Royal Sonesta Hotel Houston ★★★★

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$119
avg/night
Rate and special offer based on
Check-in: Feb 19, 2016 Check-out: Feb 21, 2016

disappointed with the amenities and unexpected fees

Would not recommend Mon, Aug 6, 2012
I have stayed in 3-star hotels with better amenities. CRT TVs are not 4-star hotel amenities. Pros: courteous and helpful staff, close to galleria mall, decent fitness center Cons: No free Internet ($10 a day), No free parking ($16 a day for garage and $27 a day for valet), beds are so uncomfortable (polyester sheets/pillows and hard mattress), low room ceilings, CRT TV not LCD, outdated bathroom, Outdoor pool is untidy (bugs floating)

Shopping hint

very close proximity to restaurants and shopping

| Houston, Texas Business

2 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 1 /5
  • Location: 3 /5
  • Value: 1 /5

service

Would recommend Fri, Apr 13, 2012
the hotel was clean, excellent location, servica was outstanding

| mexico city, mexico Family

5 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Stay

Would recommend Fri, Apr 6, 2012
It was a quick in and out, but the hotel was exactly what I needed; great staff, very clean and quiet room, FANTASTIC gym and very close to where I needed to be. I will absolutely stay there again in the future.

| PA Business

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Customer Service?

Would not recommend Fri, Mar 23, 2012
My Louis Vuitton over-sized handbag which contained my personal items, money and clothing had been removed from the room before check-out time. The feeling that I felt when I realized that my personal belongings were missing was quite overwhelming. I immediately went to the front desk and brought this issue to the hotel staff’s attention. I inquired about the whereabouts of my handbag and why were my items removed from the room before check-out time. The front desk attendant confirmed that check-out time was not until 12 pm. However, to my despair, the staff could not provide me a sufficient explanation of what happened to my belongings. As time advanced, the staff became more and more dismissive, rude, and very unapologetic. Despite their unacceptable behavior, I persistently inquired about my belongings. Eventually, the staff located my handbag. However, the overall experience was very disheartening. What really grieved me was how management took every measure to avoid responsibility. This team was so rude with no sense of customer service. I was treated very poorly. They failed to remember that I was the one victimized, yet they unfortunately treated me as if I had committed a criminal act.

| Houston, TX, USA Business

1 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 2 /5
  • Hotel staff: 1 /5
  • Comfort: 2 /5
  • Location: 3 /5
  • Value: 2 /5

Good place to stay with a few improvements needed

Would recommend Wed, Mar 21, 2012
Great place to stay but the need to work on a better way to get from the hotel to your car in the parking garage without having to ride an elevator all the way down to the first floor just to ride another elevator back up to the level where your car is. Also need to inform guests on how to get to the swimming pool/hot tub area without the guest having to ask at the front desk.

| Grand Prairie, TX, USA Singles

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 3 /5

Conference

Would recommend Mon, Oct 17, 2011
Great gym and very friendly staff. Rooms need updating. Otherwise nice place and location.

| Los Angeles Business

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Gold hotel but not extraordinary

Would not recommend Thu, Sep 29, 2011
it is a good, luxury hotel but the staff is not very well trained. On check in they wanted to give me an inferior room and I had to talk to the manager. On check out they tried to charge me the full amount, disregarding the fact that it was prepaid. A lot of problems to rent a small conference room. Apart from this, a good hotel.

Money saver

On sundays there is a free upgrade in Enterprise Rent-a-car

| Mexico city Business

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 1 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 3 /5

Conference

Would recommend Wed, Sep 14, 2011
Decent accommodations. Great gym. Friendly staff. Rooms could use upgrade. Close to all the restaurants and shopping.

Dining

Plenty of options.

| Los Angeles Business

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 4 /5

Better for business travel

Would recommend Wed, Jun 22, 2011
Quiet. Rooms were small and room service seemed limited as compared to my previous stays. Maybe its just better for business travel. But close enought to the Galleria for easy shopping.

| Louisiana Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 3 /5

Fantastic family getaway

Would recommend Wed, May 25, 2011
Shopping No nothing missing I stayed in the same hotel

Shopping hint

The Galleria Mall

| Kuwait Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5