Great hotel had everything we needed! I can't believe we never booked it! See full review
Kimberly fancy nancy
Aug 13, 2014
The suite room is large with a comfortable bed, mini-kitchen, and a sitting area. Pans and utensils... See full review
Mar 24, 2014
The MainStay Suites by Ft. Sam Houston is minutes from San Antonio Military Medical Center and Ft Sam Houston, minutes from the historical downtown area Riverwalk, Toyota Field, STAR Soccer Complex. Guests must be 21 years or older to book a room. Hotel will authorize credit card 24 hours prior to arrival. A 200.00 USD deposit is required for all cash-paying guests. All 3rd-party guests must have a valid credit card at check-in and the hotel will authorize 150.00 USD to the credit card or a 200.00 USD cash deposit will be required at check-in. There is a 150.00 USD fine for smoking in room. Housekeeping is provided on Tuesday, Thursday, and Saturday. Lobby will be undergoing renovation until August 31, 2014. The swimming pool is now open.
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Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Overall, this hotel is convenient, clean, and comfortable. However, if it hadn't been for the housekeeping staff our stay would have been ruined. We had 2 rooms. One of the rooms was absent both TVs. We asked the front desk staff and they said one
would be installed by the time we came back from our outing. Well, it wasn't. Another person was at the front desk at this time. When we called down to ask about it, she replied that they had a TV but no one to bring it up. We asked if we could move one TV from one room to our other room. She replied with these exact words. "No, and if you are not happy with our hotel I would be more than happy to check you out and you can stay somewhere else". My reply...What are you talking about? Then she repeated her statement. Was this girl on drugs? I don't know but, she was completely out of line. We asked a simple question and was verbally attacked. WE then asked to speak to a supervisor and she said "You only have me, they are all out of town". The housekeeping team was in the hallway and we asked them if they could help us with our situation. They replied "Of course, let me go get a cart so we can move it". They also told us that they weren't suppose to rent out the room because both TVs were missing. I'm not going to hold the entire hotel accountable for this one employee's lack of judgment. I have never been treated so rudely. She could have said "We are so sorry for your inconvenience and I will try......" Anything would have been better.