Sheraton Dallas Hotel

Great room, spacious and comfortable. They should improve the cable offer and the restaurants options in the hotel.

Nice, big room. The beds have wonderful linens. The room could have used either more lamps or stronger bulbs, but we sure got more than our money's worth. Beautiful fitness room. No good food in the hotel. Bar is noisy, sports TV everywhere , foocrony good and overpriced.

I chose the Sheraton because of its location near the arts district and for the pool. The former was perfect as I could easily walk to the museums. The outdoor pool was unheated and unusable. False advertising. I mentioned this to the concierge and got a shrug and a nonexplanation, "it's outdoors." I asked for help to take a walking tour of the arts district & he looked perplexed. He gave me a photo copy map which was nearly impossible to read. He referred me to another concierge who was fussing with a bag of pretzels. I asked about shows in town and she handed me a pamphlet and told me to read it myself. She went back to whatever she was busily doing, although I was the only guest standing there. There was no shampoo in the room. I called the front desk to inquire about internet access and was not told about the free wifi in the lobby. I discovered the inroom access was charged to my bill. I couldn't find the hotel guide in the room until later when I saw it was on the back of the room service menu printed upside down. The guide said nothing about the frigid pool either. I hiked out there only to turn back. I orderd ravioli in the bar and it came out cold in the center. The bartender was very apologetic and brought me a new order. She was friendly at helpful. So at least one person was not out to lunch.

I came for a weekend. A huge Anime convention was taking place across the street which made for some interesting hotel guests. The elevators were very slow and a queue of people was lined up waiting to ride all weekend. The bed was squeaky and sheets loud (such that anytime one person rolled around in bed it would wake the other up). Bathroom was average, nothing special. Overall the price was good for the busy Labor Day weekend, but this hotel was average/decent overall.

Very nice hotel. We did have problems getting in and out of the parking garage with our key card. Ended up using the service button to get in/out until the next morning. Not a huge deal, but worth mentioning.

had a nice experience was treated very well and was not far from anything.

This is a great hotel and the staff are all very helpful and friendly. My hubby and I had so much fun and enjoy the short distance to downtown. I will definitely come back!!

Had a great stay with courteous staff! Easy cab rides to anywhere, with good dining downstairs. Great stay overall.

Awesome location people n staff, room wasvamazing...

The valet parking was a first for us, that was awesome, the hotel was beautiful, the staff was never seen after we checked in, our heater in the room did not want to work, other than that it was a good first experience because of the size of the hotel, but not worth the money. We plan to go back one more time so that the rest of our kids can experience how huge this hotel is, but other than that I will never go back, its not worth the amount of money we paid for. Oh I almost forgot, 21 dollars for parking is outrageous that was a robbery, we parked our own car, but that is outrageous. We will do it one more time for the kids to experience the size of the hotel, but never again after that.