommend this hotel to anybody!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Single

Review of Wyndham Garden Norfolk Downtown

Reviewer score

2
5.01.0
Patricia B.
Business
N/A
Jun 9, 2015

Nice facility & location. Weak service.

I called before my arrival to confirm that room service was available and was assured it was. When I got to my room there was no menu. After some time, someone brought me a menu. When I called to place my order there was no answer. I called the front desk and the attendant was also not able to reach room service. Eventually the room service person called me back and took my order. All in all it took almost two hours to get my dinner. Also, when I checked in at night after a long day, the front desk printer was not working so checking in took a long time. Then, I had to go back quite a distance out to my car because they insisted I get the details on my rental car and place a parking ticket on my dash. Upon receiving my pre check out invoice, I saw that my room which had been prepaid by my company was placed as a double charge on my personal credit card. The gentelman working at that time was pleasant and apologetic and did quickly make the correction, but had I not reviewed the invoice, I would have been doubly charged. It was not that the staff was not pleasant, they were, but the service was quite lacking. Perhaps they were understaffed? If I were to recommend, it would be due to the nice facility and the great location with a disclaimer about the service.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
2
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Review of Wyndham Garden Norfolk Downtown

Reviewer score

2
5.01.0
S.B.
Couples
N/A
Mar 19, 2015

Weekend Getaway

The bed didn't work!!!! Worst sleep ever! Great location and staff was very helpful!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
5
Hotel staff:
5
Comfort:
1
Location:
5
Value:
2
Trip purpose:

Couples

Review of Wyndham Garden Norfolk Downtown

Reviewer score

3
5.01.0
Travis H.
Couples
suffolk
Jan 22, 2015

Disappointed

No wifi ! Paid, $103 for one night & plus 10 for parking , the staff was not helpful at all with this after trying for an hour to use my laptop , Never going there again ,

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
4
Hotel staff:
2
Comfort:
4
Location:
4
Value:
1
Trip purpose:

Couples

Shopping tip: Short walk from hotel

Not a safe area to walk around

Review of Wyndham Garden Norfolk Downtown

Reviewer score

3
5.01.0
The Great One 25
Friends
Richmond, Va
Sep 1, 2014

After night out stay

This hotel was not a bad place to stay for an affordable price. There were a few things that could have been better. The hotel had a modern retro decor which was nice. The lobby and hallways were hot, it seemed like the AC was off in these areas and the elevator was very slow....u cant just hop on the elevator and go, u will have to wait a few min each time.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Friends

Review of Wyndham Garden Norfolk Downtown

Reviewer score

3
5.01.0
Jrags
Business
Ragni
Aug 3, 2014

Norfolk plaza

Rooms floor was soaked,paint chipping off the ceiling,none of the vending machines worked ....

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
3
Comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

Review of Wyndham Garden Norfolk Downtown

Reviewer score

3
5.01.0
Jrags
Friends
Ragni
Jul 31, 2014

Nice place but....

Very nice hotel,staff was great location was good,nice pool,but after we checked in and went up to our room the door to the room was wide open,we waited for housekeeping to show up,they didnt so we went in and looked around and ot was fine....it was later in the night around 1am when going to the bathroom the floor was soaked....puddle of water at the door entrance under the carpet,none of the vending machines worked on any floor and we had paint chips falling onto our luggage ....they need to do a updating

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
4
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Friends

Review of Wyndham Garden Norfolk Downtown

Reviewer score

1
5.01.0
Betty from Bucks
Family
Bucks County, PA
Jul 13, 2014

Disappointing destination

Looks impressive rising above Norfolk but the hotel is in desperate need of a major overhaul. There was nothing special about our room except for all the things that didn't work. Bathroom shower sprayed water everywhere but on the person taking the shower so our towels and ceiling were wet; electric outlets barely held a plug in place; water from somewhere was creeping in our room door so you had to walk over wet mushy carpet to get into the bathroom; hole in the wall by the air conditioner; sleep number remotes didn't work well; closet area outside bathroom was enormous waste of space - put a mirror in there so I could at least do my hair and makeup; restaurant menu was very limited and no staff to great us when we walked in so we went somewhere else; pool looked foggy. One little bottle of lotion and the worst shampoo I have ever used in my life, two bars of soap were the only amenities offered. Air conditioner in room ran all night and refrigerator made a high pitched hum all night.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
2
Comfort:
3
Location:
3
Value:
2
Trip purpose:

Family

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