Hotel ICON, Autograph Collection

The staff was marvelous, kind and helpful. I always felt comfortable and safe.

The service at this hotel is top-notch. I felt instantly at home here, thanks to the very friendly and obliging staff. Staff members who were busy with other tasks went out of their way to greet me when I arrived. The room was clean and comfortable, and the housekeepers were pleasant and amiable. There were only three minor things wrong with the room, which I had to search out: the windows were a bit smudged, some of the wallpaper was peeling in the bathroom, and although the website led me to believe that the clock radio had a CD player, it did not (but who even carries CDs anymore?) I didn't even bring these up to staff because they were such minor problems, although I feel convinced that given the low weekend occupancy and the way they've mastered accueil, I'd have been moved to another room immediately. Another small oversight is that there is nowhere convenient to hang your wet towel after the shower, save for over the toilet, and you really wouldn't want to be dripped on while you do your business. The pluses: I've already described the great service. The valet is very prompt and good with directions. The restaurant, Voice, is fantastic. The decor, the music, and most importantly, the food, made the dinner I shared one of the most thrilling meals I've had in ages. If you stay here I insist you try the mushroom cappuccino soup. And black peppercorn ice cream? Can you imagine?! The rooms are very comfortable; you have your choice of firm or soft pillows ready so you don't have to call down and make a special request. The minibar is well-stocked, if you enjoy drinking alone in your room, and the drawer and closet space is adequate. Don't be shy of booking a room with only a shower. This isn't a shower head hanging over the toilet. This is not just a shower, it's a retreat, a room unto itself. You'll love the shower, trust me. It's location on the light rail comes in handy if you're a tourist, although if you've got your car and are taking advantage of the valet parking, it's best to skip the light rail, which is on an honor system and attracts not only bums but cars crashing into it (although the number of crashes have gone down). If you are traveling for pleasure, the only disadvantage of the downtown location is that while there are loads of great restaurants downtown, there is no shopping to speak of and very little in the way of attractions, unless you just love staring up at glass and steel. It is very near the theater district, about eight blocks or so, but Houston is so hot even at night that you'll want to spring for parking under the theaters rather than hoof it. One thing the hotel has that most other hotels in Houston, even the tonier ones, are missing is character. It's not too big and not too small, so you don't feel you're barging in if you show up late at night with all eyes upon you, and it's small enough so that you don't feel like some anonymous credit card number. They really strive to anticipate your every need here.

I went online and read many reviews on this hotel before deciding to stay here. The room was a nice size and the bed was sooooooooo comfortable. The bathroom was nice and the shower was HUGE and the rain shower was awesome. [...] The fitness center was sexy which I know isn't really a good way to describe a fitness but all the equipment was red which is a very different but great look. Overall I would definetly stay there again.

I had no running hot water in my room, and was switched to a new room within 10 minutes it was incredible

Excellent food enjoyed my dinners