$56 Avg/night
Rate based on Check-in: Dec 2, 2014 Check-out: Dec 5, 2014

BEST WESTERN PLUS Newport News Inn & Suites

3 stars
500 Operations Drive, Newport News, VA 23602-6989
Hotel Overview
Reviewer score
3.7
out of 5
63 reviews
Amazing value

My room was basically a suite with a living room. Everything was close to perfect. Remarkable value. See full review

  • StanB2
  • Jan 19, 2014
Excellent Value, Room, Staff

The BEST WESTERN PLUS Newport News Inn & Suites is an excellent facility and value. Very small... See full review

  • StanB2
  • Aug 16, 2014
Welcome to BEST WESTERN PLUS Newport News Inn & Suites! Guests who need to be close to Newport News Airport PHF can enjoy an easy commute for those flights when staying at this accommodating Newport News hotel. Stay near Busch Gardens where the excitement of the park is only a few minutes away. With Fort Eustis and Christopher Newport University also in the neighborhood, its never been easier to mix business with pleasure. Travelers can make that campus event and then schedule the rest of the day at fine dining restaurants, sightseeing adventures or simply relaxing. The Patrick Henry Mall is a great place to start any vacation and is a shoppers paradise. This Newport News hotel is close to all major restaurants and corporate areas, making zipping around the area simple. However, with a hot tub and outdoor pool, many guests prefer to stick close to their rooms. All rooms are mini suites, so theres plenty of space to stretch out and rejuvenate. Just 12 miles away is Busch Gardens, and the Virginia Beach is a quick 45 minute drive away. Whether beach bumming or thrill rides are more your speed, you can have it all. Yorktown and Jamestown are nearby historic areas and musts for history buffs or anyone who prefers a little culture. The Mariners Museum is a real treat and the perfect complement to any itinerary. Business travelers with Jefferson Lab often stay at this Newport News hotel, and theres a special negotiated rate just for these employees. Workers with Cannon are also frequent guests as well as many business travelers in town for meetings and conventions. Airport travelers are always welcome, especially considering the property is less than a mile from the airport and highway exit. However, this is no traditional airport hotel. There are more than runways close to this Newport News hotel. The nearby Hampton Coliseum always has something fun happening, and is an excellent choice for a little recreational fun.

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Reviewer score 3.5 out of 5
Reviewer score 3.4 out of 5

BEST WESTERN PLUS Newport News Inn & Suites Rooms

1 KING BED
1 KING BED,NSM,HISPEEDNET,2ND BD SOF,MINISTE,MICRFG,FULL BREAKFAST
1 KING BED
1 KING BED,SMK,HISPEEDNET,2ND BD SOF,MINISTE,MICRFG,FULL BREAKFAST
2 DOUBLE BEDS
2 DOUBLE BEDS,NSM,HISPEEDNET,3RD BD SOF,MINISTE,MICRFG,FULL BREAKFAST
2 DOUBLE BEDS
2 DOUBLE BEDS,SMK,HISPEEDNET,3RD BD SOF,MINISTE,MICRFG,FULL BREAKFAST
2 QUEEN BEDS
2 QUEEN BEDS,NSMK,STNSUITE,SOFABED,HISPD,MICRFG,FULL BREAKFAST
1 KING BED
1 KING BED,MOBILITY ACC,BATHTB,SOFBD,MINSTE,NSMK,FULL BREAKFAST
1 KING BED
1 KING BED,MOBILITY ACC,ROLLSH,SOFBD,MINSTE,NSMK,FULL BREAKFAST
2 DOUBLE BEDS
2 DOUBLE BEDS,MOBILITY ACC,BATHTB,SOFBD,MINSTE,NSMK,FULL BREAKFAST

Amenities

  • Free breakfast
  • High-speed internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Free local telephone calls
Elevators
Ice machine
Activities
Outdoor pool
Exercise gym
Fishing
Dining
Free breakfast
Coffee maker in room
Services
24 hour front desk
Business center
Guest laundromat
Security
Wake-up service
In-Room Safe
FAX
Conference facilities
Gift shop
Copy service
Internet
High-speed internet
Parking
Free parking
Outdoor parking
Accessibility
Accessible facilities
Wheel chair access
Room
Television with cable
AM/FM alarm clock
Free newspaper
Hairdryer in room
Microwave
Sofa bed
Electronic door locks
Ironing board

Dining

Manhattan's
1 mile(s) from Manhattan's, Deli, 10:00 a.m. to 10:00 p.m. closed Sunday
Cheddar's
1 mile(s) from Cheddar's, American, 10:00 a.m. to 11:00 p.m.
Samuri
Adjacent to Samuri, Japanese, 10:00 a.m. to 10:00 p.m.
Ruby Tuesdays
2 mile(s) from Ruby Tuesdays, American, 9:00 a.m. to 11:00 p.m.
Outback Steakhouse
Across the street from Outback Steakhouse, Steakhouse, 10:00 a.m. to 11:00 p.m.
Chic-Fil-A
.4 mile(s) from Chic-Fil-A, Fast Food, 10:00 a.m. to 11:00 p.m.
Wendy's
Adjacent to Wendy's , Fast Food, 6:00 a.m. to 1:00 a.m.
Don Pablos
Across the street from Don Pablos, Mexican, 4:00 p.m. to 11:00 p.m.
Starbuck's
.5 mile(s) from Starbuck's, Coffee Shop, 9:00 a.m. to 11:00 p.m.
Cracker Barrel
Adjacent to Cracker Barrel, American, 6:00 a.m. to 11:00 p.m.

Hotel Policies

Check-in:
02:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (63)

Ratings and reviews for BEST WESTERN PLUS Newport News Inn & Suites

Overall score

3.7 / 5
5.01.0
63 out of 63
Amenities:
3.6
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4.2
Value:
4

84% would recommend to a friend.

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Review of BEST WESTERN PLUS Newport News Inn & Suites

Reviewer score

4
5.01.0
bggb
Business
Marietta, OH
Aug 23, 2012

Business trip with sight-seeing.

The room was pretty good, but the wireless internet is not "high-speed" and was intermittent. Breakfast was plain, but filling and started the day off well. The bed was comfortable. Able to get to most spots in Newport News easily from the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of BEST WESTERN PLUS Newport News Inn & Suites

Reviewer score

3
5.01.0
aud wife
Business
Chattanooga, Tn
Aug 7, 2012

Family Reunion

Great location to highway and to food! Pool was located outside which was nice!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Shopping tip: Short walk from hotel

Big mall about a 10 minute walk across the street from mall.

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Review of BEST WESTERN PLUS Newport News Inn & Suites

Reviewer score

5
5.01.0
sbowoman
Business
Fredericksburg
Aug 2, 2012

Just what I needed

Nice clean room. . Great breakfast. Big room, updated bathroom. Close to everything!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of BEST WESTERN PLUS Newport News Inn & Suites

Reviewer score

4
5.01.0
happy traveling mom 1234
Business
Indpls, IN
Jul 30, 2012

Convenient location

Best Western was a fine hotel - rooms were clean and spacious. The location was great - lots of food choices nearby, both fast food and restaurant style. Also, good shops and a mall there too. Not a glamorious hotel - but very convenient.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: In Hotel

Each room had a microwave and refrigerator.

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Review of BEST WESTERN PLUS Newport News Inn & Suites

Reviewer score

4
5.01.0
Sissalina
Business
Staten Island, New York
Jul 6, 2012

Good experience overall.

We were very pleased with the room. It had a sitting area complete with a pull out bed and overstuffed chair. We had friends over and we were all sitting comfortablly in the room. Fridge, microwave and cable; the room had everything we needed and the kingsized bed was super comfy. Centrally located to all the attractions for a great price. Would definitely recommend this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Look for coupons to local attractions in hotel lobby and various fast food locations.

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Review of BEST WESTERN PLUS Newport News Inn & Suites

Reviewer score

3
5.01.0
.Joe.
Business
Long Island, NY
Jun 25, 2012

A bang for your buck

Good location, the highway is a traffic light away.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Water Country USA. Vanishing point is a great ride

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Review of BEST WESTERN PLUS Newport News Inn & Suites

Reviewer score

3
5.01.0
jijohnson79
Business
Elizabeth City, NC
Jun 24, 2012

Ok for the money I guess.

We stayed at this hotel for 4 nights during our recent vacation to the Williamsburg area. All the kids could talk about before we arrived was swimming in the hotel pool and getting in the hot tub. Major disappointment in that department. The pool water was green, and the pool looked like it hadn't been cleaned in weeks. When we tried out the hot tub, the water in the so called "hot" tub was luke warm at best. The room was generally clean and well kept. We did see a huge roach run across the floor the first night we were there, but never saw it again, so I suppose that wasn't a huge issue. The wall a/c unit had been modified to run through a wall thermostat that only wanted to work about half the time. When I called about it, the guy came in and basically just kept pressing the buttons over and over again until the thing responded. I decided not to press the issue, and I just pushed the buttons 1,000 times if I wanted to adjust it. Basically, I just dealt with it. The breakfast was a nice perk. Waffles, eggs, bacon, sausage, biscuits and gravy, cereal, and all the regular pastries were available in the lobby every morning. The quality of the food wasn't the best, but for free, it was definitely good enough. Hotel staff was very helpful and polite every time we had to deal with them. I was slightly disappointed with the hotel, but realistically, after spending 4 nights there, and taking into consideration that it only cost me $79 a night, it was ok for the money. No way would I spend any more than that to stay here though. I won't recommend this hotel to anyone, and I probably won't stay there again, next time I'll spend the extra couple bucks and stay someplace where my kids can actually use the pool and hot tub. But if you're happy with an "ok" hotel that won't cost you an arm and a leg, this place is ok I guess.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

High Tide Bar and Grill at Riverwalk Landing near the Yorktown Battlefields, hands down the best food I've ever eaten. A little pricey, but worth every penny.

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Review of BEST WESTERN PLUS Newport News Inn & Suites

Reviewer score

3
5.01.0
IT Samuri
Business
Richmond, VA
Jun 22, 2012

Overnight Business Stay

The hotel itself was fine. My room was comfortable. The staff was friendly and helpful. I got up the next day well rested. Unfortunately, the internet was so slow it was awful. I could barely read email on line. If I surfed from one site to another, or even one webpage to another, the browser would either time out or take a minute or more to load another page. I spoke with staff about it and they were nice enough, but couldn't fix it.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

If you're sick of dealing with traffic, Wendy's is so close to the hotel, you can walk there in 2 - 3 minutes.

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Review of BEST WESTERN PLUS Newport News Inn & Suites

Reviewer score

1
5.01.0
Caleh100
Business
Fulton, NY
Jun 17, 2012

Please, please do NOT stay here

This was by far the worst trip of my life. If I had not carpooled down, I would have left early. As a matter of fact I did attempt to rent a car and drive back alone. The room smelled like beer (think frat house), the hallways smelled like cigarettes (even though I was in a non-smoking room) and the staff was awful. Not once was I welcomed to the hotel or thanked for my stay. As a matter of fact, when I first arrived, I had to wait 10 minutes. The front desk had a sign that said "Will be back in 15 minutes." After the 10, a woman came out of the bathroom. She didn't apologize for the wait. I also found a staff member, very casually dressed, having a personal conversation on her cell while sitting on the lobby couch. I had to wait a minute to tell her that my room door didn't shut right. I found it open after housekeeping had come in. I actually found it open a few times that week. The pool was down and the staff kept making excuses (it was EVERYONE's fault but the hotels). I was there 5 days and it was down all 5. The laundry facilities were also out of order. A door to get into the hotel didn't work. When I went to use the lobby bathroom before leaving, the toilet was clogged. The fountain out front and hot tub didn't work one day. Speaking of the "hot tub" it was actually around the same temperature as I imagine the pool would have been had I been able to swim in it. The cigarette butt holders were overflowing. I actually sobbed hysterically about 3 days into the trip because it was so awful but, as I said, I had car pooled and I couldn't just switch hotels (I also couldn't afford to!). When I spoke to Best Western Customer Service, they were the most UNACCOMMODATING bunch of "customer service reps" I have ever spoken to. They again made me sob hysterically. I completely admit that I get emotional over things, but this was taking it to a new extreme. I will never, ever, in my life forget the terrible things Best Western did to me and the awful experience I had in this hotel. I will never, in all the years I have left on earth (I am only 25!) give a Best Western Hotel one more penny of my hard earned cash. I will pay any amount more to avoid one of their hotels. In fact, I would rather just call off a vacation than stay in a Best Western again. I literally hate them that much. Please, don't make the same mistake I did. Have a happy trip and stay ANYWHERE else.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

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Review of BEST WESTERN PLUS Newport News Inn & Suites

Reviewer score

4
5.01.0
Ed win
Business
Florida
Jun 12, 2012

Great bang for buck

Great location great price very clean nice staff room was clean and cozy will use this hotel again

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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