Overall so so NOT A FOUR STAR!
However my room 339 on 5.10 where the sink faucet did not function was loose!
the Tub did not drain each shower meant I had to step out of a "pool" of dirty water!!
Tried using the business computer to print my
boarding pass no luck tried for 40 minutes wasted time no boarding pass! the next morning tried again no luck! the staff at the front desk had to do it on their system/printer!
Went to get ice from the vending on the floor it did not dispense any ice! had to take the elevator in my PJ's and request ice from the reception!
Not expecting this from a 4 Star property with the name "Sheraton"!!
I have done better at low end hotels/motels on all the above.
Hotel was very clean and great location for our trip to uptown Dallas. We had access to club level, not what I expected. For some reason I thought it would be more. Over all stay was good, and I would consider staying again.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
The Social House on Routh St. great Sunday brunch. Food was great and great atmosphere.
The PERFECT place to stay! Location awesome! Less than few miles from beautiful Downtown/Uptown area. Hotel is Gorgeous! Has a CLEAN welcoming scent when you walk in. Front Desk staff extremely professional yet personable, very kind & friendly.
Fabulous rooms! Very, very clean & comfy! Beds were like sleeping on cotton! You're made to feel extemely Important all the time! And the price for the stay was VERY IMPRESSIVE!! We Love this Hotel!
It has an incredible gym; computer work areas are wonderful! If you're there for business they can accommodate! Guys/Girls can use their incredible gym to work out in if they care to. Or use the Indoor/Outdoor Pool to swim. A Hot Tub to decompress...Ladies can do shopping while the guys kick back and relax at the Hotel! Or vice/versa!
Was our last stop on a small vacation of 3 states; we should have booked our whole vacation time with them! We Will Be Back to Stay with this Hotel very soon and plan to stay longer!
Hotel is conveniently located to Downtown Dallas which is good. About a 5 minute drive on the hwy. Overall great stay but did have a mishap with the toilet. It broke and stopped working but I will say CS took care of the problem immediately.
Parking was a bit of a hassle with limited parking spaces but again my overall stay was good.
My husband and I had an awesome time. We checked in and out very easy. We needed a cab for our evening and the front desk called one. He was there in 6 minutes. Great location for amazing restaurants near by. The most comfortable pillows and bed
I've slept in. We will definitely be making another trip soon.
While the staff was friendly and the room was clean, having to pay for BOTH parking (7.95 a night) AND Internet (9.95 per day) was a bit much. Last time I stayed, the parking as waived because I was a 'preferred guest' Guess I lost that status on
this stay. I understand that there are many hotels that have to charge for parking, based on location, but internet access should be complimentary. My 6 night stay cost me an addition $ 94 dollars in parking and internet on top of what I paid for my hotel online. This was a business trip otherwise I would have stayed elsewhere