Sheraton Dallas Hotel

4 stars
View map of 400 North Olive Street, 400 North Olive Street, Dallas, TX 75201

Hotel Overview

Reviewer score
3.8
out of 5
67 reviews
WOW, Great

they took care of us. felt safe. Great coffee.clean rooms . See full review

  • connie p.
  • Jul 23, 2015
great vale good staff good location happy allround

verry good no issues good food awesome will stay there again See full review

  • John L.
  • Jul 15, 2015
Previously known, separately, as the Southland Center and the Adam's Mark Hotel, these North Olive Street skyscrapers are now collectively known as the Sheraton Dallas Hotel. Housing some of the world's biggest conventions, including Project-a-Con and Twicon, the Sheraton is the tallest of the hotels in Dallas, commanding unrivaled city views. The hotel's efficient amenities include 50+ elevators, 'hyper' speed Internet (fees may apply), and tele-meeting software, appealing to the business-minded. But even hardcore sightseers can still kick back and let The Kitchen Table in-house restaurant serve up a pot roast, before heading over to Draft Media Sports Lounge to enjoy sporting events spread across 21 huge TV screens.
Location
The Sheraton Hotel Dallas is located in the Dallas Arts District, right in the city center, with easy access to the Kay Bailey Hutchison Center (formerly the Dallas Convention Center). Sitting close to all of Dallas' main attractions - including the Dallas Aquarium and the Dallas Museum of Art - there's also a nearby DART station offering budget-friendly bus travel. Cross over Route 75 and you'll find the Adrian E. Flatt Hand Collection at the Baylor University Medical Center at Dallas, where bronze-cast hands of the rich, famous and powerful provide a highly unique way to spend a Dallas afternoon.
Highlights
  • 1,840 guestrooms and 222 suites
  • 70 meeting rooms
  • 230,000-square-feet of meeting space
  • On-site fitness center
  • Outdoor pool
  • 3 restaurants/bars: The Kitchen Table, Draft Media Sports Bar, Peet's Coffee & Tea
  • Chill dessert bar
  • Free internet/PC use at The Link
  • Gift shop/newsstand
  • Dogs and cats allowed (under 50 pounds, subject to hotel policies and fees)
Policies
The Sheraton Hotel Dallas is unique for a downtown Dallas hotel in that it enhances the experience of the solo traveler.

Those vacationing by themselves or in town on business can join the Sheraton Social Hour - a chance to sample high-quality wines from around the world while meeting likeminded travelers.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Sheraton Dallas Hotel Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • High-speed internet
  • Pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Activities
Pool
Exercise gym
Dining
Restaurant
Coffee maker in room
Services
Business center
Maid service
Guest laundromat
Concierge desk
ATM/Cash machine
Security
Wake-up service
In-Room Safe
Shops/Commercial services
Porters
Internet
High-speed internet
Parking
Parking
Accessibility
Accessible rooms
Knock light (hearing impaired)
Room
Telephone
AM/FM alarm clock
Hairdryer in room
Cribs available
Iron
Smoke detectors

Nearby points of interest

  • Fair Park: 0.2 mi
  • Nasher Scupture Center: 0.4 mi
  • Dallas Museum of Art: 0.4 mi
  • Fountain Place: 0.5 mi
  • Symphony Hall: 0.5 mi
  • Morton H. Meyerson Symphony Cente: 0.5 mi
  • Klyde Warren Park: 0.5 mi
  • Dallas World Aquarium: 0.6 mi
  • Pioneer Plaza: 0.6 mi
  • Museum of Nature and Science: 0.7 mi
  • Dallas Convention Center: 0.7 mi
  • John F. Kennedy Memorial Plaza: 0.8 mi
  • Dallas Holocost Museum: 0.8 mi
  • Old Red museum: 0.9 mi
  • Dealy Plaza: 0.9 mi
  • Fair Park: 0.2 mi
  • Nasher Scupture Center: 0.4 mi
  • Dallas Museum of Art: 0.4 mi
  • Fountain Place: 0.5 mi
  • Symphony Hall: 0.5 mi
  • Morton H. Meyerson Symphony Cente: 0.5 mi
  • Klyde Warren Park: 0.5 mi
  • Dallas World Aquarium: 0.6 mi
  • Pioneer Plaza: 0.6 mi
  • Museum of Nature and Science: 0.7 mi
  • Dallas Convention Center: 0.7 mi
  • John F. Kennedy Memorial Plaza: 0.8 mi
  • Dallas Holocost Museum: 0.8 mi
  • Old Red museum: 0.9 mi
  • Dealy Plaza: 0.9 mi
  • American Airlines Center: 1 mi
  • Cotton Bowl: 2 mi
  • Dallas Zoo: 3 mi
  • The Texas Theater: 3.3 mi
  • Kessler Theater: 3.7 mi
  • Gerald J. Ford Stadium: 3.7 mi
  • Medows Museum of Art: 3.8 mi
  • Dallas Angelika film Center: 3.9 mi
  • Southern Methodist University: 4.2 mi
  • Frontiers of Flight Museum: 4.7 mi
  • White Rock Lake Park: 4.7 mi
  • Dallas Arboretum and Botanical Gardens: 5.2 mi
  • Zero Gravity Thrill Amusement Park Dallas: 9.3 mi
  • Cowboys Stadium: 17.6 mi
  • Magnolia Theatre: 225.9 mi

Dining

The Kitchen Table Restaurant & Lounge
The Kitchen Table, also known as "TKT", is a casual, upbeat and contemporary eating establishment serving creative comfort food plus salads and more, three meals a day. Two private dining rooms are available.
Draft Media Sports Lounge
Draft Media Sports Lounge boasts a draft menu of 12 local and international beers, on tap and ready, plus 21 flat-screen TVs. Signature menu items include flatbread po' boys, BBQ pork shanks, brisket sliders, and beer mug desserts to share.
Peet's Coffee and Tea
At one of the West Coast's most treasured purveyors of fine coffee, this café's cup of joe won't disappoint. Guests can enjoy freshly made bagels, pastries, salads, sandwiches and Peet's signature coffee, blended coffee beverages and assorted teas.

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Sheraton Dallas Hotel

Overall score

3.8 / 5
5.01.0
67 out of 67
Amenities:
3.7
Cleanliness:
4.2
Hotel staff:
3.8
Comfort:
4.1
Location:
4.2
Value:
3.6

75% would recommend to a friend.

Sort by:
Review of Sheraton Dallas Hotel

Reviewer score

5
5.01.0
connie p.
Business
cedar city
Jul 23, 2015

WOW, Great

they took care of us. felt safe. Great coffee.clean rooms .

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Sheraton Dallas Hotel

Reviewer score

5
5.01.0
John L.
Business
N/A
Jul 15, 2015

great vale good staff good location happy allround

verry good no issues good food awesome will stay there again

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of Sheraton Dallas Hotel

Reviewer score

3
5.01.0
Brandon S.
Business
Gulfport
Jul 7, 2015

Great location

The location of the hotel was great to walk to several restaurants: including Mad Hatter for breakfast and the best salsa at Wild Salsa. You have a short drive to Pecan Lodge and Twisted Root burgers. The hotel rooms were spacious and not tight for a family of 4. However, this is a huge hotel, without a great restaurant or snack place to eat. Check with the hotel before booking to see which conventions are going on at the same time. Our daughter was unable to swim for 2 days of our trip due to the amount of people in the pool and fitness area. The convention going on had families piling in rooms, and there were a lot of people around. This hotel needs the presence of security, or bands for the pool area.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Sheraton Dallas Hotel

Reviewer score

2
5.01.0
Rob H.
Business
Lakeway
May 14, 2015

Under Renovation surprise

The room I was provided was simply not up to standard for an upscale business hotel. Inadequacies existed on many levels – very small size room, technically behind the times (no HDMI or USB ports on TV), lack of amenities and even lack of basic maintenance. For example, next to the (tiny) closet, a built-in clothes storage unit with six pull-out drawers had ALL SIX DRAWERS broken with no functional glides! (Not one of the drawers could be pulled out safely without the drawer collapsing into the drawer below it....or potentially falling on the user's foot!) A second example was the pint-size (and I do mean MININAL) bathroom which was not even large enough to accommodate basic furnishings (e.g. the toilet seat could not be raised fully open because it hit the shelf behind it...or the shower curtain could not be fully closed because the vanity was pressed literally up against the side of the tub) These were just a FEW of the examples in my room. To be fair, the hotel check-in staff member I spoke with (because of a TV glitch) was courteous, empathetic and at least tried to be helpful. To her credit, she went out of her way to get assistance from the hotel's technical staff. Unfortunately, not only did the followup take quite a bit of time for a response, the information relayed back (about the room's TV and hardware) was completely wrong and did not jive with the actual room whatsoever. She did confide that the hotel's South Tower (where I resided) was currently under renovation and not all units had been modified yet. (That may have been true, but Sheraton never informed me of that in advance, nor provided a discount for those inadequacies. In short, an upscale property should not spring those types of 'surprises' on an unsuspecting customer....EVER! I travel to Dallas regularly and gave the downtown Dallas Sheraton a try because of its convenient location. Unfortunately, my experience was very disappointing and had too many 'uh-ohs' along the way. The Sheraton's room rate is about average for a downtown hotel, but I still wince at what I paid for that one night, considering how poor the accommodations were. As a final fyi - Sheraton sent me their usual How Did We Do? questionnaire upon checkout, the reply I received back was a standard We're sorry you had a bad experience....come back after our remodel reply. In my case, I don't think they'll have to worry about it...

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
4
Comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

Review of Sheraton Dallas Hotel

Reviewer score

4
5.01.0
GZ Traveler
Business
Dallas
Mar 17, 2015

comfortable and satisfactory

we had a great stay at the Sheraton. The staff was pleasant and efficient and they went out of their way to make sure we had everything we needed for our canine companion. The valet staff was quick, courteous, and helpful. We would definitely stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Sheraton Dallas Hotel

Reviewer score

5
5.01.0
Dawn OT
Business
Pensacola
Mar 4, 2015

It was Great!!

Everything was Great!! The weather wasn't good at all... But the experience at Sheraton Dallas Hotel make us forget about it..

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Sheraton Dallas Hotel

Reviewer score

4
5.01.0
Manas P.
Business
West Lafayette
Jan 6, 2015

Nice hotel

Good hotel. Liked the stay there. I will surely recommend this place.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

Review of Sheraton Dallas Hotel

Reviewer score

5
5.01.0
Neiman K. Marcus
Business
Shamrock,Texas
Nov 23, 2014

Solid

Solid hotel, great bar and staff. I was happy with the choice.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Short walk from hotel

Have fun

Review of Sheraton Dallas Hotel

Reviewer score

5
5.01.0
Patty8787
Business
Atlanta
Nov 20, 2014

Beautiful Hotel

Near everything. Loved it. Fire pit outside. You gotta check it out.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: Short walk from hotel

Very close to the Dallas Conference Center

Review of Sheraton Dallas Hotel

Reviewer score

4
5.01.0
amsilva
Business
Austin, TX
Oct 20, 2014

Modern Rooms / Nice Feel

I really liked the design of the hotel and the rooms. Just the right size, modern look/feel and overall a great experience. Restaurants pretty good too.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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