Hotel was great. Staff was pleasant. Great value for a downtown hotel. One recommendation would be to run the shuttle until 11:30PM or Midnight since the hotel is a good distance from the theater district and service had ended before the show let
We live in the Greater Houston area but have never spend any time downtown. We really just wanted a nice relaxing weekend.
After waiting over 30 mins for the hotel shuttle to take us to dinner the hotel paid for a taxi to take and pick us up. One
of my wife's comments about the hotel and staff "It's not the Best Western, I could get used to this."
Needless to say, if we do get another room downtown we will be staying again at the Crowne Plaza.
The hotel lived up to the online rating. Nice Room, friendly staff. The food was good at the breakfast buffet. Location is great. Parking a car is a little expensive but the valet is great and you can come and go as many times as you want.
the front desk manager provided great customer service after we complained about our room and made up with free room upgrade! we ended up with a great time stay at this hotel! the hotel also has an awesome location and walking distance to many