Extended Stay America - Houston - Willowbrook ★★

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Rate based on
Check-in: Mar 12, 2016 Check-out: Mar 13, 2016
2.4 /5
Overall score
Would recommend
Hotel staff:
1 2 3 4 5

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At Extended Stay America, only 23 miles from Houston, guests find a friendly home away from home whether they stay a day, a week or a month. Fully equipped kitchens in each of our 138 spacious suites, free grab and go breakfast, and onsite laundry facilities offer guests freedom and ease, while free WiFi and flat screen TVs with premium channels allow both work and relaxation. Savvy business and leisure travelers alike find our hotel the convenient, affordable, smart choice. …Hotel requires a valid credit card on file upon check in for incidental charges or damages to guest rooms. If no valid credit card or guest is paying cash, a cash room deposit in the amount of 100USD per stay per room is collected. After satisfactory inspection at check out, room deposit will be refunded. Refunds over 100USD will be refunded by check within 14 days of departure.

Recommendations for you

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  • High-speed internet
  • Free parking
  • No smoking rooms/facilities


  • Air conditioned
  • No smoking rooms/facilities
  • Pet friendly
  • Free local telephone calls
  • FEMA approved


  • Fitness center or spa
  • Jacuzzi
  • Sauna
  • Children's activities
  • Golf
  • Game room
  • Jogging track
  • Play ground


  • Continental breakfast
  • Coffee maker in room
  • Meal plan - continental


  • 24 hour front desk
  • Maid service
  • Security
  • In-Room Safe
  • Copy service


  • High-speed internet


  • Free parking
  • Parking


  • Accessible facilities
  • Accessible rooms
  • Accessible parking


  • Television with cable
  • Radio
  • Cordless phone
  • Safe
  • Telephone
  • Kitchen
  • AM/FM alarm clock
  • Desk with lamp
  • Heated guest rooms
  • Hairdryer in room
  • Microwave
  • Bathroom telephone
  • Cribs available
  • Temperature control
  • Shower
  • Electronic door locks
  • Iron
  • Ironing board
  • International direct dial
  • Sprinklers in rooms
  • Bath tub
  • Bidet


2.4 /5 Overall score

56% Would recommend

  • Amenities: 2.6/5
  • Cleanliness: 2.8/5
  • Hotel staff: 3.3/5
  • Comfort: 2.8/5
  • Location: 3.6/5
  • Value: 2.9/5

Nice Hotel

Would recommend Sat, Jul 4, 2015
Nice locations. I thought that grab and go breakfast was not satisfied at first, but it was nice since many kinds of meals were in the lobby. The room is clean. We needed a blanket on a sofabed. We couldn't get it since we made late check in, the lobby was dark and nobody was at the front desk.

| N/A Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Good Location

Would recommend Thu, Jul 3, 2014
Good location but the rooms smelled like cigarette. the price was reasonable.

| Mexico City Friends

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 1 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 3 /5

Worst Experience EVER!!!

Would not recommend Sun, Nov 24, 2013
They don't tell you that the office closes at 11pm. Went to checkin at 11:20, and it took until 12:20 and four phone calls for the person paiged to come check me in. When I finally do get my key the person working has no clue which building it is in or what floor. Twenty minutes of driving around the I find my room which I quickly realize is a smoking room (I had ordered a non-smoking room). Due to Asthma and other health issues I can't stay. So I go down to front office and have to wait ANOTHER Hour for the same lady to show up. HORRIBLE customer service. Would rather stay in a dumpster than go back to this hotel.

| Houston, TX Business

1 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 3 /5
  • Hotel staff: 1 /5
  • Comfort: 2 /5
  • Location: 3 /5
  • Value: 1 /5

Filthy room and hard to find

Would not recommend Mon, Aug 26, 2013
I am so disappointed in the experience I had here. First, Google Maps could not find the hotel, and without an actual map in my hand I had to stop for directions several times. Second, although the check-in time was accurately given as 3pm, there was nothing telling me I could not check in UNTIL 3pm. It would have better served my agenda to go straight to my event and check in later. Third, when I finally got to the room, it was absolutely filthy. There were cobwebs on every light fixture and blowing under the air conditioner. There was a not-quite dead roach in the middle of the floor. The comforter was stained and there was hair in the sheets. Rather than try to sleep in that mess I asked for two clean blankets which were not brought until midnight. The handicapped walk-in/roll-in shower had dirty footprints in it, as if someone with dirty sneakers stepped in water and then did not clean it up. There was water on the floor. The top of the toilet tank did not match the tank itself, and so did not completely cover the tank. I did not use the kitchenette, but the refrigerator was rusted on the outside and the compressor was very noisy. Then, my next-door neighbors came in after midnight and left the door latch open so they could make several trips to and from their car without unlocking their door every time. That's fine, except they let the door bang every time they went through it. The staff was very young, and seemed sympathetic when I called to complain, however they did not offer any kind of recompense. I will not stay here again.

Time saver

Do not depend on GPS or Google Maps for this hotel. Get an actual map and keep the hotel's phone number with you.

| Austin, TX Singles

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 1 /5
  • Hotel staff: 2 /5
  • Comfort: 1 /5
  • Location: 2 /5
  • Value: 1 /5

VERY BAD......

Would not recommend Mon, Jun 3, 2013

| NA Family

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 1 /5
  • Hotel staff: 1 /5
  • Comfort: 1 /5
  • Location: 1 /5
  • Value: 1 /5

Birthday Getaway

Would recommend Mon, Apr 1, 2013
Location was great hotel was quite,close to restaurants,shopping and a awesome price!!!

| houston,tx Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 5 /5

a day away

Would recommend Mon, Feb 18, 2013
Overall, was a decent hotel for the price. The parking lot was small and a little hard to figure out the exits; but overall a good location with the mall and plenty of restaurants near by. The room smelt a little weird. I believe we got a smoking room by accident.


right outside hotel, great seafood

| houston, texas Couples

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 2 /5
  • Hotel staff: 3 /5
  • Comfort: 2 /5
  • Location: 3 /5
  • Value: 4 /5

Not a good stay, not even for one night!

Would not recommend Mon, May 14, 2012
The room had cob webs in the kitchen. A big water bug crawled across the bed.The beds were like sleeping on cardboard,hard as a rock. The cable was awful with lines coming across the tv screen. The towels were stiff, felt like sand paper. The room had previous water damage and needed to be remodeled. The hotel also has poor parking. We had to park far from our room. I do not recommend this hotel or stay to anybody!!! Will never stay there again!

| Dallas,Tx Couples

1 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 1 /5
  • Hotel staff: 3 /5
  • Comfort: 1 /5
  • Location: 3 /5
  • Value: 1 /5


Would not recommend Thu, Sep 30, 2010
The hotel was hard to find. The rooms were not very clean feeling. It was suppose to be a non-smoking room and stated it on the outside of the room but smelled of smoke and had burn marks on the bathroom counter. I had to buy a room deodorizer for the room and was tempted to buy bug spray.Althogh I did not see any bugs, it felt as if they were there. There were young kids about the age of 4yrs running through the parking lot with no shoes and no supervision. I am not a complainer, but this needed some attention.

| Dallas, Tx Business

1 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 3 /5
  • Comfort: 1 /5
  • Location: 3 /5
  • Value: 2 /5

Unbeatable location for the price"

Would recommend Sat, Mar 27, 2010
Very Comfortable and quiet.

| Houston, Texas Singles

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Top hotels

Nearby points of interest

Wortham Center 5.5 mi
Discovery Garden 9.1 mi
Cockrell Butterfly Garden 13.8 mi
Houston Arboretum and Nature Center 15 mi
Beer Can House 15.8 mi
Houston Symphony 16 mi
Bayou Bend Collection and Gardens 16.2 mi
Water Wall 16.7 mi
Hobby Center for the Performing Arts 17.5 mi
Sam Houston Park 17.5 mi
Houston Grand Opera 17.5 mi
Alley Theatre 17.6 mi
Houston Chinatown 17.6 mi
Market Square Park 17.7 mi
Jones Hall 17.7 mi
Christ Church Cathedral 17.9 mi
The Menil Collection 18 mi
Toyota Center 18.4 mi
BBVA Compass Stadium 18.6 mi
The Lillie and Hugh Roy Cullen Sculpture Garden 18.9 mi
Lillie and Hugh Roy Cullen Sculpture Garden 19 mi
Museum of Fine Arts 19 mi
Rice Stadium 19.1 mi
Holocaust Museum Houston 19.1 mi
Rice University Trail 19.2 mi
Houston Museum of Natural Science 19.2 mi
Children's Museum of Houston 19.3 mi
Miller Outdoor Theatre 19.4 mi
Houston Zoo 19.6 mi
Hermann Park 19.7 mi
Hofheinz Pavilion 20.4 mi
Robertson Stadium 20.4 mi
Corbin J. Robertson Stadium 20.4 mi
Minute Maid Park 21 mi
Reliant Stadium 21 mi

Hotel Policies

  • Check-in: 03:00 PM
  • Check-out: 11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Choose dates
Rate based on Check-in: Mar 12, 2016 Check-out: Mar 13, 2016