Hotel Contessa Riverwalk

We stayed on the riverwalk sidek, 10th floor for one two days and one night. The suite was perfect with a couch in the living area, which was very relaxing even though the TV remote did not work. The TV worked manually which was just fine as we really were not interested in the TV, just wanted some nice background music. There were no channels for music... plenty of movies on deman. We spent time on the couch recalling 43 years of marriage and how we had been blessed. We found the bedroom very confortable, but again the TV nor the clock radio had much for romantic music. We were up high enought that we left the drapes open most of the evening which made for a very romantic setting with the lights out. After dinner we came back to our room and wanted to go up the the rooftop for a late night swim, but did not seem to find time enjoy it. It looked real inviting. Really this anniversary was the best ever and actually better than our honeymoon.....

This is by far the best deal for the money I've ever spent on a hotel anywhere in the past 2 years! Huge room, great staff, right on the riverwalk...I really couldn't ask for better.

The staff was very professional and courteous as one would expect. I was very pleased with the location straight down from the convention center and in the center of all the action on the river walk. The amenities in the hotel were very nice, the rooms were fantastic and exceeded my expectations and I have designed hotels in the past so know what is out there. I would not hesitate to recommend this hotel to anyone doing business downtown and would like to feel at home away from home, yet have all the advantages of not being at home!

Listen, if you're going to pay for a high-end hotel experience in San Antonio, then do yourself a favor, DON"T use this hotel! Don't get me wrong, the physical building IS high-end, a potential 5-star. However, the management/staff is NOT!! Not by a long shot! 24 delay in responding to a request to fix the TV!! Dishes in the hall, staff walked by all-day!! Room not made up until I complained that EVENING! ETc., etc., etc. Then to top it off, the desk clerk screwed up my reservation and instead of posting my final bill against my travel voucher they billed me direct to my debit card!!! Screwup after screwup! You can get this kind of service at any motel, etc for a whole lot less money! Still waiting for ? to respond to my inquiry! Never again!

First of all I would like to say I wish I could rate this hotel higher. It has all the trappings and capability to be a 5 star hotel, BUT it's not! Not even close! The difference between a 5 star and a 4 or lower hotel is in the details! The staff here is not well-trained and the managment followup on customer generated issues is very poor. For instance, after unpacking in my room I found neither of the two Televisions would work. I called the front desk and was told they would take care of it. I made another call a couple of hours later and another call the next morning before the maint. guy arrived that AFTERNOON to change the remote controls batteries. My room was NOT made up that day and was only attended to when I went to the lobby and spoke to the concierge about it that evening. I spoke to him because he stated there was no manager on duty. To his credit, he did get housekeeping to take care of it within the hour!! Little things - Like noticing that room-service dishes stayed in the hallway all day while numerous staff walked by. Now, I will say the hotel rooms are VERY NICE but just expect any human touch of service here because you won't get it!

It's hard for me to agree that this hotel is a 4 star hotel. The room did not feel clean at all. The carpet seemed flithy and I did not want my 2-year old to walk around barefooted. Bathroom needed renovation and the entire room had an unpleasant stale scent that just would go away with air freshener. Location is ok but not in the heart of Riverwalk. To get to the major restaurants, it's a bit of walk.

I stayed at the Contessa because the conference hotel was too big and too expensive. The rooms are all luxurious 2 room suites with views of the city or the lovely riverwalk.The Convention Center was only a 5 minute walk away, and everywhere there are restaurants, and great architecture, including The Alamo within a few blocks. The hotel has a fantastic bar with tables along the riverwalk, and their Ramblas Restaurant is fantastic. There is a rooftop pool with cabanas! And a relaxing full service spa completed my experience.