Extended Stay America Houston - Greenway Plaza

Booked two NON-SMOKING QUEEN ROOMS, were sent to 2 SMOKING DOUBLE ROOMS. People roaming the parking lot (non-guests) were also roaming the lobby and they appeared to be homeless. Asked to be moved to non smoking and was told "thats all we have". Went to another hotel and asked for a refund - hotel denied the refund request. I wouldn't take my child here and would never return on my own.

used hotel as a convenient location to family

For a hotel that describes itself as "extended stay", I didn't see anything that drastically differentiated it from other hotels that have the same amenities. Yes, it did have a very small kitchenette but that didn't overcome the rooms extraordinary blandness, dated and old feeling, and "so-so" vibe. I would take an Embassy Suites over this place any day.

Nothing, there was nothing to do at the hotel. No workout, no real amenities.

It's quite a noisy place, a bit sombre. But it's inexpensive, and you can stay there for a night without any problem. Wi-Fi not included. The room was perfectly clean, and the location is really not bad with regard to downtown Houston.

The room had a very "Musty" oder. There was hair in the sink in the bathroom and the sheets had not been changed on the beds. The carpet in front of the air conditioner was wet from leaking condisation.The front desk person did appoligize for the inconvenance but there was no one from housekeeping to correct the problem. My wife changed the sheets on the beds and i purchased some disenfectant to spray the room. The hotel was in a good location, but was not easy accesible do to it being so close to the exit ramp of US-59 it was a one way road in which u had to go make a complete cirkle to come back to it. I took my daughter to visit collage's in the area. the traffic was very heavey and thdriver's was very rude.

Upon first entering the hotel, I noticed the elevator was broke and the lobby was in need of vacuuming. Later that night, when visiting the vending machines, I noticed vomit on the floor and no employees around to notify. Though the elevator was fixed shortly later and the room was equipped with with a full kitchen, the bed was uncomfortable and squeaky and staff was scarce. All in all it was not a bad experience.

I went with a friend to look for an apartment. I wanted the hotel to be near where I would be looking. It was a nice enough area, right next to the highway. It was well lit and safe. Service was fine, no complaints, especially for the price. However, the bed hurt my back after a while, there were holes in the blankets, and the towels were scratchy. Again, you get what you pay for. It was worth the money, but just barely. If you, or anyone you are traveling with is extremely picky, you should try somewhere else.

To be clear and fair - the staff was extremely nice and the room was clean and comfortable. However, I booked the room for the sole purpose that they advertised having a fitness room. They do not. They have a deal with a gym around the corner they you can use their facility. I don't have time to figure out where the off-site gym is and then, go through the steps of gaining access to their facility. I just want to run on a treadmill after a 14 hour day.

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