BEST WESTERN Palms Hotel & Suites

3 stars
6015 45th Street, Lubbock, TX 79407-3705
Hotel Overview
Reviewer score
3.4
out of 5
51 reviews
Nice stay

The hotel was clean and the staff was pleasant. Will stay here again See full review

  • Emser
  • Jun 30, 2013
Quick and Easy Except for Billing

Stayed overnight to drop off grandkids and return home next day. It had typical morning fare,... See full review

  • BikerGramps
  • Jul 8, 2014
Welcome to the BEST WESTERN Palms Hotel & Suites! Everything's bigger in Texas, including the southern hospitality that has made our Lubbock Texas hotel a guest favorite. When you stay at our hotel in Lubbock, TX, you are just minutes from South Plain Mall for some great shopping. Whether you need to quickly get to Texas Tech University for graduation or Covenant Medical Center to visit a loved one, a great location makes things a little easier. We are located close to Main Event, and many of our guests choose us because they want fast, easy commutes. An indoor heated pool, hot tub and dry sauna is the perfect go to spot for our Lubbock hotel guests who want to relax. There's plenty of truck parking available, and adjoining rooms are great for larger groups or families. Close to shopping and dining, everything you need for a great vacation or road trip is a few minutes away. Our friendly staff members are happy to give you tips and recommendations on must see attractions, the best boutiques and fine dining in town. From the Main Event to the Civic Center, special events are always happening near our Lubbock hotel. Spend the day at Water Rampage for a thrilling getaway with the kids, or slip away to homecoming at the local university. We regularly host students and their families as well as visiting professors in town for an extended stay. Whether you are here for a weekend or a semester, depend on us to provide you with the service and quality you expect with the BEST WESTERN brand. Regular business travelers include employees of Wells Fargo Co., GoFrac®, Bayer Science Corp. and Covenant Medical Center. Luxury bedding and spacious, quiet rooms are ideal for workers in town for business. You will have the peace you need to get those reports taken care of, and a dip in the revitalizing pool is just what you need after a busy day in the office. Book your stay at the BEST WESTERN Palms Hotel & Suites today.

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BEST WESTERN Palms Hotel & Suites Rooms

2 QUEEN BEDS
2 QUEEN BEDS,MOBILITY ACC,COMMASSIST,BATHTUB,NSMK,FULL BREAKFAST
SUITE-1 KING BED
SUITE-1 KING BED,NSMK,PRES,LIVING,FULLKT,FLATSC,FULL BREAKFAST
SUITE-2 QUEEN BEDS
SUITE-2 QUEEN BEDS,MOBACC,COMAST,BATHTB,SOFA,MINSTE,NSMK,FULL BREAKFAST
SUITE-2 QUEEN BEDS
SUITE-2 QUEEN BEDS,NSMK,PRES,LIVING,FULLKT,FLATSC,FULL BREAKFAST
SUITE-2 QUEEN BEDS
SUITE-2 QUEEN BEDS,NSMK,FIREPL,MICRFG,SOFA,FLATST,FULL BREAKFAST
1 KING BED
1 KING BED,MOBILITY ACC,COMMASSIST,BATHTUB,NSMK,FULL BREAKFAST
SUITE-1 KING BED
SUITE-1 KING BED,MOBILITY ACC,COMMASSIST,BATHTB,SFBD,NSM,FULL BREAKFAST
1 KING BED
1 KING BED,MOBACC,COMAST,WHIRL,ROLLSH,NSMK,FULL BREAKFAST
1 KING BED
1 KING BED,NSMK,BATHTB,FLATSC,COFMKR,IRON,HAIR,FULL BREAKFAST
1 KING BED
1 KING BED,NSMK,WHIRL,MICRFG,FLATSC,COFMKR,IRON,FULL BREAKFAST
2 QUEEN BEDS
2 QUEEN BEDS,NSMK,FLATSC,WIFINT,COFMKR,IRON,HAIR,FULL BREAKFAST
2 QUEEN BEDS
2 QUEEN BEDS,NSMK,MICRFG,FLATSC,HISPD,COFMKR,IRON,FULL BREAKFAST
SUITE-1 KING BED
SUITE-1 KING BED,NSMK,SOFA,FIREPL,MICRFG,FLATST,FLATSC,FULL BREAKFAST

Amenities

  • High-speed internet
  • Free parking
  • Indoor pool
  • Non Smoking
General
Air conditioned
Non Smoking
Free local telephone calls
Ice machine
Activities
Indoor pool
Fitness center or spa
Exercise gym
Sauna
Golf
Game room
Driving range
Steam bath
Fishing
Dining
Coffee maker in room
Services
24 hour front desk
Business center
Express check in
Guest laundromat
Express checkout
Security
Wake-up service
Multilingual
In-Room Safe
Meeting/Banquet facilities
FAX
Conference facilities
Copy service
Internet
High-speed internet
Parking
Free parking
Outdoor parking
Accessibility
Accessible facilities
Wheel chair access
Room
Television with cable
Radio
Kitchen
AM/FM alarm clock
Free newspaper
Hairdryer in room
Microwave
Turndown service
Fire place
Sofa bed
Electronic door locks
Ironing board

Nearby points of interest

  • United Spirit Arena: 3.8 mi
  • Jones AT&T Stadium: 4.8 mi

Dining

Pei Wei
2.50 mile(s) from Pei Wei, bar/lounge, Chinese, open for: lunch, dinner
El Chico
2.00 mile(s) from El Chico, full service, Tex-Mex, open for: lunch, dinner
Outback Steak House
1.50 mile(s) from Outback Steak House, full service, steak house, open for: lunch, dinner, 11:00 a.m. to 10:00 p.m. daily
Chillis
1.00 mile(s) from Chillis, full service, American, open for: lunch, dinner, bar & restaurant
TGI Friday's
2.00 mile(s) from TGI Friday's, full service, American, open for: lunch, dinner, 11:00 a.m. to 12:00 a.m. daily, lounge
Cracker Barrell
1.00 mile(s) from Cracker Barrell, full service, American, open for: breakfast, lunch, dinner, gift shop & american food restaurant
Starbucks
0.05 mile(s) from Starbucks, snack bar, American, open for, breakfast, coffeehouse
Orlando's
2.50 mile(s) from Orlando's, full service, Italian, open for: lunch, dinner, Italian & bar
On the Border
2.00 mile(s) from On the Border, full service, Mexican, open for: lunch, dinner, 11:00 a.m. to 10:00 p.m. daily
Thai Pepper
2.50 mile(s) from Thai Pepper, bar/lounge, Thai, open for: lunch, dinner, closed Sunday!

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (51)

Ratings and reviews for BEST WESTERN Palms Hotel & Suites

Overall score

3.4 / 5
5.01.0
51 out of 51
Amenities:
3.6
Room cleanliness:
3.6
Hotel staff:
3.8
Room comfort:
3.8
Location:
3.7
Value:
3.5

75% would recommend to a friend.

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Review of BEST WESTERN Palms Hotel & Suites

Reviewer score

3
5.01.0
Texas tech visitor
Business
North Dallas
Sep 1, 2014

Better than motel 6

Pros: free wifi, comfortable beds, and spacious rooms. Cons: walls are all scratched up, carpet, sink, tolelet, shower and tube all look like they are on they're last mile. Food is ok if your starving and won't make you sick. In all this is a cheap place to stay and by the looks of it built to stay that way. I give it to more years and this place will be a dive.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Short drive from hotel

El Chico Cafe is a great place to eat if you head up by the university. Love their apple pies.

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Review of BEST WESTERN Palms Hotel & Suites

Reviewer score

4
5.01.0
BikerGramps
Business
Southern Oklahoma
Jul 8, 2014

Quick and Easy Except for Billing

Stayed overnight to drop off grandkids and return home next day. It had typical morning fare, nothing particularly outstanding, but clean and varied. Staff kept bar open until everyone was served even though it meant extra work. Swimming pool crowd was a little rough. The raised hot tub was a nice touch, but it gave unsupervised kids the diving board they craved. Front desk was unwilling to give me a zero balance statement upon departure and after arriving home found extra charges on my credit card, specifically for lodging that had already been paid. First trip of a considerable number to Lubbock over the last decade that we've had a problem with billing. Highly recommend getting zero balance and scratching out the line "I agree that my liability for all charges is not waived," on ALL copies before signing.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

Furr's for down home cooking, great selection and super staff.

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Review of BEST WESTERN Palms Hotel & Suites

Reviewer score

3
5.01.0
TheBossTiger
Business
NM
Jul 1, 2014

good for just a place to sleep.

I didn't't stay very long. Just long enough to get a few z's in overnight. But it was reliably clean like I'be come to know Best Western.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
2
Value:
3
Trip purpose:

Business

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Review of BEST WESTERN Palms Hotel & Suites

Reviewer score

2
5.01.0
st824
Business
Abilene, TX
Feb 17, 2014

No bath towels....

This was my second stay here. The first one was great, right after it opened. This time, there was no liner in the shower, and no bath towels. Of course, I didn't realize that until I got out of the shower. I was going to take a bath, but their was someone else's hair in the bathtub. I won't be staying here again.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Shopping tip: Short walk from hotel

Gardenridge is right next door.

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Review of BEST WESTERN Palms Hotel & Suites

Reviewer score

2
5.01.0
kevinabq
Business
Albuquerque, NM
Feb 3, 2014

The hotel behind this one is much better

The hotel was dirty, Bathroom had hair all over it. The previous guest's shampoo's were still in shower. Sink had no drain cover and could have easily lost something down the drain. The windows had a draft and the screen had a hole in it. This Hotel for as new as it is was not NEW at all.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
2
Room comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

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Review of BEST WESTERN Palms Hotel & Suites

Reviewer score

2
5.01.0
SC from FW
Business
DFW metroplex
Dec 17, 2013

Graduation

The shower head would not stay up, and water temperature was difficult to adjust. Room could have been cleaner. Wad of hair on the nightstand. No shampoo, only conditioner and lotion in room. Lobby and breakfast are were very nice and clean. Well tended to.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
3
Trip purpose:

Business

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Review of BEST WESTERN Palms Hotel & Suites

Reviewer score

4
5.01.0
chuckandnona
Business
Oklahoma
Jul 28, 2013

Good place to stay when visiting Lubbock

Everything is fine......Cleanness, quietness, No complaints whatever. probably stay there next time in Lubbock.....

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of BEST WESTERN Palms Hotel & Suites

Reviewer score

4
5.01.0
patatsam
Business
Huntsville, Texas
Jul 16, 2013

Great hotel

Easy to get to, very clean and quiet. Staff was really helpful and breakfast was really good for a free breakfast. Will stay here again for sure.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of BEST WESTERN Palms Hotel & Suites

Reviewer score

5
5.01.0
Emser
Business
El pao
Jun 30, 2013

Nice stay

The hotel was clean and the staff was pleasant. Will stay here again

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of BEST WESTERN Palms Hotel & Suites

Reviewer score

3
5.01.0
MaxPwr
Business
DFW
Jun 3, 2013

Nice Breakfast

Had to change rooms due to a plumbing problem. New room was nice however the bathroom had a dirty used bath towel and wash cloth. Had to go back to the desk to get fresh towels and wash clothes since the room had none. Makes you wonder about the linens..... No wiFi during the night but was fixed in the morning. Really nice breakfast.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

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