Hyatt Place Bush Intercontinental Airport ★★★

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$80
avg/night
Rate and special offer based on
Check-in: Feb 25, 2016 Check-out: Feb 27, 2016

vacations

Would recommend Thu, Oct 3, 2013
well hotel is very nice a liltle under staff but other than that is a nice place sataff excelete thanks

| los angeles Business

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Breat Business Hotel

Would recommend Fri, Sep 20, 2013
The staff and the amenities were outstanding. Rooms very spacious and comfortable

| VA, USA Business

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 5 /5

Severely understaffed

Would not recommend Sun, Aug 25, 2013
I was surprised to see this particular Hyatt Place was considerably cheaper than the chain's usual prices, but I didn't dwell on it too much when I booked my room. Now I know why their rate is so much cheaper. I love Hyatt Place hotels because they are uniform across the country--you know what you're getting into no matter where you book--except for this Hyatt Place IAH. They only have one driver to make airport runs, mall runs, restaurant drop-offs, etcetera. It took them over an hour to pick us up from the airport, even though every time we called they insisted the shuttle was only 5 minutes away. When the shuttle was finally there, it was too full, so the driver told us we needed to wait for him to drop off guests and pick us up again (probably another 30-45mins). We ended up paying for a cab to get to the hotel. Taking the shuttle anywhere else besides the airport was, logically, difficult. Besides transportation, the hotel was pretty run down. Definitely not as comfortable or well kept as other Hyatt Places. The lobby/kitchen areas were not as clean, and the rooms were unkept. Our beds' comforters were even torn. I'm not sure if the lower price point was responsible for the inconsiderate guests, but it seemed like it. On our first night there were even dogs barking in one of the guest suites all night long. Although the hotel is subpar compared to other Hyatt Place hotels, the staff does what it can to address all issues. They are very proactive and responsive, but unfortunately don't have enough resources. Whomever is in the front desk is attending incoming guests, cooking at their cafe, taking calls from guest rooms, coordinating shuttle runs, *and* even making shuttle runs to the airport as well. Subsequently--and not surprisingly--many mistakes were made (e.g. with reservations, charges, package storage, etc.). Again, the staff was amazing given the context of the hotel's chaos, but the experience was subpar compared to what a Hyatt Place stay is or should be. This IAH hotel clearly needs more than 1 or 2 staff members at the fromt desk simultaneously.

| MN Family

2 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 1 /5
  • Hotel staff: 4 /5
  • Comfort: 2 /5
  • Location: 4 /5
  • Value: 3 /5

aerop

Would not recommend Sun, Jun 23, 2013
it was ok. just a quick stop during the night to take another flight early

| mex Singles

2 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 3 /5

Jist good

Would recommend Tue, May 21, 2013
Just OK for overnight stay between flays. A little too far from the airport.

| Prague Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 2 /5
  • Value: 3 /5

Houston

Would recommend Mon, May 13, 2013
Not a bad experience at all, but not the best location in Houston.

Dining

Eat anywherere Pappas. Many locations.

| Illinois Business

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 4 /5

unexpected delight

Would recommend Tue, Mar 5, 2013
Every member of their staff were just very helpful and a delight, our visit was one of our most pleasant hotel stays, and the hotel was comfortable.

| PA Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 5 /5

:)

Would recommend Tue, Feb 19, 2013
The hotel was a great value for the price. The hotel and the room that I stayed in were both very clean. Food and coffee are available, as well as a fitness center. The only downside for me was that there was no laundry facility on the premises but you have access to a laundry room at a nearby hotel.

| California Business

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Very good value with good free breakfast

Would recommend Sat, Feb 9, 2013
A great alternative to the airport Marriott. Very good breakfast offering and included in room charge.

| Newport Beach, CA Business

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Good nite stay

Would recommend Mon, Jan 14, 2013
For my business stay, it provided me a comfortable room and good free breakfast.

| Fullerton Business

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5