$72 Avg/night
Rate based on Check-in: Jul 29, 2015 Check-out: Aug 1, 2015

Extended Stay America - El Paso - West

2 stars
View map of 990 Sunland Park Dr, 990 Sunland Park Dr, El Paso, TX 79922

Hotel Overview

Reviewer score
3.0
out of 5
7 reviews
overnight stay

The room was good overall. Loved the kitchen and sitting area. The bed area was a bit too small.... See full review

  • Natalie C.
  • May 19, 2015
My Christmast staying at the StudioPlus

I arrived late on the 24th of December and I was looking for a place to spend the night after the... See full review

  • Viajero del Norte
  • Dec 26, 2011
At Extended Stay America, only 6 miles from El Paso, guests find a friendly home away from home whether they stay a day, a week or a month. Fully equipped kitchens in each of our 72 spacious suites, free grab and go breakfast, and onsite laundry facilities offer guests freedom and ease, while free WiFi and flat screen TVs with premium channels allow both work and relaxation. Savvy business and leisure travelers alike find our hotel the convenient, affordable, smart choice. …Hotel requires a valid credit card on file upon check in for incidental charges or damages to guest rooms. If no valid credit card or guest is paying cash, a cash room deposit in the amount of 100USD per stay per room is collected. After satisfactory inspection at check out, room deposit will be refunded. Refunds over 100USD will be refunded by check within 14 days of departure.

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Reviewer score 3.4 out of 5

Extended Stay America - El Paso - West Rooms

Deluxe
DELUXE STUDIO-QUEEN BED
Deluxe Suite
DELUXE STUDIO-2 DOUBLE BEDS
Standard
STUDIO-QUEEN BED
Standard
STUDIO-QUEEN BED

Amenities

  • High-speed internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Pet friendly
Free local telephone calls
Elevators
FEMA approved
Activities
Outdoor pool
Fitness center or spa
Exercise gym
Sauna
Children's activities
Golf
Game room
Jogging track
Tennis
Play ground
Racquetball courts
Fishing
Dining
Continental breakfast
Coffee maker in room
Meal plan - continental
Services
24 hour front desk
Maid service
Security
Wake-up service
In-Room Safe
Internet
High-speed internet
Parking
Free parking
Parking
Accessibility
Accessible facilities
Accessible rooms
Accessible parking
Room
Television with cable
Radio
Phone with speaker
Telephone
Kitchen
AM/FM alarm clock
Desk with lamp
Heated guest rooms
Hairdryer in room
Microwave
Sofa bed
Temperature control
Electronic door locks
Iron
Ironing board
International direct dial
Sprinklers in rooms
Bath tub

Nearby points of interest

  • Don Haskins Center: 3.9 mi
  • Sun Bowl Stadium: 4 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Extended Stay America - El Paso - West

Overall score

3 / 5
5.01.0
7 out of 7
Amenities:
3.1
Cleanliness:
2.7
Hotel staff:
2.9
Comfort:
3
Location:
4.1
Value:
3.1

29% would recommend to a friend.

Sort by:
Review of Extended Stay America - El Paso - West

Reviewer score

4
5.01.0
Natalie C.
Business
El Paso
May 19, 2015

overnight stay

The room was good overall. Loved the kitchen and sitting area. The bed area was a bit too small. The bathroom wasn't that clean. It smelled a but weird at first but it went away after turning on the a/c.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
2
Hotel staff:
5
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Review of Extended Stay America - El Paso - West

Reviewer score

2
5.01.0
Ma Jennifer R.
Business
Frisco
Feb 21, 2015

El Paso Passing Over

I was traveling with my 4 year old after a 10 hours long drive . We looked for an easy hotel stop to spend the night . The room that was given to us smell really bad ( smoke ) and my son has asthma and I asked the lady if she can move us to another room . She said no available . After 10 minutes I called her back and asked her if she could at least send a Febreeze or any spray that can minimized the smell. The furniture are outdated and didn't even took a bath because the shower room was so nasty looking with mildew.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
2
Comfort:
2
Location:
3
Value:
2
Trip purpose:

Business

Review of Extended Stay America - El Paso - West

Reviewer score

2
5.01.0
Ma Jennifer R.
Business
Frisco
Jan 19, 2015

Quick Family Road trip stop

the bathroom is not clean, no tv remote had to call the front office . My son has asthma and the only room that they can give us was a room the smells like a chimney .

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
2
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

Review of Extended Stay America - El Paso - West

Reviewer score

1
5.01.0
Daniel K Fresh
Business
Phoenix, AZ
Mar 12, 2013

Worst Hotel Experience of my life

Staying at this hotel was the absolute worst experience of my life. We got in a few hours early around noon and asked if we could check in early. The man at the front desk apologized and said there was not a room ready and he took down my phone number and said he would call when the room was ready. That is fine as they do not owe us anything, but to be able to check in at 3 PM as promised, but one would think in 3 hours a staff could get a single room together to please a customer. We went to lunch for about an hour and still no call. I pulled in to their parking lot, set my phone's alarm for 3 PM and went to sleep. I awoke to my alarm and still no call. I went in and was told my room was still not ready and had to wait until 3:30 before they had a room ready. I was travelling with myself and my fiance to visit my 2 children who live in the area and they only had rooms with one bed, but said they had a couch with a pull out bed. If this was not bad enough I was told that they did not have any maid service that weekend, but if I wanted clean sheets or towels to bring them down to get them replaced. I have never heard of such a thing and I have stayed in some pretty low class places. I got to the room and it was filthy. Dust was everywhere. I attempted to contact the travel site I booked the room through to try to get out of this mess, but they were having extended hold times due to a storm in the northeast and was unable to get a hold of anyone after 45 minutes on hold. I had to go get my children at this point as it was approaching evening. My fiance stayed behind and I noticed there were no blankets, pillows, and only a sheet for the pull out bed on the couch. On my way out I requested these items, they did not have any (which makes me wonder about the earlier statement about bringing dirty sheets down for clean ones), so the man at the counter said he would have someone bring them to the room. When I returned they only left a single pillow with my fiance and nothing more. I was tired and a bit angry so I decided to take a seat on the bed for a second. As I did this the other half of the bed moved up toward the ceiling like I was on a see-saw. I went down to the front desk again and let them know the bed was broke. They assigned me another room on the floor below, so we had to pack our things that my fiance unpacked while I was picking up the kids. I was not happy about this, but I guess the upside was we were able to take the pillows and sheet from the bed in the old room to the new room to ensure my kids had something to sleep on. It was getting late at this time and I had plans for the kids and us that night so it was either cancel my plans for my kids or attempt to sit on hold with the travel site again. I guess I was stuck with this terrible motel because I don't like breaking promises to my children. We came back and slept that night and everything was normal. As we left the next morning I bumped in to the door frame of our front door and ruined a perfectly good sweater, as they decided to paint the door frames of our room while it was occupied and not let us know. The next morning as we were trying to pack our things and leave, the man was actually painting the door frames. He did not have much intention of getting out of the way either until he was done which I found very rude. I told the lady at the front desk about the issues as I checked out and she apologized, but too little too late. The area is nice close to the Sunland Mall and I guess if you really need a full kitchen you might like this place, but I would seriously recommend some place else. I have stayed at many places all over El Paso while visiting my kids and this one was the worst. Not only was it the worst, but you can find better places to stay for half the price. Steer clear of this place by all means.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Money-saving tip: Short drive from hotel

Go to another hotel

Review of Extended Stay America - El Paso - West

Reviewer score

4
5.01.0
Viajero del Norte
Business
Hermosillo, Sonora, Mexico
Dec 26, 2011

My Christmast staying at the StudioPlus

I arrived late on the 24th of December and I was looking for a place to spend the night after the Christmast Dinning; I review on few hotels on the West Side of El Paso, Tx. and every one was above $80 before taxes and for the most basic room class... After a quick search I found out that the StudioPlus offers me more for a less price, because this is not the typical single hotel room, this has a full kitchen with all the necessary stuff to cook a complete meal, as well as a comfortable working table. I believe this is a great option for a single night since you would have to pay $5 extra to get the service done at your room.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Short drive from hotel

Don't forget to visit Outlet Shoppers Outlet, really good prices in many different stores.

Review of Extended Stay America - El Paso - West

Reviewer score

4
5.01.0
Anonymous
Business
Dallas, TX
Oct 13, 2010

Can't beat it, at that rate!

The room was very accommodating for our visit. It was everything we wanted in our room, 2 queen beds, and a full kitchen. Perfect.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Extended Stay America - El Paso - West

Reviewer score

4
5.01.0
Anonymous
Business
Albuquerque, NM
Jun 23, 2007

My review of StudioPlus El Paso-West

This restaurant does not serve a breakfast (not even continental). The coffee was not very good and had been there a while. No liquid creamer; just dry starchy powder. There is no front desk counter, just a desk in a messy room behind a small door. The room was clean, which I appreciated. The baseboards throughout the halls were pretty beat up. Elevator was hot and stuffy. Again, room wasn't bad, but the rest of the hotel needs some sprucing and better customer service.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
2
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Shopping tip: Long walk from hotel

Mall is about 1.5 miles, but over the freeway

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