We frequently stay at the Adolphus and will continue to do so even with the problems noted. Nice room and lobby and a good value. However two problems. The first I reported to the management when there a month ago. There is no table service in
the lounge. The bartender is swamped and can't begin to take care of things on the floor. I ended up busing the empties to make room for our drinks– which you pick up at the bar. Other tables had empties for the full hour we were there. Not what you expect from an upscale hotel. After my evaluation a month ago, I received a letter from the manager saying that this would be looked into. Obviously it was not. The second was probably a one-time happening. It took 25 minutes for our car to brought down by valet parking after we turned in our claim check. At least 6 to 8 others were brought to people who were in line behind us.
Came to the Adolphus wtih my boyfriend for a "staycation" for his birthday-- the hotel is beautiful and we had a great time listening to jazz in the bar. The next morning, we shaken awake by the fire alarm and were told to evacuate. We rushed out
of the room and down 16 flights of stairs. We joined around 75 other guests to sit in the lobby in pajamas and wait. No hotel staff offered any explanation and after an hour, we had to climb back up 16 flights of stairs to retrieve our belongings and check out. Even when checking out, no hotel staff gave any apology for the inconvenience. It was pretty disappointing.
In Dallas for my SMU reunion. Stayed in a junior suite. Large, beautiful room, traditionally decorated. Very quiet and clean. Very comfortable bed and soft sheets. We checked in early and our room was ready. The lighting in the hallways is
fluorescent, which is not really flattering. The bath has a lighted makeup mirror, which I always love having, as I have one at home. The staff was great, from the front desk to the bartender in the French Room bar. Location was great, just about 10 minutes to SMU from the hotel. Great hotel.
Hotel features (5 = best, 1 = worst):
The French Room bar is great place for a nightcap!
I only stayed one night, but I had an excellent experience in this hotel. My rate was excellent and I was in a small suite (which I had not requested)--a pleasant surprise. The staff was friendly, courteous, and extremely helpful. The
complementary sedan for close travel was super. The room was clean and comfortable. The restaurant I ate at within the hotel was great. I would highly recommend this hotel.
Although I did not spend that much time at the hotel. I found it so nice. The rooms are enormous! I couldn't believe when I walked in and saw how big they were.
I would recommend this hotel to everyone and next time I am in Dallas I will stay no
where else but the Adolphus.
I was very disappointed, Valet parking was expensive @ $24.00 a day. Sheets were stained(so the housekieeper said),looked dirty to me. NO apology by her or hotel.
I had to call housekeeping twice before someone showed up after 45 min. or so,
crunched for time, I had planned on a short nap before getting ready for the evening...but after waiting, not much time to do that.
When I went to wash my hands, NO SOAP!!!
Tiny bottle of conditioner would not stay in bath dish in shower.