Good check in and check out experience and nice service in the bar, bartender very nice job. However, the restaurant service is understaffed and/or not even present. One evening I sat at the bar because there was nobody present in the restaurant
to take my order. On my last day I sat down at a table at approximately 12:30 pm (peak lunch time). There was one other party of 4 in the entire outlet. Seated myself and then sat there for about 10 minutes and not one employee ever made an appearance. Then I knew why there was nobody in there at lunch time. I wanted to order lunch before heading to the airport. I asked the other party who had water if there was anyone working in the room. They said "yes. I waited a little bit longer and then went next door to Denny's. Please know there were other guests in your hotel other than volleyball players.
You are either operating a restaurant or you are not?
If your not a full service hotel then just open it for breakfast. This is pretty poor not to have a host or server on the floor during lunch time to make sure the guest is even acknowledged. Other than that, my stay was fine. The suite portion of my room needs a nice comfortable upholstered chair. The parlor area of the suite appears bare at first sight. the two little ottomans used for a coffee table appear lost in the room. It appears this was missed during the renovation. Lack of management or manager present in the hotel lobby and/or restaurant. Restaurant service is not slow it's non existent. GM will be under budget in his F&B payroll at the guest's expense,,,nice job. I ran hotels for both Marriott and Hilton (former GM)
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Bucks Prime BBQ, the staff at the Sheraton is quick to suggest to guests to go off property. That does not say much about their confidence in their own restaurant on property. I am a former Hilton and Marriott GM, my comments are only made to help the team to get better.
The room was nice. Good atmosphere and quiet. Had to pay for parking which I did not know about at the time I made reservations. This was ridiculous since the large parking lot was about 80% empty. I would expect to pay for parking in New
York, but not Dallas.
Had a recurring problem with hotel keys not working and bathtub drain was clogged up with dirty water backing up in the tub while showering. Had to tell front desk 2 times before problem was fixed. Also A/C in hotel room was not very cold.
Overall so so NOT A FOUR STAR!
However my room 339 on 5.10 where the sink faucet did not function was loose!
the Tub did not drain each shower meant I had to step out of a "pool" of dirty water!!
Tried using the business computer to print my
boarding pass no luck tried for 40 minutes wasted time no boarding pass! the next morning tried again no luck! the staff at the front desk had to do it on their system/printer!
Went to get ice from the vending on the floor it did not dispense any ice! had to take the elevator in my PJ's and request ice from the reception!
Not expecting this from a 4 Star property with the name "Sheraton"!!
I have done better at low end hotels/motels on all the above.
[...] Nice hotel, rooms were a little cramped, only 1 uncomfortable couch to sit on they should replace the big desk with some more chairs ect. no fan in the bath which i thought was strange this day and age, pet friendly hotel but it did not
bother me(cat allergies) comfortable beds, centeraly located for our needs, I couldn't understand why they charge $8 a day for parking, and ask for an even # room for train and traffic noise.
We loved the pool. We loved the people in the front. THe only bad thing was that it was very hard to contact the front desk. It would just keep ringing. THe other bad thing was their was a family reunion and it was so lound that my family and I
would keep waking up in the middle of night. It make the trip very miserable.