The entire experience at the W was great. Everyone from the valets to the front desk was very helpful. The room was nice and very clean. My view from the hotel was not quiet the skyline view I had paid for but it was still a very nice room. I
was weary at first of this hotel because of other reviews about the service but for me it was a wonderful time. The perfect place to stay if you are attending an event at the American Airlines Center. I would stay here again.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
There are many night life places around the hotel but a few of them are a little bit of a walk. Make sure your shoes are a little comfy which can be difficult for a night out.
I'd read some reviews prior to booking that knocked the staff for being rude or not attentive. This was my primary concern. At every turn I was surprised at how great the staff was - from the valets, to the front desk to the anywhere anytime desk.
I asked for a lot and I really did get everything I asked for, quickly. I was impressed. I even lost my phone and the staff found it and returned it to me. Other than that, location is perfect and rooms are standard W quality. Wet pool was packed and a great time was had by all. Service was surprisingly great there too (bars are rarely great). If they keep the service level up to what I experienced, you can't miss at this hotel as a choice.
It worked out great for us because we were going to a Dallas Stars game. It's also good to get a room so you can have access to GhostBar on a Saturday night. It's not cheap, but the location for a sporting event is good and the staff in GhostBar
We had a great time and I can recommend it!
We checked in Friday later afternoon and received excellent service. Our room was on the top floor and it was awesome. The beds are very comfortable and couldn't ask for a better nights sleep.
We asked about a place for dinner and reservations and
car was ordered for us. They called and gave us the confirmation, however when we went out to where we were to picked up we were told our name was not on the list. We waited about 20 minutes while they scrambled to find us another ride. It seemed to go downhill from there. I would think that an upscale Hotel such as the W would provide at least complmentary coffee in the morning. Every time I turned around we were being charged for something extra.
The spa was wonderful, a must visit.
The pool area gorgeous, just wish they didn't close it at dusk it would be a perfect place to go and have a glass of wine away from the bar scene.
We will probably find a different hotel next year when we make our yearly trip to Texas.
We used the W Dallas as our honeymoon hotel. The lady at the front desk who checked me in was very helpful and upgraded my room. After we arrived at the hotel that night afterward our wedding, she had champagne and chocolate-covered strawberries
sent up with a customized card. Very impressive. The only lame parts were the $24/day valet parking and $10/day internet (really?). Next time, we'll have to sample Craft and/or Ghost Bar.