Holiday Inn Express Hotel & Suites HOUSTON-DWTN CONV CTR

Very clean and quiet. Liked the location and the very friendly staff in the lobby and the breakfast area.

good location where i can just walk over. overall experiecne was good except the breakfast. it was horrible.

I was not impressed by this hotel, and I would not recommend it, nor stay at the hotel again. It was right on the freeway and very loud. Even at night. I didn't feel safe in the hotel. The back doors were always open, and it wasn't in a very safe area. I was uncomfortable coming in late in the evening. The parking was dimly lit. My room and bed were clean, but the rest of the hotel looked rather tired and unclean.

This hotel was not all that at all. We had no microwave, but the other rooms did. The staff did not even know it. Had to take the food downstairs to the employee microwave. One water bug in my room, the came right up to handle that...Just couldn't get comfortable in this room...This hotel needs a little bit more.

Okay, so my wife and I thought we would check in on Saturday and out on Sunday for a short mother's day get away. Customer Service was great, room was average, there was no microwave in the room which night staff did not know about. There was also a coach roach in our bathroom. Yet overall, everything that had questions about or help with the hotel staff was there with quick customer service. So, overall the hotel was average. Oh, the pool was nice, but too much chemical in the hot tub, exspecially when cutting it on to bubble, OMG!!! I thought my noses was going to fall off.lol

There were two reasons that I spent a little more money to book this hotel rather than a more affordable one. First reason- the indoor pool. I have a 2 year old that loves to swim, and was looking forward to being able to swim without being in the direct 110 degree Texas heat. The first day we went to the pool, it was hot. Not lukewarm.... HOT. I've never been so uncomfortable in a pool. Despite this, we came back the next day... and the pool was drained- I assume to work on whatever the problem was. So the #1 reason i booked this hotel was a complete bust. The second reason was because I thought it was a central location to a lot of kids attractions. It's really not that close to the Aquarium or Children's museum. It is very close to the convention center though, so if that's what you're here for- this is a great location. Also, the hotel is doing some pretty heavy construction... inside and outside. We were woken up at 6:30am every day by workers right outside of our window. They were also doing work in the lobby and breakfast areas that prevented you from walking through them. To get to our car, we had to use the back entrance and walk around the entire hotel because of the lobby being unusable. I feel like these are all temporary issues, but I was here at the wrong time. The pool being so awful really disappointed me- and the construction was just an annoyance. Before you book, call to see if remodeling is done and if the pool is in good shape. IF so, this would be a good hotel.

Found 2 roaches in my room, they charge 10 dollars for parking, and parking is horrible. Key cards are horrible other than that its your typical HIE, staff is nice but not overly out of their way nice.

Attending a conference at the George R. Brown Convention Center, I figured myself that the hotel is too close to go driving and too far to have a nice walk. The bedroom is almost OK. I really hate the carpet in the hotels and I am always reluctant to watch TV when the remote is greasy. Now, do not expect having a nice breakfast. The buffet is of poor qulity and really small. Employees are nice but few.

Great location & clean. Most important - excellent customer service. The staff was friendly & efficient. Enjoyed the breakfast, fitness center & pool. It was a very nice touch to have cookies & milk each day at 4:00, the little candy bars in the room and the little gift bag upon check-in. Thank you - we will be back!