The service was very friendly and prompt. Valet parking made it very easy to get in and out of the downtown area. Valet offered directions if needed. Room was beyond what I would wish for. I wish I could have stayed longer. Plush robe and towels.
Even a reading light attached to the bed headboard. Room service was fantastic since I arrived late. Great staff and would stay there again in a minute!
I'm absolutely impressed by the service. I've traveled to many of 5-star hotels around the world yet the service here is up to par with any of these. I've stayed at a so called 5-star in Bahamas & the this property has better, faster, & more
The room was spacious, clean, modern, & had gorgeous marble in the bathroom, high shower head & super strong pressure, quality bedding, & keriug coffee maker in the room with flavored cream.
Room service was faster than promised & delicious.
I left my credit card at restaurant the night before, the security guard from lost & found brought it up to my room in less than 5 minutes after I called.
When you call the front desk you truly receive the "royal treatment" because they answer the phone within two rings & call you by your name.
The terrace is gorgeous, overlooking downtown Dallas, but more impressed by the Pyramid restaurant's herb & veggie garden. They grow their own spices! Blew me away. Something you would see in Paris.
Check in was fast. Parking was fast & friendly. The gift shop has everything you need. Super friendly staff. The pool was clean & trendy, has a bar, pool-side lunch service, & comfortable music playing in the background. Starbucks in the lobby.
Elevators are fast & the gym is better than most 5-star hotels I've visited. Although, I didn't bring my dog, good to know they are pet-friendly.
I'm absolutely happy I chose the Fairmont in Dallas, better than San Jose or San Francisco hotels which I've visited too.
Lastly, I plan to stay here in the future, it's better than the 2 others so called 5-star hotels in Dallas. I got a great deal as well.
We were in Dallas for a family wedding and couldn't have picked a better hotel to stay. Every staff member was friendly and knowledgeable about the area. The front desk printed us directions and had great restaurant recommendations. The pool is
I am a strong believer in customer service and this hotel nailed it. I needed several services and the staff was exceedingly helpful. One of the best when it came to the entire staff. Consistantly trying to excell in helping you with any need.