Hotel Overview
one day trip
Had a great time ,wish I knew about the $20.00 valet before hand. Location was awesome !!
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Alan41
- Jan 30, 2012
Jan 2012 visit
Only one night 's stay, but better than our last hotel in Norfolk. Large and pleasant room with two...
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Medical trip
- Jan 11, 2012
Hotel Map
520 Plume Street, Norfolk, VA 23510
- Area served
- .1, Norfolk
- Nearby airports
- Norfolk International Airport, (ORF), 7.00, SW, Mile; Newport News/Williamsburg International Airport, (PHF), 30.00, N, Mile
- Area description
- City - Location Type: City
Amenities
- 24 Hour Front Desk
- Air Conditioned
- AM/FM Alarm Clock
- ATM/Cash Machine
- Bath Tub
- Business center
- City Center
- Coffee Maker in Room
- Connecting Rooms
- Cribs Available
- Elevators
- Exercise Gym
- Express Checkout
- FAX
- Fitness center
- Free Newspaper
- Grab Bars in Bathroom
- Guest Laundromat
- Hairdryer in Room
- Handicapped Rooms/Facilities
- Health Club
- High-speed Internet
- Ice Machine
- Indoor Pool
- Internet Access
- Iron
- Ironing Board
- Jacuzzi
- Laundry/Valet Services
- Lounge
- Maid Service
- Meeting/Banquet Facilities
- News Stand
- No Smoking Rooms/Facilities
- Parking
- Phone with speaker
- Pool
- Radio
- Refrigerator
- Restaurant
- Rollaway Beds
- Safe Deposit Box
- Shower
- Smoke-free policy
- Sofa Bed
- Telephone
- Television with Cable
- Temperature Control
- TV
- TV Remote Control
- Valet Parking
- Vending Machines
- Wake-up Service
- Wet Bar
Dining
- The Bistro - Eat. Drink. Connect.
- Your food and beverage destination for refreshing breakfast choices in the morning, and a variety of dinner and cocktail options in the evening. The Bistro also offers specialty beverages made with Starbucks coffee to help you get a jump on the day.
Hotel Policies
- Check-in:
- 3:00 PM
- Check-out:
- 12:00 PM
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Guest Reviews (17)
Ratings and reviews for Courtyard by Marriott Norfolk Downtown
- All travelers (17) 4 / 5
- Business (1) 3 / 5
- Couples (6) 4 / 5
- Families (6) 3.8 / 5
- Friends (2) 4.5 / 5
- Singles (2) 4.5 / 5
- Amenities:
- 4
- Room cleanliness:
- 4.6
- Hotel staff:
- 4.6
- Room comfort:
- 4.1
- Location:
- 4.6
- Value:
- 4.1
94%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
one day trip
Had a great time ,wish I knew about the $20.00 valet before hand. Location was awesome !!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
Jan 2012 visit
Only one night 's stay, but better than our last hotel in Norfolk. Large and pleasant room with two queen beds. Not a busy occupant night, so quiet, except for the light rail commuter train outside on the street adjacent to our room that rang bells till 11pm and started up at 5:45am. Small cafe had some decent offerings for breakfast and supper - affordable but not extensive. Valet parking needed: $18/day.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 3
- Value:
- 3
Trip purpose:
Business
Reviewer score
Would recommend
Great place to stay!
Friendly, clean, pleasant, centrally located, within walking distance of LOTS of stuff. Very pleased in every way!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
Great location
The staff was friendly and anticipated our needs. It is just a short walk to the Norva theater and the room was a great value for such a nice place!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Reviewer score
Would not recommend
Terrible Experience
When I arrived at the Hotel, there were at least 20 people in line to check in and there was only one person at the front desk. It took over 45 minutes to check in. We requested a king bed with a sofa bed but we were given a handicap room. When we asked for a room change we waited for over an hour for the front desk to get back with us. For the long wait the manager only offerded us a bottled water for our inconvenience. When we checked out we were billed by the hotel for the room to my credit card although I had already paid through Orbitz. Overall, it was not a pleasant experience and I would not recommend this hotel to anyone.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 3
- Hotel staff:
- 2
- Room comfort:
- 3
- Location:
- 3
- Value:
- 2
Reviewer score
Would recommend
Norfolk Night Out
Decent; hotel, wish they had a complimentary breakfast. Room was nice and clean, bed was comfortable, but room was a little cramped. Horrible view over business parking lot from our room. Great location for shopping as it is directly across the street from the MacArthur Center. Close to Granby Street's bars, restaurants, clubs, and other touristy venues but your lady will not want to make that walk in heels, make sure she brings her Old Navy flip-flops or those little slip-on flats that fit in a purse. Parking is $18 by valet only so with in-and-outs you'll need a view extra $$$ for the tip. They have a great indoor swimming pool area, probably the best I've seen a non 5-star hotel. Our toilet broke to where we had to lift the tank lid to force it to flush. When I reported it during check-out the front desk immediately comped my parking fee.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 3
- Location:
- 4
- Value:
- 4
Shopping tip:
Short walk from hotel
Very large mall with sitdown restaurants and movie theater directly across the street.
Reviewer score
Would recommend
It worked for us
We were in Norfolk for a family reunion. The hotel was less than a mile from the festivities and it served us well.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Sightseeing tip:
Short walk from hotel
Shopping, dining, church and many other attractions are within a short walk.
Reviewer score
Would recommend
Great Location !!
Easy and fast check in, great valet service but a little pricey. The room was nice and clean , the bathroom was quite nice. The location is fantastic really close to the Mall, restaurants and harbor. The only thing that we didn't like was the bed, it was wayyyy too soft, we were sinking and then my back was sore next day.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 2
- Location:
- 5
- Value:
- 3
Reviewer score
Would recommend
Best Staff and great location
The staff couldn't be more friendly or helpful. The hotel was clean and comfortable and the location was near the Children's Hospital of the King's Daughters, where our son was scheduled for outpatient surgery.We were also impressed with the beauty and cleanliness of downtown Norfolk. We'll be back next year for my son's yearly recheck. The only negatives were scratchy towels and tissues,but having the sink area in a separate room outside the bathroom more than made up for this. It allowed us to get ready while family members took turns in the shower.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Shopping tip:
Short walk from hotel
There's a beautiful mall with great stores just a short walk from the hotel. The Machismo Mexican restaurant, also near the hotel, was very good.
Reviewer score
Would recommend
Wonderful stay!
My husband and I stayed here for a friends wedding. The service was great and everyone was so friendly and helpful. Room was nice and clean. We had a great time!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 4
Sightseeing tip:
Short drive from hotel
Go to the Norfolk Botanical Gardens. It is a beautiful place and there is a good chance you will get to see a bald eagle!
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