$74 Avg/night
Rate based on Check-in: Dec 5, 2014 Check-out: Dec 7, 2014

Extended Stay America - Houston - Willowbrook

2 stars
13223 Champions Centre Dr, 13223 Champions Centre Dr, Houston, TX 77069
Hotel Overview
Reviewer score
2.4
out of 5
14 reviews
Birthday Getaway

Location was great hotel was quite,close to restaurants,shopping and a awesome price!!! See full review

  • benny c.
  • Apr 1, 2013
Unbeatable location for the price"

Very Comfortable and quiet. See full review

  • Anonymous
  • Mar 27, 2010
At Extended Stay America, only 23 miles from Houston, guests find a friendly home away from home whether they stay a day, a week or a month. Fully equipped kitchens in each of our 138 spacious suites, free grab and go breakfast, and onsite laundry facilities offer guests freedom and ease, while free WiFi and flat screen TVs with premium channels allow both work and relaxation. Savvy business and leisure travelers alike find our hotel the convenient, affordable, smart choice. …Hotel requires a valid credit card on file upon check in for incidental charges or damages to guest rooms. If no valid credit card or guest is paying cash, a cash room deposit in the amount of 100USD per stay per room is collected. After satisfactory inspection at check out, room deposit will be refunded. Refunds over 100USD will be refunded by check within 14 days of departure.

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Reviewer score 4.0 out of 5
Reviewer score 4.0 out of 5
Reviewer score 3.7 out of 5

Extended Stay America - Houston - Willowbrook Rooms

Deluxe
DELUXE STUDIO-QUEEN BED
Standard
STUDIO-QUEEN BED
Standard
STUDIO-QUEEN BED
Studio
STUDIO-2 DOUBLE BEDS

Amenities

  • High-speed internet
  • Free parking
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Pet friendly
Free local telephone calls
FEMA approved
Activities
Fitness center or spa
Jacuzzi
Sauna
Children's activities
Golf
Game room
Jogging track
Play ground
Dining
Continental breakfast
Coffee maker in room
Meal plan - continental
Services
24 hour front desk
Maid service
Security
In-Room Safe
Copy service
Internet
High-speed internet
Parking
Free parking
Parking
Accessibility
Accessible facilities
Accessible rooms
Accessible parking
Room
Television with cable
Radio
Cordless phone
Safe
Telephone
Kitchen
AM/FM alarm clock
Desk with lamp
Heated guest rooms
Hairdryer in room
Microwave
Bathroom telephone
Cribs available
Temperature control
Shower
Electronic door locks
Iron
Ironing board
International direct dial
Sprinklers in rooms
Bath tub
Bidet

Nearby points of interest

  • Wortham Center: 5.5 mi
  • Discovery Garden: 9.1 mi
  • Cockrell Butterfly Garden: 13.8 mi
  • Houston Arboretum and Nature Center: 15 mi
  • Beer Can House: 15.8 mi
  • Houston Symphony: 16 mi
  • Bayou Bend Collection and Gardens: 16.2 mi
  • Water Wall: 16.7 mi
  • Hobby Center for the Performing Arts: 17.5 mi
  • Sam Houston Park: 17.5 mi
  • Houston Grand Opera: 17.5 mi
  • Alley Theatre: 17.6 mi
  • Houston Chinatown: 17.6 mi
  • Market Square Park: 17.7 mi
  • Jones Hall: 17.7 mi
  • Wortham Center: 5.5 mi
  • Discovery Garden: 9.1 mi
  • Cockrell Butterfly Garden: 13.8 mi
  • Houston Arboretum and Nature Center: 15 mi
  • Beer Can House: 15.8 mi
  • Houston Symphony: 16 mi
  • Bayou Bend Collection and Gardens: 16.2 mi
  • Water Wall: 16.7 mi
  • Hobby Center for the Performing Arts: 17.5 mi
  • Sam Houston Park: 17.5 mi
  • Houston Grand Opera: 17.5 mi
  • Alley Theatre: 17.6 mi
  • Houston Chinatown: 17.6 mi
  • Market Square Park: 17.7 mi
  • Jones Hall: 17.7 mi
  • Christ Church Cathedral: 17.9 mi
  • The Menil Collection: 18 mi
  • Toyota Center: 18.4 mi
  • BBVA Compass Stadium: 18.6 mi
  • The Lillie and Hugh Roy Cullen Sculpture Garden: 18.9 mi
  • Lillie and Hugh Roy Cullen Sculpture Garden: 19 mi
  • Museum of Fine Arts: 19 mi
  • Rice Stadium: 19.1 mi
  • Holocaust Museum Houston: 19.1 mi
  • Rice University Trail: 19.2 mi
  • Houston Museum of Natural Science: 19.2 mi
  • Children's Museum of Houston: 19.3 mi
  • Miller Outdoor Theatre: 19.4 mi
  • Houston Zoo: 19.6 mi
  • Hermann Park: 19.7 mi
  • Hofheinz Pavilion: 20.4 mi
  • Robertson Stadium: 20.4 mi
  • Corbin J. Robertson Stadium: 20.4 mi
  • Minute Maid Park: 21 mi
  • Reliant Stadium: 21 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (14)

Ratings and reviews for Extended Stay America - Houston - Willowbrook

Overall score

2.4 / 5
5.01.0
14 out of 14
Amenities:
2.6
Room cleanliness:
2.9
Hotel staff:
3.1
Room comfort:
2.6
Location:
3.5
Value:
2.9

50% would recommend to a friend.

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Review of Extended Stay America - Houston - Willowbrook

Reviewer score

1
5.01.0
TeacherdeHouston
Business
Houston, TX
Nov 24, 2013

Worst Experience EVER!!!

They don't tell you that the office closes at 11pm. Went to checkin at 11:20, and it took until 12:20 and four phone calls for the person paiged to come check me in. When I finally do get my key the person working has no clue which building it is in or what floor. Twenty minutes of driving around the I find my room which I quickly realize is a smoking room (I had ordered a non-smoking room). Due to Asthma and other health issues I can't stay. So I go down to front office and have to wait ANOTHER Hour for the same lady to show up. HORRIBLE customer service. Would rather stay in a dumpster than go back to this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
1
Room comfort:
2
Location:
3
Value:
1
Trip purpose:

Business

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Review of Extended Stay America - Houston - Willowbrook

Reviewer score

1
5.01.0
jalto2singer
Business
Austin, TX
Aug 26, 2013

Filthy room and hard to find

I am so disappointed in the experience I had here. First, Google Maps could not find the hotel, and without an actual map in my hand I had to stop for directions several times. Second, although the check-in time was accurately given as 3pm, there was nothing telling me I could not check in UNTIL 3pm. It would have better served my agenda to go straight to my event and check in later. Third, when I finally got to the room, it was absolutely filthy. There were cobwebs on every light fixture and blowing under the air conditioner. There was a not-quite dead roach in the middle of the floor. The comforter was stained and there was hair in the sheets. Rather than try to sleep in that mess I asked for two clean blankets which were not brought until midnight. The handicapped walk-in/roll-in shower had dirty footprints in it, as if someone with dirty sneakers stepped in water and then did not clean it up. There was water on the floor. The top of the toilet tank did not match the tank itself, and so did not completely cover the tank. I did not use the kitchenette, but the refrigerator was rusted on the outside and the compressor was very noisy. Then, my next-door neighbors came in after midnight and left the door latch open so they could make several trips to and from their car without unlocking their door every time. That's fine, except they let the door bang every time they went through it. The staff was very young, and seemed sympathetic when I called to complain, however they did not offer any kind of recompense. I will not stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
2
Room comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

Time-saving tip: Not Applicable

Do not depend on GPS or Google Maps for this hotel. Get an actual map and keep the hotel's phone number with you.

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Review of Extended Stay America - Houston - Willowbrook

Reviewer score

1
5.01.0
NA DA
Business
NA
Jun 3, 2013

VERY BAD......

WENT TO CHECK IN. THE HOTEL WAS FULL. DID"T WARN US.. NEVER GO BACK TO YOU GUYS AGAIN.....

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

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Review of Extended Stay America - Houston - Willowbrook

Reviewer score

4
5.01.0
benny c.
Business
houston,tx
Apr 1, 2013

Birthday Getaway

Location was great hotel was quite,close to restaurants,shopping and a awesome price!!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
5
Trip purpose:

Business

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Review of Extended Stay America - Houston - Willowbrook

Reviewer score

2
5.01.0
dhurt923
Business
houston, texas
Feb 18, 2013

a day away

Overall, was a decent hotel for the price. The parking lot was small and a little hard to figure out the exits; but overall a good location with the mall and plenty of restaurants near by. The room smelt a little weird. I believe we got a smoking room by accident.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
3
Room comfort:
2
Location:
3
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

right outside hotel, great seafood

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Review of Extended Stay America - Houston - Willowbrook

Reviewer score

1
5.01.0
yellowrose mindy
Business
Dallas,Tx
May 14, 2012

Not a good stay, not even for one night!

The room had cob webs in the kitchen. A big water bug crawled across the bed.The beds were like sleeping on cardboard,hard as a rock. The cable was awful with lines coming across the tv screen. The towels were stiff, felt like sand paper. The room had previous water damage and needed to be remodeled. The hotel also has poor parking. We had to park far from our room. I do not recommend this hotel or stay to anybody!!! Will never stay there again!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

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Review of Extended Stay America - Houston - Willowbrook

Reviewer score

2
5.01.0
juliane
Business
San Antonio, TX, USA
Feb 5, 2012

stinky room and no flexibility

Im from out of town drove for 3 hours was hoping to check in 3o mins early to unwined but NO! check in time is 3 pm, i think that was inconsiderate, so I parked at the parking lot for 30mins and fall asleep. I think that this hotel should have more empathy to their guest, anyway when i checked in the room smells horrible I could not decipher the smell so I bought an air freshener. The room is so small not enough space to walk around, there was an extra table provided but no chair. this room is not fitted for heavy set guest.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
1
Room comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

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Review of Extended Stay America - Houston - Willowbrook

Reviewer score

1
5.01.0
Anonymous
Business
Dallas, Tx
Sep 30, 2010

Disappointing

The hotel was hard to find. The rooms were not very clean feeling. It was suppose to be a non-smoking room and stated it on the outside of the room but smelled of smoke and had burn marks on the bathroom counter. I had to buy a room deodorizer for the room and was tempted to buy bug spray.Althogh I did not see any bugs, it felt as if they were there. There were young kids about the age of 4yrs running through the parking lot with no shoes and no supervision. I am not a complainer, but this needed some attention.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
3
Room comfort:
1
Location:
3
Value:
2
Trip purpose:

Business

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Review of Extended Stay America - Houston - Willowbrook

Reviewer score

4
5.01.0
Anonymous
Business
Houston, Texas
Mar 27, 2010

Unbeatable location for the price"

Very Comfortable and quiet.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Extended Stay America - Houston - Willowbrook

Reviewer score

3
5.01.0
topdop
Business
mcallen,tx
Nov 10, 2009

okay for the price

okay

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

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