Best Western Glen Allen Inn

This is definately not a 3-star facility. The location is poor in a poorer neighborhood, The hall carpet needs to be cleaned but the room was clean. The breakfast was OK.

Very well decorated. I checked in and despite having prepaid and having my reference #, it still took the manager over 15 minutes just to check me in (keep in mind I had a restless, tired 3 year old waiting#. Then he answered the phone, and while he was still on the phone he handed me my keys and gestured to me that I was good to go. He never told me what room i was in, so I just went off the room # written on the holder for the key cards. Room # was writen so poorly that I ended up in the wrong room. Went back downstairs and he #the mgr# tried to blame me by saying that he told me my room # #which he did not because he was on the phone w/ another customer#. Get into the room #nice BTW# and there was a screaming baby right above us, and someone who's TV was so loud that i could hear every word of the pgm they were watching, despite having my own TV on #at 10 PM no less#. I called the front desk and asked them to engage w/ the people in the room to ask them to turn it down #I was already in PJs and my son was asleep). Finally ended up being moved to a room down the hallway after calling the front desk an additional 3 times. Had to move my belongings and my 3 yr old at 11PM, but the mgr did come up to bring me the key and open the new room. As I walked by I realized he'd been calling the wrong room, but was too tired to do anything but move into the new room and get some shut eye. I would absolutely never stay here again or recommend anyone else do either.

check-in was a long process took forever; I had a handicapped room and had to walk quite far; room temperature was hard to manage; toilet was small and hard to get up and down on as a handicapped person; remote didn't work and I called and they said come to the desk, I said it was too far to walk and would drop it off on my way to dinner; t.v was great; bed was comfortable

The best part of the hotel was the cleanliness and room size. The first day clerk was so nice but the second day was not as nice. We had a toilet that needed plunging and the first day the woman came up with a plunger and handled it. The second day I called down and the front desk clerk said to come and get the plunger. When I went down, it wasn't there and we never got to plunge our toilet and use it anymore. Also, the breakfast waffle mix ran out, the muffins and eggs were gone1/2 hour before the end of the posted breakfast hours and my daughter did not get much breakfast. So-so visit.

Easy to find it, clean and staff was friendly. Just a couple of things that I hope it will help for next traveler around: - Waffler maker was broke the day after we arrived, never was replaced, then we have to go outside to get wafflers, big thing in VA , for what I have heard. - Hair dryer in room was not working, replcaed the day after. - Dirty sheets last day we stayed, new set of sheets were provided.

This was a convenient place to stay on our way to a wedding in Richmond. Very nice staff. Biggest complaint was that room had a lingering smoke odor, and was supposed to be non-smoking.

I was disappointed to find that the hallways reeked of cigarette smoke. Everything else was okay, but the smell of stale smoke would keep me from going back. Sorry can't recommend this one.

During our Stay at the Best Western in Glen Allen, VA, we had courteous front desk service and complimentary cookies, in addition to the bargain rate and perfect location. Our room was clean and spacious as well. The hallways smelled like smoke, but once in my room, no odor was noticeable.

We were upgraded to a king suite because the double was sold out. The size was great, the bathroom was spacious. However, there were blood spots on two of the pillows. Not feeling comfortable with the cleanliness of the sheets, I asked for all the sheets to be changed. I was questioned if the other sheets were dirty. I told him I hadn't checked but would rather they be changed altogether. He said it would take a while because he was alone manning the front desk. We left for drinks and food, came back 1:40 later, and the sheets had not been changed. There was another worker at the front desk, so clearly there was backup. When we called again, we were again asked if all the sheets were dirty, again we informed the front desk that I wasn't going to check and I didn't care I wanted the sheets changed. Needless to say, I was not happy. The front desk associate was not happy having to come change the sheets, and complained that cleaning staff didn't work overnight.

The hotel was easy to find as the road sign was easy to see. We arrived early and didn't have to wait for our room. The hotel is new and extreemly clean. There were sever resturants a short drive away. The complimentrary breakfast was good