Sheraton Dallas Hotel by the Galleria

4 stars
View map of 4801 Lyndon B. Johnson Freeway, 4801 Lyndon B. Johnson Freeway, Dallas, TX 75244

Hotel Overview

Ratings and reviews for Sheraton Dallas Hotel by the Galleria

Overall score

3.8 / 5
5.01.0
75 out of 75
Amenities:
3.8
Cleanliness:
4.3
Hotel staff:
4.1
Comfort:
4.1
Location:
4.1
Value:
4

79% would recommend to a friend.

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Review of Sheraton Dallas Hotel by the Galleria

Reviewer score

1
5.01.0
Anonymous
Couples
College Station, TX
Jul 27, 2011

4 Star Roach Hotel

The first thing seen when entering the room was a very large and very alive roach in the bathroom. Afer calling the front desk to inform them, they kindly agreed to move us to a different room after stating that there would be roaches wherever we stayed. How polite of them. While waiting 30 min. for someone to bring us new room keys we were not able to watch the TV in the room beacuse the remote control would not work (the only way to view other channels than the main menu). When the bellman arrived, he handed us the keys and promtly left, not assisting us with any of our bags. As he left we realized the hotel staff had graciously moved us to the room acorss the hall. Seriously? This was their redemption to having a pest control problem? We will definately not be staying in a Sheraton anytime soon after the terrible customer service we received.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Couples

Review of Sheraton Dallas Hotel by the Galleria

Reviewer score

1
5.01.0
fluxstasis
Friends
USA
Jul 8, 2011

Disappointing

Stayed for a few days in the Sheraton Dallas North to enjoy the city. Thoroughly disappointed with the room on the 7th Floor. It had a compromised seal in the floor to ceiling window. The room smelled of mildew/mold and though very little time was spent in the room during the visit, it was not a pleasant sleeping environment. Informed the staff upon checkout who made no offer to reimburse us for the room nor offer travel voucher for future stay. Cordial staff, but not the hospitality one would expect from a Sheraton Hotel. The effect of the storms was a disruption in electrical power/climate control for the room. Sheraton offered a free breakfast. The whole stay was decidedly disappointing.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
1
Location:
5
Value:
1
Trip purpose:

Friends

Dining tip: Short drive from hotel

Houstons located close to Sheraton is an excellent dining location.

Review of Sheraton Dallas Hotel by the Galleria

Reviewer score

1
5.01.0
Anonymous
Business
Boston
Jun 2, 2011

Very Poor

Very tired hotel Long wait at check in had to switch rooms No hot water in room Printer not working at airline boarding pass area

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
2
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Review of Sheraton Dallas Hotel by the Galleria

Reviewer score

4
5.01.0
Anonymous
Friends
Dallas, TX
May 31, 2011

Nice get away for the weekend

The only thing I didn't like the bathroom was too small.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
5
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Friends

Review of Sheraton Dallas Hotel by the Galleria

Reviewer score

5
5.01.0
Giulliano gallupi
Business
oklahoma city, OK
May 29, 2011

sheraton awesome

AWESOME HOTEL

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Sheraton Dallas Hotel by the Galleria

Reviewer score

5
5.01.0
Anonymous
Business
oklahoma city, OK
May 27, 2011

Giulliano

business

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Entertainment tip: In Hotel

night clubs

Review of Sheraton Dallas Hotel by the Galleria

Reviewer score

4
5.01.0
Anonymous
Couples
Los Angeles, VCA
May 23, 2011

Sheraton by The Galleria

The hotel was very nice and was in a great location. We had a wonderful view. Room and bathroom were very clean and comfortable.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sheraton Dallas Hotel by the Galleria

Reviewer score

4
5.01.0
Anonymous
Couples
Houston, TX
May 15, 2011

Sheraton Dallas North Hotel

A very pleasant, comfortable hotel with effective security measures in place, strategically located near the Galleria. No complaints about anything whatsoever....a great experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sheraton Dallas Hotel by the Galleria

Reviewer score

3
5.01.0
Anonymous
Single
Clearwater, Fl.
May 8, 2011

A night away

OK in most respects.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Single

Time-saving tip: Short drive from hotel

Atternded a graduation a short drive away.

Review of Sheraton Dallas Hotel by the Galleria

Reviewer score

4
5.01.0
Fast Bob
Family
Hutto, Texas
Apr 24, 2011

Easter trip to Moms

EZ check in and everything went well. It is a little difficult to get to on a feeder road traveling from the north only but back tracking was not that hard. The ice machine on our floor was broken and the room key will only let you off on your floor but when I called down they brought ice and filled up the ice machine. all was good. I had my small dog and there was no charge for him.[...] everything went well this time... thanks Bob

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Time-saving tip: Not Applicable

Call the hotel in advance if you have an animal. And for this hotel get good instructions on how to get there.

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