Hotel Overview
Nice stay
The staff was helpful and friendly. The location is great; next to airport and plenty of good food...
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-
Thomas
- Mar 12, 2010
McAllen overview
Rooms clean, great location, Quiet, Hotel met and exceeded expectation
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-
Ken
- May 11, 2009
Hotel Map
- Area description
- Business district
Amenities
- 24 Hour Front Desk
- Air Conditioned
- AM/FM Alarm Clock
- Audio Visual Equipment
- Bus Parking
- Conference Facilities
- Cribs Available
- Data port Available
- Desk with Lamp
- Exercise Gym
- Express Checkout
- FAX
- Fitness center
- Free Local Telephone Calls
- Free Newspaper
- High-speed Internet
- Ice Machine
- Internet Access
- Ironing Board
- Jacuzzi
- Meeting/Banquet Facilities
- Outdoor Parking
- Outdoor Pool
- Over Sized Rooms
- Pool
- Rollaway Beds
- RV or Truck Parking
- Security
- TV Remote Control
- Vending Machines
- Wake-up Service
- Wheel Chair Access
Hotel Policies
- Check-in:
- 03:00 PM
- Check-out:
- 12:00 PM
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Guest Reviews (7)
Ratings and reviews for Wingate by Wyndham McAllen
- All travelers (7) 3.3 / 5
- Business (4) 3.8 / 5
- Couples (1) 5 / 5
- Families (1) 1 / 5
- Friends (1) 2 / 5
- Amenities:
- 3.7
- Room cleanliness:
- 4.1
- Hotel staff:
- 4
- Room comfort:
- 3.9
- Location:
- 4.9
- Value:
- 3.3
71%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would not recommend
jpedroza
AC not working
Hotel was overwhelmed by the holidays. At first they sent us to a dirty room, and later to a room where the AC was barely functioning.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 2
- Hotel staff:
- 5
- Room comfort:
- 1
- Location:
- 5
- Value:
- 1
Reviewer score
Would recommend
Thomas
Nice stay
The staff was helpful and friendly. The location is great; next to airport and plenty of good food close by.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 3
- Location:
- 5
- Value:
- 4
Trip purpose:
Business
Reviewer score
Would recommend
Ken
McAllen overview
Rooms clean, great location, Quiet, Hotel met and exceeded expectation
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Trip purpose:
Business
Reviewer score
Would recommend
Homero
Excellent ubication
TheWingate by Wyndham - McAllen, McAllen, Texas was near from store and airport, but far from restaurants.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 4
Trip purpose:
Business
Reviewer score
Would recommend
Jim
Very friendly people at front desk.
My brother, his wife, and two small children met us at the hotel to visit. The young lady at the front desk kindly let us use the waiting area for about an hour and asked if we needed anything to make us more comfortable. Another staff member offered to take a picture of our family so we could all be in the same picture. They made a very special time even better.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would not recommend
donald
Beware of the staff!!
Overall the hotel is very nice and the location is even better (virtually on the mall parking lot). Maybe this was an isolated case but my experience was horrible. I tried checking in at 2 pm (2 hours after the standard check-out time) but the person in charge asked me to come back at 3 pm because there were no rooms available. How could that be? Anyway, I had to wait for another 2 and a half hours until the room was ready! Ok, the rooms are nice, no trouble with that. Only thing i noticed was a loud clicking sound coming from the AC. I called and asked them to fix it (no rush, as I was going to the mall for the rest of the day). Of course when I came back after a long day the sound was still there, so I called again. A tech guy fixed it again. It only went away for 15 min, so I had to live with it for the rest of the night, waking up every couple minutes. In the morning I went to complain (not to ask for a refund or anything, just to explain the situation so they could fix it before the next guest). The manager , was very rude about this, he started out saying that the problem had been fixed and that the logs state the problem was solved twice. I explained he was right but the problem came back, he kept on saying that the problem was fixed. My god this guy was the worst manager i've meet in my entire life. His tone, his way of handling the situation, everything. All I was looking for was the normal we're terribly sorry for the inconvenience that it!!!! The broken AC was probably just back luck, but the lack of true customer service was very unprofessional.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 1
- Room comfort:
- 4
- Location:
- 5
- Value:
- 1
Reviewer score
Would recommend
Krissa
Great location/Great staff
I was very pleased with the location of the hotel as it is very close to the airport. The staff was very friendly and accomodating.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Trip purpose:
Business
Shopping tip:
Short walk from hotel
La Plaza Mall
Change search
Hotel Map
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