$65 Avg/night
Rate based on Check-in: Aug 1, 2015 Check-out: Aug 2, 2015

Extended Stay America - Richmond - West End - I-64

2 stars
View map of 10961 West Broad St, 10961 West Broad St, Glen Allen, VA 23060

Hotel Overview

Reviewer score
2.9
out of 5
19 reviews
not bad

I stayed for business and it was good besides no quarters available to wash clothes with at front... See full review

  • davidkjohnson
  • Apr 6, 2015
out of town getaway

The room was very clean And the location was perfect. I will stay again See full review

  • derrick p.
  • Jan 5, 2015
At Extended Stay America, only 14 miles from Richmond, guests find a friendly home away from home whether they stay a day, a week or a month. Fully equipped kitchens in each of our 142 spacious suites, free grab and go breakfast, and onsite laundry facilities offer guests freedom and ease, while free WiFi and flat screen TVs with premium channels allow both work and relaxation. Savvy business and leisure travelers alike find our hotel the convenient, affordable, smart choice. …Hotel requires a valid credit card on file upon check in for incidental charges or damages to guest rooms. If no valid credit card or guest is paying cash, a cash room deposit in the amount of 100USD per stay per room is collected. After satisfactory inspection at check out, room deposit will be refunded. Refunds over 100USD will be refunded by check within 14 days of departure.

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Reviewer score 2.6 out of 5

Extended Stay America - Richmond - West End - I-64 Rooms

Deluxe
DELUXE STUDIO-KING BED
Standard
STUDIO-QUEEN BED
Standard
STUDIO-QUEEN BED
Studio
STUDIO-2 QUEEN BEDS

Amenities

  • High-speed internet
  • Free parking
  • Pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Pet friendly
Free local telephone calls
FEMA approved
Activities
Pool
Fitness center or spa
Exercise gym
Children's activities
Golf
Tennis
Play ground
Racquetball courts
Boating
Fishing
Dining
Continental breakfast
Coffee maker in room
Meal plan - continental
Services
24 hour front desk
Maid service
Security
In-Room Safe
Internet
High-speed internet
Parking
Free parking
Parking
Accessibility
Accessible facilities
Accessible rooms
Accessible parking
Room
Television with cable
Radio
Telephone
Kitchen
AM/FM alarm clock
Desk with lamp
Heated guest rooms
Hairdryer in room
Microwave
Temperature control
Electronic door locks
Iron
Ironing board
International direct dial
Sprinklers in rooms
Bath tub

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Extended Stay America - Richmond - West End - I-64

Overall score

2.9 / 5
5.01.0
19 out of 19
Amenities:
2.5
Cleanliness:
2.8
Hotel staff:
3.6
Comfort:
3.2
Location:
3.8
Value:
3.2

53% would recommend to a friend.

Sort by:
Review of Extended Stay America - Richmond - West End - I-64

Reviewer score

4
5.01.0
davidkjohnson
Business
Ronda
Apr 6, 2015

not bad

I stayed for business and it was good besides no quarters available to wash clothes with at front desk. Besides that it was nice and quiet.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

Review of Extended Stay America - Richmond - West End - I-64

Reviewer score

4
5.01.0
derrick p.
Business
N/A
Jan 5, 2015

out of town getaway

The room was very clean And the location was perfect. I will stay again

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Extended Stay America - Richmond - West End - I-64

Reviewer score

2
5.01.0
Road trip to SC
Business
Charleston, SC
Apr 30, 2014

Average Room

Front desk staff not present upon check in. Used phone to get in touch. We were "upgraded" to a suit, which was fine at best. It was just a place to sleep on a long road trip, but the bathroom didn't seem particularly clean. The couch had some stains. Certainly wouldn't stay again, but you can't expect much from a cheap hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
4
Comfort:
2
Location:
3
Value:
2
Trip purpose:

Business

Review of Extended Stay America - Richmond - West End - I-64

Reviewer score

3
5.01.0
Nana Carolynn
Business
Lexington, NC
Mar 3, 2014

One night to visit family

Hotel was available and conveniently located so that we could visit family at the International Learning Center.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Shopping tip: Short drive from hotel

Convenient for shopping at Shortstump and the ILC.

Review of Extended Stay America - Richmond - West End - I-64

Reviewer score

1
5.01.0
Patrick Frequent Flyer
Business
Richmond VA
Jun 20, 2013

No no no

Checked in around 10 PM - the lobby door was locked. Eventually the night auditor came around to let me in. The room (#373) had an odd smell. There was a dead cockroach in the bathroom. The tub wasn't clean. There were few towels and ZERO coffee cups. The hallways were unkempt. There was no answer at the front desk when I called for the internet code.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Dining tip: Short drive from hotel

Mama Cucina! Order the Shrimp and Proscuitto.

Review of Extended Stay America - Richmond - West End - I-64

Reviewer score

2
5.01.0
Jack from Pa
Business
State College,Pa
May 20, 2013

Overnight stay

Staff only available until 11pm, curtains were hanging crooked & could not be closed fully. The phone did not have a dial tone.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

Review of Extended Stay America - Richmond - West End - I-64

Reviewer score

4
5.01.0
Grandpa d'Amerique
Business
N.C.
Apr 28, 2013

Quick visit

I just needed a basic clean, quiet room with frig & furnished kitchen area located near the several Glen Allen places I needed to visit. This was ideal for me. At check-in the front desk staff person was very helpful answering my questions.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Extended Stay America - Richmond - West End - I-64

Reviewer score

4
5.01.0
SHORTY ONE FOURTY
Business
Columbia, Virginia
Jan 19, 2013

good

experice was good, service from front desk was very professional, would tell family and friends that this is a nice place to stay.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

ACAC GYM

Review of Extended Stay America - Richmond - West End - I-64

Reviewer score

1
5.01.0
unhappy at Homested Innsb
Business
Chesapeake, VA
Apr 23, 2012

Where do I begin...

Looking at the picture online gave me the impression that this was at least a decent hotel to stay in for one night. Upon arriving, the outside of the hotel looked okay, but could have used some work. A storm was coming so I overlooked the landscaping and abundance of insects flying around, as well as the dirt & debris on the sidewalks. The staff was friendly, very easy to check-in. When I went to my room, OMG. The non-smoking room I had requested smelled stale of cigarette smoke, old and moldy. The comforters were stained with OMG (can't say here). I pulled the comforter back and OMG, there was already hair in the bed sheets, and it wasn't mine. The place needs to be disinfected, deodorized, renovated and updated. I would't stay in that place if they paid me triple the amount I paid to reserve it. Do yourself a favor...keep looking. This hotel should be down graded to a zero star hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
4
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Review of Extended Stay America - Richmond - West End - I-64

Reviewer score

1
5.01.0
Anonymous
Business
Portland, OR
Mar 25, 2011

Disappointed Guest

I'm a single woman and they put me on the backside of the far building. They gave me a room on the second floor with a broken security lock and I then requested a room with a working security lock; they gave me a room on the ground floor. The room was not clean. The tub was dirty and had a moldy shower curtain. There was no fan in the bathroom and the bathroom and kitchen floors were sticky. The microwave and refrigerator needed a good cleaning. The bed had cheap itchy sheets and creepy pillows. You could hear people upstairs and the last night I was there it was really loud. That morning when I went to my rental car and there was a burnt down cigarette butt on the hood of the car. The front desk said, sorry about that. I was happy not to spend another night there.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

Dining tip: Short drive from hotel

If dining in sanitary conditions are important to you don't dine in your room.

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