Hilton Anatole

I will never stay at this hotel again and I highly recommend that no one else stays here. The manager [...] was completely disrespectful and rude. I had just returned from Iraq and was in Dallas celebrating a night out. Chatting with the security officer, who was against the war, told me that he wished I and every other Soldier would have just died over there. When I complained to the manager he called me a liar. Anyone who has any standards when it comes to how a hotel should be run, and how one should be treated should disregard this hotel.

I would most definitely not recommend this hotel. Staff at front desk was rude. We had to pay a $17 parking fee which was never mentioned. There was a charge for every single thing. Most hotels offer a morning paper. Hilton Anatole did not even offer us a thank you from staff. Horrible, horrible. Never again will we ever stay there!!!!

Hotel guests were required to park away from front door while guests of conventions were allowed to park at front door. Indicated hotel appreciated conventioneers more than patrons. Our room cards were deactivated a day before we were supposed to check out. This caused an hour of frustration and inconvenience.

First night someone attempeted to enter our room at 3:45 am. Second night someone banged on our door at 3AM. Room was not cleaned even though we were not in the room from 9 am to 9 pm. Asked staff to have an explanation when we checked out and no one explained problems when we checked out. A manager did call after we left and he was very nice, but it was too late.

When we arrived our room was not ready, switched us to a queen rather than the booked king bed, none of the requested amenities were provided, mini bar charges, which was not used at all, appeared on our bill, staff continually apologized but did nothing, parking, even by a hotel guest, almost requires a second mortgage... as a past seasoned business traveler I found the Anatole to be disgraceful in all respects. I expected much more for the price.

Had a business change of plans and it was a he said she said deal trying to get anything taken care of. [...]

We arrive: - sorry the valet lot is full - sorry the self service parking lot is also full hmm ... not sure where to stick the rental car so drove around the self park lot for about 20 minutes. Good times. We check in: - "You are in one of our corner suites!" - Sweet! - "Corner suite" = a conference room with literally two meeting tables and a pull down Murphy bed that i think was only a full size. More awesomeness. Also only had two throw pillows for show and one normal sleep pillow in the closet. We've stayed here many times in the past but this was a BIG let down.

Wanted to take my wife somewhere nice for Valentines, so I booked the Anatole. It was a pretty good nightly right for $150, but it end up being too good to be true. I had to pay for parking ($17 a night) even though we were staying guest. My wife made a local 10 second phone call from the room so our daughter would have the room phone number for emergencies. That call cost $5.55. That five DOLLARS and .55 cents for less than a minute. Then we wanted to research what to do in the area so we pulled out the tablet to look on the internet. In-the-room WiFi cost $12.95 a night. On top of it all, BOTH our cell phones were blocked from accessing our mobile carrier's network internet while inside the room. You'd think paying for what seem like a well-class multiple star hotel it would be all-inclusive; AT LEAST free parking or complementarity wifi . This hotel is a penny pincher. We're staying with LaQuinta Inn were it's just right.

I was very disappointed. Room was much smaller that other rooms in the hotel tat I have been in before. No outdoor window. Very understaffed. No one at the front desk when I wanted to ask for directions. No answer on guest "hot line" for trouble with my remote control. Check in, during a major trade show, had only one person at the desk. Not happy that you must pay to use the gym (it did look nice, though). I had a UPS package delivered: they do not send it to your room, but do charge you a US$7.50 "receiving fee". Must pay to park the car. Maybe I have become spoiled by hotels in Asia.

This place was $200 a night for our basic room. They charged $17/night for parking, plus taxes, but they failed to inform me that there was a charge for parking. She just gave me the parking pass and told me where to park. It wasn't until I got my final bill that I saw the charge on there. Every time we left the parking lot, they make you give them your parking ticket, as well as your parking tag, and they ask your last name, first inital, room number, and whether or not you're checking out. You should be able to just drive through, but they make a big process out of it. Not to mention that every time when they ask you if you're checking out, it's as if they WANT you to be leaving. The rooms are all built around an atrium. Every single noise that occurs in the lobby goes straight up the atrium and is delivered to the rooms. It was pretty much noisy all night long. We checked in early, and our room wasn't ready. I was fine with this and told her I could wait until the room was ready. She was feverishly looking for a room for me; I said I could wait until 3:00pm until check-in when my room would be ready. She said, "no, you're better off getting a room now. 9 times out of 10, our rooms aren't ready at check-in anyway." How is that acceptable??? Wireless internet is $13 a day. Again, that's on top of the $200/day room fee and taxes, and the $17/day+taxes for parking. We went to the business center to print our boarding passes for our flights, and they charged $7.99 for 15 minutes. Late at night, there is no food available. There are no vending machines. The in-room fridge is stocked with food, but only if you want a $4 can of coke or $6 Pringles. For the price, this place is NOT worth it. It's costly enough, but then they nickel-and-dime the heck out of you.