Crowne Plaza HOUSTON RIVER OAKS

When I arrived. The elevator in the parking garage was broken. I had to walk down with 3 bags...4 flights of stairs. There were no signs that it was broken and I waited several minutes until I finally gave up and walked. The front desk told me it was broken all day. I suggested that they put up a sign. I was then asked to initial the charges and discovered they were charging me $8.00 to park there. I said I wouldn't pay and would move my car if I had to. The supervisor finally waived the charge since I was a Gold Priority Club member. FYI- There breakfast buffet doesn't include coffee or juice. They were each 2.50 more. The bathroom was dirty and there were cracks of mold in the shower/bath area.

The rooms are out-dated, sheets are low quality and do not give off the feeling of 'clean'. Parking is not complimentary. Lobby is the only appealing area of the hotel. Not planning on staying here again.

the hotel was great, the pool was great - but being woke up at 6:30 in the morning was not great - we had to evacuate the hotel, because someone pulled the fire alarm twice -

The hotel is aging, but still in good shape. The bath tub had some very large scratches in it, but the appearance did not affect the function. Likewise, the carpets are starting to wear but very clean.

It was great for just staying the night. The refridgerator didnt work..and paying $8 for parking was a bit much. Other than that it was very comfortable and clean.

it was not a bad place. you could not change the temperature of the room. it was very hot

first of all, I didn't know we had to pay for parking. And the staff was very rude to us. valet told us they were booked,even after we told him we had reservations. we had to sign papers before we could finish signing they were taking them out of our hands. really bad experience at front desk. sink and tub was leaking. also, fridge didnt cool.

We really liked the design and cleanliness of the room. Probably what happened was unusual and beyond the staff's ability to quickly "fix" but the water stopped - in the midst of my husband's shower and while he was soaped up. This was, of course, pretty bad. But, probably not usual. The staff could, however, have been more consistent. The young woman who checked us in on a Saturday afternoon was quite friendly and helpful. When I later phoned to the desk, asking where the CD was that she had said would be in the room, the lady who was answering the front desk at 10 or so said she didn't know and she'd get back to me. She didn't; when an hour had passed, I phoned again. At this point a male (Hispanic I think) answered; he said he'd get one to us as soon as possible. Then, he phoned within a very few minutes to say the hotel was out of them and wouldn't get any more for a week. I do not see that as bad service - at no time did the guarantee it and it is obviously just a nice amenity. However, a prompt and polite response from the older woman would not have been difficult and would hve been nice. The same could be said of that voice at the front desk when I phoned to tell them our water was out. Again, I suspect it was beyond their control, but the rather brusque, you must be phoning about the water, too, attitude in which I was quickly dismissed was not the sign of true customer service. In general, these problems appear to be ones of personality as much as training; in both of the positive cases and in both of the negative ones, the problem was one of attitude. I like the movement to one king-size rather than the old two queen beds; I like the addition of the couch; the general outfitting of the rooms was relaxed, gave a reasonable amount of space, and seemed designed in an effective way. (the glass tables made that last check to see if we'd left anything easier, the refrigerator was a pleasant addition.)

better check in times

Good clean room with short drives to dining and shopping