Holiday Inn DALLAS-RICHARDSON

My stepson and nephew have celebrated their b-day at this hotel for 3 years and we've never had any issues. This stay was absolutely horrible. The indoor pool was ice cold (we've stayed there in early April before and never had this experience). The kids couldn't swim. They were incredibly disappointed. I tried to get a refund and find another hotel where the boys could swim,but was told to call back at midnight and they couldn't guarantee a refund but would go ahead and book (and charge me) another room. I declined. In the past, kids ate free but not this time! To top it off, there was no wi-fi so the kids couldn't play on their tablets while in the hotel room due to being unable to swim. When my husband called the front desk to get a number for Pizza Hut they kept him on hold for 5 mins. And we finally called information. This will be our last stay.

We have stayed in this hotel when visiting family in Garland. This is our 8th year. The wait staff for the very good breakfast buffet is very good. The front desk staff are your and appear to be inexperienced in customer service.

We stayed for 3 nights while visiting a sick relative who was at home. The motel is conveniently located close to the home. Due to the circumstances,

We decided to eat in the hotel for breakfast one day out of the week, what a mistake. The best I could say is that it filled my stomach. Very bland overall.

We were in town to attend the OU/Texas game. The hotel is conveniently located close to a Dart stop and there's a parking lot for the car.

Food could have been better, buut staff very nice and helpful. Could tell that the room I had needed a facelift.

We stayed at this hotel b/c my sister had booked her room here. It was a beautiful hotel at first glance. When we checked in the attendant was hesitant and took some time before he got up and came to help me check in, i was the only one there. After a long day out and about we come back to our rooms and our key card doesn't work. His explanation was that either our phone or credit cards demagnetized it. NO apology, didn't seem to care at all. My sister who was across the room from us had to go back a 2nd time to get her key fixed. Again no apology... just said don't keep it near your phone. cold air coming in through the wall heater... you could tell it had been a run down hotel. The "bar"/restaraunt closed early so we had to go out to have drinks. The pool area was beautiful but do to the poor service would not stay again. I'll spend the extra money and go to the Hyatt.

We arrived for a late check-in, their computer server was down and the clerk was very friendly and got us checked in the old fashioned way. He had to run to the rooms, check to see if they were empty and clean then run back down stairs to get us checked in. He was very friendly and apologetic for the issues.

We used it for a place to sleep, really and that was about it. We really thought it was beautifully appointed and the room was fantastic. Our room view was not good and the noise was more than I had hoped it would be. We were right on top of US 75. Ask for a back room where I am sure you will hear less traffic. We will stay there again on our next house hunting trip to Richardson!

The staff was friendly and helpful. We felt that we received a very good value for the cost and will certainly go there again.